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Customer Service Manager

Location:
Portland, OR, 97209
Posted:
September 01, 2010

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Resume:

Dear Hiring Manager:

Finding positive, intuitive personnel to fill the key roles at your company

is challenging. I am confident that in selecting me to join your

organization, you will benefit substantially from my experience.

In addition to having achieved my Computer Accounting Diploma from Pioneer

Pacific College, my professional background includes more than 4 years as

an Executive Assistant supporting a 225 person staff, 2 years as a Human

Resource Representative supporting a 1,000 person staff and over 10 years

retail and management experience. In these positions, I developed strong

relationships with my supervisors and co-workers, as well as my company's

clients and vendors. I strive to create a professional and productive

office-place through teamwork and relationship building.

Portland is my hometown, and after over eight years in the Atlanta area our

family is very ready to return to the Northwest. I am eager to be

considered for your available position. Please review my attached resume.

I look forward to discussing my qualifications for filling your needs. I

may be reached at 404-***-****.

Sincerely,

Tracey Dill

Tracey L. Dill

Enclosure:

Resume

Recommendations

http://www.linkedin.com/pub/tracey-dill/10/ab6/193

SUMMARY OF QUALIFICATIONS

. Expert problem solver with proven leadership ability and management

skills

. Works well under pressure, learns very quickly, and is confident in

multi-tasking

. A highly motivated team player

. Very organized, and detail oriented

. Proficient in Lotus Notes, Microsoft Office, Windows XP, Peachtree,

QuickBooks, Integrated Accounting, Ceridian and PeopleSoft.

PROFESSIONAL EXPERIENCE

Human Resource Representative

Consumer Source Inc a Primedia Company., Norcross, GA

October 2007 - Present

. Builds strong relationships with local managers, regional

managers and employees by providing support, advice and counsel

on employment related issues including performance management,

terminations, attendance, benefits, etc.

. Utilizes Ceridian to maintain and update file changes for 1,000

salaried employees

. Runs background checks on candidates daily

. Reviews and routes candidate applications for approval through

applicant tracking system

. Conducts new hire on-boarding through applicant tracking system

. Inputs New Hire into Ceridian once on-boarded

. Creates weekly new hire orientation binders

. Creates and updates orientation talking points

. Inputs Employee time off requests into Lotus Notes database on a

weekly basis

. Performs audit on company market listing

. Performs HR audit of all I-9 files

. Performs driver audit of all drivers licenses & auto insurance

. Updates policies and procedures manuals for management

. Inputs Performance Reviews and Action Plans into Ceridian

. Responds to employment verifications

. Scans and Doc Links all employee files

. Assists employees with HR related forms and procedures

. Assists with Open Enrollment audits of Employee Benefits

. Leads special projects and/or process improvement efforts

Payroll Manager and Payola Compliance Officer

Clear Channel Radio, Atlanta, GA July 2006 -

October 2007

Responsible for overall pay process

. Act as first point of contact for employee questions about time

reporting and compensation

. Complete time entry for designated period in company computer

system

. Input all Remote payment due to Talent, and other supplemental

pay into computer system for designated pay period, and enter

into Excel database for pay slips and backup of pay out.

. Input all time off requests for the current payroll period for

both hourly and salaried employees.

. Calculate and manage commissions for some departments, assist in

reconciling commissions in others, and enter all commissions

into payroll system

. Distribute Payroll in a timely & accurate manner.

. Manage post-termination pay, direct deposit and leave time

Responsible for payola compliance

. Maintain accurate database of all items of value received by a

station from any record label and any additional information on

how the item is used

. File quarterly reports with the FCC by critical deadlines and

retain all documentation in a format that can be reviewed upon

request

Executive Assistant to the Executive Vice President of Television

Westwood One Television & SmartRoute, Atlanta, GA August 2002 -

July 2006

Provide Support for the Executive Vice President of Television

. Maintain Market budgets

. Coordinate travel, manage schedule and expense reports

. Create and maintain PowerPoint presentations for proposals and

board meetings

. Administrate Contracts

Provide Department-wide Support for 30 Managers and various co-workers

. Implemented and maintain an extensive database for vendor

invoices, affiliate agreements, and purchase orders

. Compile and reconcile monthly billing with corporate accounts

receivable

. Call affiliates on all overdue accounts, kept notes of all

collections calls

. Organize and maintain human resources documents for new

employees

. Submit payroll and track market sick/vacation time off

. Maintain office equipment

. Order all office supply for department

Receptionist/ Administrative Assistant

Chrome Systems Corporation, Portland, OR, July 2000 -

September 2001

. Maintain conference scheduling and organize corporate meetings

for department members, including Board meetings

. Assist accounting personnel with processing checks and auditing

client accounts

. Compiled and organized database of employee records

. Planned and executed company-wide social events for

approximately 200 employees

Upfront Manager/Assistant Store Manager

Kmart Corporation, Milwaukie, OR June 1990- July

2000

Cash Office Personnel

. Accounting- Cash Office; Balancing daily cash flow

. Payroll - Transmitted payroll to Corporate, and build cash

envelopes on weekly basis, once company switched bi-weekly

basis, transmitted payroll to Corporate, and distributed checks

to all employees.

. Accounts Receivable, Accounts Payable and Invoicing

Merchandiser Manager

. Order of product by reviewing the order trigger

. Ensure End caps display and Shelves were stocked

. Made sure all advertising signage was accurate and items would

ring up correctly by auditing weekly ads

Upfront Manager / Over Night Stock Manager

. Overseeing all aspects of the daily operations and activities of

the Store, Registers Operators, and Customer Service Desk,

including opening and closing store.

. Responsible for the interviewing process and selection of new

Register and Customer Service Desk personnel

. Responsible for training new Register and Customer Service Desk

personnel

. Work with office personal when necessary, assisting with payroll

. Work over night with crew to ensure the store is stocked for the

Holiday season.

Customer Service Cashier

Radio Shack, Molalla, OR August 1989- June

1990

. Salesperson assisting with the customs and store equipment

Customer Service Cashier

Builder Emporium, Spring Valley, CA February 1989-

August 1989

. Salesperson assisting with the customers and store equipment

EDUCATION

Computer Accounting Diploma

Pioneer Pacific College, Clackamas, OR, October 2001- July

2002



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