Customer Service Manager

LAQUANDA PARRIS

*** **** ******** ****** ***** Vernon, NY 10550

718-***-****

***********@*****.***

CUSTOMER SERVICE MANAGER

Personal Excellence through Service

A proven Administrator and Manager adept at quickly and successfully responding to ever changing

environments and situations, consistently achieves goals within critical project deadlines and able to

leverage an eye for detail to ensure the quality and accuracy of projects. Able to work with, motivate, and

mentor diverse teams, while leading by example as an individual contributor.

Confident, highly energized, effective, and persuasive communicator with strong interpersonal and organizational

skills. Recognized as a motivator and mentor, experienced in planning and implementing successful corporate

strategies. Driven to achieve goals and overcome obstacles, a welcome addition to any team, a solution provider

who consistently earns the confidence of peers and other professionals through the delivery of superior support and

service.

• Always on schedule and under budget, detailed oriented, able to prioritize and handle multiple tasks. A top

administrator skilled in developing exceptional client relationships, both internal and external, through

personal example and a careful attention to detail that is based on practical experience and market

knowledge.

CORE COMPETENCIES

Customer Service • Sales • Staff Management • Payment Collections • Recruitment • OSHA Training

Sales Reports • Budgeting • Problem Resolution • Scheduling • Goal Setting

Performance Reviews • Word • Excel • PowerPoint • QuickBooks

PROFESSIONAL EXPERIENCE

Cablevision Bronx, NY 2008-2009

Residential Account Executive

Interacted one-on-one with customers to present products, demonstrate features, and promote product benefits.

TVR Communications Woodside, NY

2003-2008

Account Manager

Secured hospital television services for patients, including opening and maintaining accounts, dispatching orders,

and collecting daily payments.

National Amusements Multiplex Yonkers, NY 2002-2003

Manager

Managed weekly schedules for box office staff, and conducted OSHA training programs for new hires.

McDonald’s Bronx, NY 1996-2002

Assistant Manager

Administered weekly sales reports to enable employee scheduling within budget, calculated cash register counts, and

issued employee disciplinary notices.

EDUCATION

Bachelor of Science, Business Management Monroe College New Rochelle, NY

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