Customer Service Administrative Assistant
Resume:
Vivian M. Booker
Springfield, Ohio 45505 ablllx@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Provided administrative support in the legal and medical field. Commended
on numerous occasions for my expertise in utilizing computer systems and
related software as well as my ability to rapidly master new tasks, new
knowledge and new projects with good follow-through; a good communicator
with excellent interpersonal and organizational skills; comfortable working
with people at any level in the organization. Proficient at designing and
implementing presentations; peak performer under intense pressure and tight
deadlines. Great work ethic, solid critical thinking and problem-solving
skills; experienced team leader focused on meeting business needs.
EXPERIENCE:
Perioperative Clerical Coordinator, INOVA Alexandria Hospital, 4320
Seminary Rd. Alex. Va. 22304
Nov/2009 - July/2010, Suprv.: Barbara Engler, RN, Clinical Mgr. - (703) 504-
3927
. Coordinate daily perioperative schedule to facilitate maximum
utilization, efficiency and minimum procedure-related problems.
. Ensure that all perioperative documentation is complete, accurate
and distributed to all surgical departments.
. Worked one-on-one with surgical charge nurse regarding activity
within the department.
. Perform a variety of administrative and clerical activities to
support efficient department operations.
. Meet, greet, and offer assistance to visitors of the hospital, and
families of patients.
. Schedule surgeries via USA RMS system, order exams, etc., via IDX
system.
. Accepted Add-on surgeries from doctor's offices notifying SDS, PACU
and Sterile Processing departments.
Legal Secretary, Cohen Milstein Sellers & Toll LLP, 1100 New York Avenue,
NW, Washington, DC 20005
Aug/2007 - Jan/2009, Supvr.: Bonnie Kelley, 202-***-****,
ablllx@r.postjobfree.com
. Communicated effectively as the point person for the National
offices to diagnose and repair complex document issues using
Microsoft Office Suite.
. Troubleshot problematic documentation such as integrating graphics
into a brief or improperly injecting data from incompatible
software.
. Received, directed and announced office visitors, directed
telephone calls and scheduled appointments.
. Created, edited and reviewed legal briefs and correspondence for
proper grammar, punctuation and spelling.
. Conducted computer searches for retrieval of new and/or old
newspaper articles, per case-related attorney request.
. Travel coordination; prepared expense reports; formatted
correspondence for signature.
. Entered client billing into the DTE (Data Time Entry) system.
Administrative Assistant, Robins, Kaplan, Miller & Ciresi LLP (Washington
office), 2800 LaSalle Avenue, Minneapolis, MN 55402-2015; July/2005 -
Aug/2007, Supvr: Cathy Barron (Administrator), 202-***-****
. Assisted attorneys with preparation of briefs for court filings
with focus on Medical and IP litigation.
. Assembled, coordinated, numbered and copied exhibits.
. Accepted data from attorneys and paralegals, generally 4-5 people
at a time, to make one complete document.
. Imaged computers, procured supplies for the IT department and set-
up conference rooms for audio/visual meetings.
. Created and maintained an inventory and computer equipment
Database.
. Planned, coordinated, analyzed, evaluated and implemented the
design and setup of a Training Room consisting of video conference
equipment, computers, furniture, printers, and art.
. Advised and coordinated inter-office moves.
. Created layout in Visio to arrange appropriate position of
furniture in offices; maintained office keys to ensure security.
. Created and maintained electronic templates for the Medical
division of the firm.
. Made video recording of the office space in preparation for
shutdown of Washington office.
Administrative Assistant & Recruiter, Greenberg Traurig LLP, 1750 Tysons
Boulevard, Suite 1200, McLean, VA 22102; Jan/2003 - July/2005, Supvr:
Human Resources, Barbara Kernus, (no longer there), 703-***-****
. Reviewed, analyzed, alphabetized, indexed, labeled, scanned and
organized files, followed-up on previously arranged appointments,
reviewed and distributed incoming mail, prioritized the actions
that needed to be taken, and met with the recruiting attorney to
implement the program in a timely fashion.
. Provided high-quality customer service for the Recruiting Program
that included discreet introduction, greeting visitors,
confidentiality, scheduling and coordinating meetings.
. Scheduled, maneuvered and controlled time on the calendar of 6
attorneys involved in the interviewing process.
. Interacted and worked well with persons in high level positions.
. Composed sensitive and confidential correspondence, memos, and
emails.
. Scheduled conference rooms, assembled interview agendas and
possibly prepare a luncheon for the prospective attorney.
. Processed travel requests that consisted of air travel, ground
travel, hotel accommodations, ordered conference rooms and food,
ensured availability of audio/visual equipment and computers,
changed flight arrangements, prepared itinerary and coordinated
travel with others.
. Liaison between offices to prepare marketing and training
materials.
. Prepared the annual office international PowerPoint presentation
for the Executive Committee with no supervision.
. Received commendation for using advanced Microsoft Word skills
resulting in quality work that was presented in Japan.
. Communicated effectively to conduct new employee orientation and
train personnel involving software usage.
. Troubleshot and prepared complex documentation for secretaries and
attorneys using the Microsoft Office Suite.
Legal Secretary/Administrative Assistant, Morgan, Lewis & Bockius LLP, 1111
Pennsylvania Ave., NW, Washington, DC 20004-2541; Mar/1997 - Dec/2003,
Supervisor: Human Resources (Nikki Boston, no longer there), (202) 739-
3000
. Planned, coordinated, analyzed and evaluated information concerning
administrative needs or issues.
. Advised and coordinated problems that arose with complex documents
while using Microsoft Office Suite and/or various software packages
that may enhance or improve efficiency.
. Offered guidance and knowledge to alleviate the problems to a
satisfactory end for the attorney and co-worker.
. Communicated effectively to apprise attorneys as to the status and
activities of projects assigned.
. Created Presentations using PowerPoint; typed and edited briefs
using MS Word; prepared statistical reports, charts, forms,
diagrams and graphs using Excel.
. Converted documents between applications using a software bridge
application.
. Typed correspondence from rough drafts, notes, or verbal
instructions for signatures.
. Reviewed correspondence and briefs for formatting, grammar,
spelling, and punctuation, and edited a MS Word document during a
conference meeting using a computer and projector.
SKILLS
Microsoft Office Suite (MS Word, Excel, PowerPoint, Outlook); Desktop
Publishing; Visio; Deltaview; Adobe Acrobat; iManage; Comparite; Best
Authority; Legal Macpac; DocsXTools; Winzip; Concordance; Windows XP;
Publisher; CorelDraw; Photoshop; Video Conference Equipment; Copier; Fax;
HP Personal Computer & Printer; Provided training; Customer Service;
Scheduling.
EDUCATION
Northern Virginia College, Alexandria, VA Clark State College,
Springfield, OH
Alfred State College, New York, NY South High School, Springfield, OH
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