Manager Customer Service
Resume:
Sharon V. Golden, BSW, LBSW, ACM
Charleston, South Carolina 29407
Phone: 843-***-****)
abllqm@r.postjobfree.com
OBJECTIVE:
Seeking a position where I can utilize my social services, case management
and supervisory skills, in the most beneficial way to various client
populations.
SKILLS, KNOWLEDGE, AND ABILITIES:
. Strong organizational, planning, problem-solving skills.
. Strong customer service skills
. Highly knowledgeable of medicare regulations and guidelines.
. Excellent management and leadership abilities.
. Ability to manage and prioritize the daily work effectively.
. Ability to communicate professionally. Concisely, and effectively with
internal and external customers.
PROFESSIONAL EXPERIENCE:
Social Worker
Franklin C. Fetter Family Health Center, Charleston, SC (11/16/09-Present)
. Evaluate each patient and formulated appropriate treatment plan.
. Take a fundamental role in coordinating services with the
interdisciplinary team and community agencies to ensure appropriate
patient care.
. Re-evaluate at appropriate intervals, especially patients not seen on
a regular basis along with maintaining records in accordance with
agency and grant policies.
. Make referrals to appropriate entities.
. Manage services provided by the Homeless Grant.
. Assist patients with choosing the most appropriate health plan.
Case Manager/Coronary Intensive Care and Neurology/Stroke Center
Roper Hospital, Charleston, SC (4/03/06 - 10/28/09)
. Established individual Plan of Care and goals.
. Managed provision of services and outlining care as cost effective
benefits to hospital and physicians.
. Accomplished the screening, planning and offering of good services
with the primary focus being patient care.
. Collaborated with physician and other healthcare members to ensure
patient receiving optimal care.
. Evaluated the effectiveness and results of currently offered health
care and programs.
. Collaborated especially with Utilization Review Nursing staff in
monitoring all health care services and intervened as a team if
detected any contravention of norms at the hand of health experts.
. Submitted clinical information to insurance companies.
. Experienced Case Manager for Nephrology, Neurology/Stroke Center,
Emergency Department and the Coronary Care Units.
Director of Social Services
Heartland Rehabilitation and Nursing Facility of Charleston 07/21/04-
04/02/06)
. Managed all aspects of Social Service Department
. Met with both patient and family to establish Plan of Care and goals
for both short term rehabilitation and long term care/services.
. Took a fundamental role in coordinating services with the
interdisciplinary team and community agencies to ensure continuum of
care.
. Facilitated all family meetings.
. Facilitated the Family Council meetings.
. Arranged post discharge services for short term rehabilitation
patients.
. Assisted patients and families with advance directives, healthcare and
durable Power of Attorney.
Director of Social Services
Heartland Rehabilitation and Nursing Facility of Columbia, SC 06/03-07/04
*SAME RESPONSIBILITIES AS ABOVE; SAME ORGANIZATION WITH DIFFERENT LOCATION.
Care Coordinator (Part time)
The Regional Medical Center of Orangeburg & Calhoun Counties, Orangeburg,
SC
. Evaluated each patient at admission and formulated appropriate
treatment plan.
. Accomplished screening, planning and offering of good services.
. Made appropriate referrals
. Arranged post-acute care services as part of the discharge planning
process.
. Administered Mini-Mental Exam, PASRR as appropriate.
. Assisted with Advance Directives, Durable and Healthcare Power of
Attorney.
. Assured that patients and families proceed efficiently through course
of hospitalization.
. Provided documentation on each patient per Medicare/Medicaid, Federal
and JCAHO guidelines.
Residential Director of the Community Training Homes II program of Calhoun
County (2/98-5/03)
Calhoun County Disabilities and Special Needs Board, St. Matthews, SC
*PROMOTED 3 TIMES WITHIN THIS AGENCY.
. Managed the Intermediate Care Facility in all aspects of financial,
medical and social needs of each resident. (ICF Supervisor)
. Managed a case load of 70+ clients which included making home visits,
attending medical appointments with clients, making appropriate
referrals, maintaining documentation on each client per state and
federal guidelines, managed Home and Community based waiver per state
and federal guidelines, Participated in all IEP meetings on special
needs clients/students, collaborated with community agencies and
schools in establishing a plan of care and goals for each client.
(Service Coordinator)
. Managed/operated six (6) Community Training Homes (that housed 4
residents) and supervised 3 residential assistants and 23+ direct
support staff. Managed operational budget, interviewed and hired
staff, trained and provided both in-service for new staff and ongoing
in-services for all staff, facilitated psychotropic drug reviews,
monitored medical, financial and social . completed monthly progress
notes on each client in the areas of financial, medical and social
information, facilitated Human Rights Committee Meetings regarding
changes in any psychotropic medication, in collaboration with the
Behavioral Interventionist and Agency Psychiatrist.
Compute Lab. Coordinator and Instructional Aide IV
Calhoun County Public School System/Guinyard Elementary School (2/89-5/97
. Hired to instruct underachieving students on the new Apple IIE
computers in the areas of Math and English; managed the computer
lab.
. Personal assistant to Principal as needed.
PROFESSIONAL QUALIFICATIONS
Bachelor of Social Work, South Carolina State University, (2001)
Licensed Baccalaureate Social Worker (LBSW - State of South Carolina)
Accredited Case Manager, National Board for Case Management
*Current Graduate student at The University of South Carolina (Master of
Social Work). Anticipation graduation date: May 2013
Contact this candidate