Customer Service Sales

Jennifer Guss

843-***-****

**** **** ****** ***** ***. 1C

Glen Allen, VA 23060

abllqw@r.postjobfree.com

Education

****-**** ******* ** **********, Charleston, SC

Bachelor of Science Degree – Business Administration

Work History

2009-Present Breckenridge Apartments, Glen Allen, VA

Senior Leasing Consultant

• Conduct all communications with customers, prospects, residents, applicants, and coworkers

• Leasing apartments at optimum rent levels, converting all walk-in prospects into secured leases, following

up with prospects and

maintenance requests, maintains resident retention

• Responsible for daily filing, answering phone calls, qualifying prospects, preparing lease documentation,

assisting management

2007-2009 Eleven/Eleven Salon and Boutique, Charleston, SC

Executive Manager

• Specialized in customer relations, responsible for all daily operations, maintained daily schedules for all

staff members, responsible for

ensuring all health codes were followed

• Processed all payments for individual stylists, answered multi-line telephone, assisted salon owner with

debit/credit entries in

Quickbooks

• Responsible for purchasing inventory within a specific budget, using guerrilla marketing as a technique to

sell salon products and

services

2006-2007 The Spa At Daniel Island, Charleston, SC

Receptionist

• Specialized in scheduling appointments, maintaining calendars, answering phones, and selling products

• Responsible for having outstanding customer service

• In charge of opening and closing duties, keeping a sanitary and clean environment for clients and staff

2004-2006 Metropolitan Deluxe, Charleston, SC

Sales Associate

• Responsible for the opening and closing duties of the store

• In charge of keeping a clean environment, setting up displays, and handling all customer questions and

complaints

• Kept up with making sales goals each month

Skills

• Team leadership in diverse areas of business including: business management, marketing,

entrepreneurship, and customer service

• Market research

• Business plan writing

• Types 80-100 WPM with 95% and above accuracy

• Excellent verbal and communications skills

• Superior problem solving capabilities

• Microsoft’s Word (advanced), PowerPoint (intermediate), and Excel (intermediate)

• Skilled at organizing and maintaining several different schedules and calendars

• Advanced skills in multi-tasking on a daily basis

• Excellent work ethics: punctual, proficient, energetic, always willing to work overtime

Contact this candidate