Technical Support Manager
Resume:
VAN ROSENAU ● ***********@*****.*** • 903-***-**** ● Page 1
VAN ROSENAU
**** ** **** • Pittsburg, TX 75686 • ***********@*****.*** • 903-***-****
INFORMATION TECHNOLOGY/I SERIES PROFESSIONAL
SUMMARY OF QUALIFICATIONS
• Dynamic RPG/CL and IT professional with 30 years of progressive career experience.
• Proven IT experience developing and programming systems for I Series applications.
• Skilled at managing and training I Series personnel.
• Solid helpdesk background providing technical user and programming support.
• Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines
and goals. Implement and coordinate both strategic and tactical plans to enhance performance.
• Adept and experienced in problem solving and providing solutions.
• Persuasive, with ability to communicate effectively with culturally diverse audience.
• Computer skills include MS Office Suite.
PROFESSIONAL EXPERIENCE
SAP SECURITY SUPPORT TEAM MANAGER 2002 to 2010
PILGRIMS PRIDE CORPORATION Pittsburg, TX
One of the largest chicken processing companies in the US and Mexico.
1. Manage, develop and train SAP security staff in security support operations.
2. Enhance audit processes for SAP and network security.
3. Designed automatic employee termination from SAP payroll to all SAP systems.
4. Reduced response time from over 4 days to 2 days or less for helpdesk security requests.
5. Streamlined and automated security process with implementation of VIRSA compliance
software.
6. Reorganized BPO system to reduce SAP functions.
Technical Systems Analyst from 2002 to 2005
1. Provided technical support for three major go-lives in five months from an AS/400.
2. Maintained EDI technical support for Seeburger translator software conversion.
3. Support OTC processes and AS/400 system and accounting operations.
4. Managed GetPaid functional upgrade.
INDEPENDENT CONSULTANT 1997 to 2002
VAN MAN DATA CONSULTANTS Longview, TX
SAP and I Series consulting firm.
1. Supported AS/400 system and accounting operations including creating data interfaces to
SAP.
2. Handled technical support for data research for legal, HR and accounting special projects.
3. Created medical applications for Home Health Service Company using RPG and CLP.
4. Performed GetPaid user support for 25 clients.
5. Maintained DB user support for credit and interfaces for SAP.
6. Provided Manchester interface technical support from SAP processing 8,000 1099 forms per
year.
DIRECTOR OF INFORMATION TECHNOLOGY 1995 to 1997
VAN ROSENAU ● ***********@*****.*** • 903-***-**** ● Page 2
NORRIS CYLINDER CORPORATION Longview, TX
Produces high pressure, seamless cylinders used for shipping, storing, and dispensing industrial
gases.
1. Ensured systems functionally as technical manager on AS/400.
2. Installed networking systems in processing plants and reduced disk storage space by 4%.
SYSTEMS ANALYST 1989 to 1995
PILGRIMS PRIDE CORPORATION Pittsburg, TX
1. Provided technical support and programming for Lawson and Marcam sales processes.
2. Created interfaces between Marcam and Lawson software.
3. Designed and programmed warehouse sales data for analysis.
4. Proficient in RPG and CLP programming platforms.
5. Served on Lawson Accounts Receivable System design team for implementation of beta
version.
6. Implemented Marcam O/E and inventory process for seven production plants.
ADDITIONAL EXPERIENCE
Management Consultant/Audit, Seidman and Seidman, Houston, TX
Internal audit, The Singer Company, Memphis, TN
1. Audited retail stores and warehouses
EDUCATION AND TRAINING
MASTERS OF BUSINESS ADMINISTRATION IN ACCOUNTANCY
UNIVERSITY OF MISSISSIPPI Oxford, MS
BACHELOR OF SCIENCE IN MATHEMATICS
HENDERSON STATE UNIVERSITY Arkadelphia,
AR
ADDITIONAL TRAINING
1. SAP 101
2. SAP Sales and Distribution
3. SAP Security Administration
4. AS/400 Programming and CLP Courses
5. Database design for the AS400
AFFILIATIONS
1. Vice Chairman Camp County Relay of Life Team
2. Chairperson Pilgrims Relay for Life Team
3. Member Common User Group
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