Customer Service Manager
Resume:
katherine Plies
PO Box **** * Cedarpines Park * CA * 92322
Email: abllm9@r.postjobfree.com Home: 909/338-6699
OBJECTIVE
A position where my experience, knowledge and motivation can contribute
towards your company's profitability and growth.
QUALIFICATIONS
o Successful record of defining and implementing long and short-term
objectives, creating processes that maximize performance, and driving
revenue earnings.
o Instrumental in developing, coaching, and retaining quality personnel.
o Excels at building and maintaining strong business relationships with
lending institutions.
o Develops and executes creative, cost-effective advertising and marketing
programs that expand market share.
o Recipient of numerous awards
o Proficient in accounts receivable
o Savvy in all Microsoft Office Programs, numerous accounting programs, ADP
o Ensures customer satisfaction
o Strong skills in assisting high level management
SUMMARY OF KNOWLEDGE AND EXPERTISE
Broad- based experience in retail and wholesale automotive environment. A
history of significant profit, volume, and customer satisfaction
achievements, which illustrate the ability to combine cost control, revenue
growth and process improvements through effective staff training and
motivation.
STRATEGIC PLANNING TEAM BUILDING MARKET ANALYSIS
BUDGETING/FINANCE STAFF DEVELOPMENT NEW/USED VEHICLES
RETAIL SITE DEVELOPMENT PROFITABILITY IMPROVEMENT ADVERTISING &
MARKETING
ACCOUNTING CUSTOMER SERVICE ADMINISTRATIVE DUTIES
PROFESSIONAL HISTORY
JACK POWELL CHRYSLER DODGE Escondido, California 2005-
2007
Finance Director
o Directly responsible for overall profitability, penetration and
customer satisfaction within the F&I Department for this mid-volume
Chrysler Dodge dealership.
o Define and implement long and short term objectives, oversee and
control all daily operations, policy implementation, and strategic
direction within the department.
o Recruit, hire and motivate staff within the finance department as well
as assisting in support personnel for sales
o In 2006, increased performance to produce over $1100 average on each
new vehicle with a annual net profit of $1.38 million department wide.
o Reduced departmental expenses by solving cash-flow problems, and being
proactive towards charge-backs.
YOUNG BUICK PONTIAC CADILLAC Escondido, California 2003-2004
Finance Manager
o Built and maintained solid network of contacts with multiple financing
sources to facilitate placement of all loans.
o Assisted sales managers in structuring and budgeting customers vs.
lending programs.
o Responsible for full loan and contract processing from start to
finish.
o Improved and maintained CSI through the implementation of proactive,
customer-oriented techniques with the ultimate goal of earning the
customers for life.
o Resolved all 'heat sheet' issues.
Katherine plies
PAGE TWO
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WITT LINCON MERCURY Escondido, California 2002-2003
Sales / Finance Manager
o Promoted to Finance Manager.
o Disclosed all contracts and paperwork while assisting in deliveries.
o Personally accountable for negotiating contracts with lending
institutions, and ensuring accuracy in title work, warranty,
collections, and financing.
PREMIER NUTRITION, INC Carlsbad, California
2000-2002
Accounting Clerk
o Ensured excellent customer service.
o Responsible for invoicing, deposits, and reconciliation of bank
statements.
o Experienced in payroll, inside and outside audits.
EDUCATION
Completion of F&I courses with compliance - 2002
College of Automotive Management, Santa Ana, California
Business Management Studies - 2010
Riverside Community College, Riverside, California
Agriculture, Animal Husbandry - 1999
Mt. San Antonio College, Walnut, California
o Participated in numerous National Automobile Dealer Association
seminars and events.
o Extensive knowledge of dealership compliance changes such as GLB Act,
OFAC, and Car Buyers Bill of Rights.
Contact this candidate