Engineer Quality Assurance

Zepha Isaac Smith IV

*** ******* ***** ************, ** 30214

919-***-**** ********@*****.***

Manufacturing Engineer

Industrial Engineer Project Management Continuous Improvement

Create and drive cost saving initiatives reducing overhead in labor, cycle time, and scrap

levels.

Build/manage relationships with union and senior leadership in diverse manufacturing

environments.

Establish rapport and drive labor optimization through employee empowerment.

Primary responsibility for delivery and sustainability of product quality and process

optimization.

Possess reputation for dedication, creative problem solving, and outstanding service.

Industries: Aircraft / Government / Marine / Automotive / Electronics Manufacturing Services (EMS)

Quality Tools: Kaizen / 5S / TQM / Lean / DAMIC / Six Sigma / QMS / Continuous Improvement

“Isaac has demonstrated leadership ability and a positive attitude towards any assignment

that he is given. He has done a great job of jumping right into the job and taking projects

head on and routinely goes above and beyond his job assignment and does more than is

required.” C. Kleene – S&S Tug Operations Manager

HIGHLIGHTS OF EXPERIENCE

Kraft Foods, Inc., Atlanta, GA January 2012 to Present

Kraft Foods is the largest confectionery, food, and beverage corporation headquartered in the U.S.

Operations Supervisor – Chips Ahoy

Supervise manufacturing operation from mixing to packaging. Maintain all aspects of process including

quality, safety, and personnel activities on three shift operation. Implement corrective action and reduce

variance in cookie production. Facilitate all aspects of operator training and certification. Develop

improvement opportunities to reduce scrap product and recycle product within the process.

Responsibilities include:

• Manage Mixing, Baking, Packing operations including people, process, material, quality,

production.

• Develop and apply continuous improvement technical skills to deliver results to operations.

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Z. Isaac Smith IV 919-***-****

• Driving quality into products by manipulating baking process and driving controls around

specifications.

• Manage employee time and attendance and implement disciplinary actions as required.

Kraft Foods, Inc., Newberry, SC August 2010 to January 2012

Kraft Foods is the largest confectionery, food, and beverage corporation headquartered in the U.S.

Continuous Improvement Engineer Oscar Mayer Deli Turkey

Define and implement scope improvement opportunities through employee involvement, process

operational improvements, and problem solving. Implemented project savings of $459,000.

Responsibilities include:

• Lead continuous improvement projects based on Lean and Six Sigma tools.

• Applied DMAIC roadmap to drive improvement process.

• Engage line/process/department personnel in Measurement System Analysis (MSA’s)

• Develop strong technical network with plant resources.

• Maintain project utilizing Minitab 16 and Quality Companion 3

• Capture and communicate lessons learned to enable best practices, replication, sustainability

Flextronics, Inc., Durham, NC 2007 to December 2009

Global manufacturer of products for OEM customers plus after market and field services to support customer

supply chain requirements. Site is ISO 14001 9004 and ISO 9001 2000.

Manufacturing Engineer

Selected to develop repair and disassembly processes to maintain quality of re manufacturing for SUN

Microsystems robotic modular library systems, including Engineering Change Orders (ECOs), field purge, and

deviations. Utilize Electronics Manufacturing Services (EMS) and maintain Restriction of Hazardous Substances

Directive (RoHS) compliancy.

Increased production 100% through the redesign of manufacturing lines and operator work content.

Saved nearly $100k for SUN after verifying and reclaiming faulty robotic motors.

Introduced state of the art repair processes and maintained equipment safety by managing full lifecycle of

New Product Introduction (NPI).

Siemens Power Generation, Inc., Houston, TX 2004 to 2007

World’s leading provider of comprehensive solutions along the entire energy conversion chain.

Quality Assurance Engineer

Z. Isaac Smith IV 919-***-****

Brought on board as Corporate Source Inspector for Houston Service Center and other ISO 9001 compliant

Texas repair manufacturing and refurbishment facilities. Sought after Continuous Improvement expert and

authority as the final approver to release products to customer sites.

Maintained ‘last mile’ quality assurance for large turbine generators by aggressively defining, collecting,

and interpreting data and metrics.

Collaborated on Relentless Root Cause Analysis (RRCA) teams for audits and development of corrective

actions to maintain and improve quality.

Interpreted Statistical Process Control (SPC) methods to optimize refurbishment operations for critical

specifications.

Stewart & Stevenson TUG (nka Tug Manufacturing), Marietta, GA 2001 to 2003

Manufacturer of products and services related to aviation ground support equipment.

Manufacturing Manager

Promoted after only six months from hire as Senior Manufacturing Engineer. Managed a manufacturing process

to meet or exceed monthly production goal and full P&L responsibility of $3MM with single shift operation of 72

hourly and salaried employees using Kaizen and Continuous Improvement techniques.

Oversaw operational efficiency of eight assembly lines and material warehousing activities to ‘design to the

line’ and build airline ground support equipment.

Improved warehouse turnaround time approximately 25% by setting up a material replenishment system that

restocked the line daily and avoided shortages and delays in production.

Led manufacturing team to increase production capacity from three to eight assembly lines with common part

utilization on progressive build line.

General Motors, various US locations 1981 to 2000

Legendary automaker, which fosters global partnerships and consumer relationships in the name of safety and

diversity.

Production Planner/Quality Engineer/Advanced Manufacturing Engineer

Promoted and progressed through roles in the areas of: manufacturing, industrial, production, customer and

systems engineering in QS 9000 environment. Achieved operational improvements in various locations and

divisions of GM. Kept focused on the bottom line through P&L responsibilities including cost analysis, make vs.

buy analysis and shrewd cost justification. Highlights:

Reduced motor cover process inventories by 30% within three months by using Kaizen and Lean

Manufacturing techniques to replenish inventories based on consumption by upstream production.

Reversed dollar losing operation to a profit of more than $250,000 per month by implementing large

scale process improvements in disassembly, repair and rebuild.

Increased production capacity from 200 units to 1200 units per shift by directing layout and process

changes which were subsequently implemented on all assembly lines in the plan.

Significantly improved Saturn Powertrain facility communications by developing a tool which automated daily

production planning and provided a single source for Just In Time (JIT) information.

Z. Isaac Smith IV 919-***-****

Performed Root Cause Analysis (RCA) activities of problems associated with torque tooling, product and

process specifications, and process capability.

Documented, defined, measured and improved existing manufacturing processes using Statistical Process

Control techniques and to determine need for Critical to Quality (CTQ).

Improved communication across all shifts and motivated Saturn Team members after developing and

executing comprehensive Industrial Engineering training course.

EDUCATION / CERTIFICATION

Bachelor of Science, Industrial Engineering Technology/Management, December 1980.

Southern Polytechnic State University, Marietta, GA.

• Six Sigma Certification, Green Belt, Lean & DFSS, March 2007 – Certificate # 123*******

• Six Sigma Certification, Black Belt, May 2010 – Certificate # 469**********

• Six Sigma Certification Kraft Foods, Black Belt, May 2012 – Internal

• Project Management Certification, PMP, (Pending test).

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