Renu Sagar, PMP, PgDBA

New Delhi, MP: +91-999******* Email: abllj9@r.postjobfree.com

IT Project Manager

INFRASTRUCTURE ON DEMAND SOFTWARE DEVELOPMENT ENTERPRISE

IMPLEMENTATIONS SYSTEMS ENGINEERING

Cost-conscious, Reliable project manager offering a proven history of

success supervising, planning, and managing one or more multifaceted IT

projects with multiple deliverables, complex dependencies and multi-

million dollar budgets.

- Experienced project manager offering 11 years of success leading all

phases of diverse technology projects; PMP, PgDBA, ITL credentials and

eight years of IBM application experience.

- Business strategist; plan and manage multimillion-dollar projects

aligning business goals with technology solutions to drive process

improvements, competitive advantage and bottom-line gains.

- Excellent communicator; leverage technical, business and financial

acumen to communicate effectively with client executives and their

respective teams.

- Expert in lean project management methodologies. Able to manage large

project teams and known for high-quality deliverables that meet or

exceed timeline and budgetary targets

Skill Summary

Project Management: IT Project Lifecycle: Value-Added Leadership:

Custom Software Development Requirements Analysis Cross-Functional

Infrastructure on demand ROI Analysis Supervision

Systems Engineering Costing & Budgeting Team Building & Mentoring

System Project Scheduling Client Relations &

Migrations/Integrations Testing/QA/Rollout/Suppor Presentations

Enterprise wide t Business & IT Planning

Implementations Vendor Management

Professional Competencies

Communication and Goal Setting

. Maximize productivity by setting clear expectations and proactively

communicating project status, issues and risks to internal

stakeholders and top management.

. Draft and distribute project objectives and tasks to the solutions

team.

. Negotiate successfully with clients, staff and outside vendors.

. Nurture relationships with project sponsors as well as business and IT

executives.

. Craft and disseminate a clear vision by linking projects to the

company's objectives and results

Project Delivery

. Direct and oversee multiple PMs and/or team leads on complex projects.

. Ensure integrity and delivery of multiple projects with respect to

time, budget, scope, change, risk and resources.

. Assess project issues and identify solutions to meet productivity,

quality and customer goals.

. Manage resource allocation across multiple projects including tracking

resource bandwidth and forecasting future availability for scheduling

new projects.

. Guarantee the attainment of key milestones by proactively tracking

metrics and project outputs.

. Apply effective project management methodologies and control

techniques.

. Mitigate risk by identifying, escalating and resolving issues across

multiple delivery groups and/or projects.

. Conduct planning and operational readiness assessments to provide an

effective transition into production.

Financial Management

. Identify, maintain and coordinate the elements that lead to financial

success.

. Collaborate with finance team to determine impact and implications of

various options and recommend the best course for project delivery.

. Accountable for management of financial risk and opportunities across

multiple project phases and delivery groups.

. Facilitate the development of a Cost Benefit Analysis (CBA)

Business analysis

. Working with users to formulate and document business requirements

. Identifying, investigating, and analysing business processes,

procedures and work practices

. Identifying and evaluating inefficiencies and recommending optimal

business practices, and system functionality and behaviour

. Using project management methodologies, principles and techniques to

develop project plans and to cost, resource and manage projects

. Taking responsibility for deploying functional solutions, such as

creating, adopting and implementing system test plans, which ensure

acceptable quality and integrity of the system

. Creating user and training documentation, and conducting formal

training classes

. Developing functional specifications for use by system developers

. Using data and process modelling techniques to create clear system

specifications for the design and development of system software

. Acting as a central reference and information source, providing

guidance and assistance in the system project decision making process

Leadership

. Work with project team and key stakeholders to devise best practices

and continuous improvement of project delivery across the enterprise.

. Synchronize the efforts of major initiatives involving multiple groups

and departments.

. Coach, mentor and motivate junior level PMs and leads.

. Escalate issues and concerns appropriately.

. Offer input and feedback on growth and development opportunities for

junior PMs.

. Consider, prioritize and balance the competing needs of diverse

stakeholders

. Manage matrixed resources and related relationships within each

functional area.

Representative Projects:

Program Manager

IBM India Limited, Noida

Feb 2012 till date

Cyclic Maintenance Program:

This Project managed very large-scale initiatives involving the transition

of programs to new platforms and the merger of disparate systems from

acquired client companies. It demands an immediate attention and addresses

the existing and future infrastructure requirements. Hence, a very close

coordination with business and application owners for Technical & Business

verification Testing was required to ensure the desired outcome is obtained

without much affect the business.

The program was given high level of visibility and attention as because the

Banking environments always stress on the need of having the latest

software, product versions, security patching, and bug fixes etc. running

on their infrastructure.

The intent of the whole program was to ensure that all these

projects/programs are executed professionally as IBM as an organization

never comprise on the work quality and regular audits help team understand

the loop holes and scope of improvements etc.

Effective cost management, scope, schedule, Cross functional team

management, team building, understanding diverse cultures were some of the

key factors in successfully delivering the each phase of project.

As a Program/Project Manager, I have work very closely with key

stakeholders, attending their steering committee meetings, negotiating

outages, resource management, agreement on schedule, working with change

management board etc. I do maintain the budget and track financials of

these projects. As per standards, all the labour cost/financials are logged

by every Friday and from reporting perspective to client, financial

reporting used to happen every Monday, to keep client posted on schedule,

cost and scope progress. Any deviation from the triple constraints used is

sorted out through PCR. I also participate in the Audit process of the

program wherein an external auditor evaluates if the project is going

through as per the project life cycle and implementing World Wide project

management method and techniques

- Infrastructure on Demand cyclic maintenance Program: Initiated, managed

and led the OS & subsystem security patching in the newly developed

Virtual environment called Infrastructure on Demand (IOD). Since this

quarterly project was happening for the first time on IOD,a very strong

planning with close monitoring was done in order to bring all the product

versions, software/security patches upto the agrees level of compliance.

In a nut shell the scope of the program was to keep upgrading approx.

5000 servers for software/security patches etc.

Results: Ensured a defect-free release and a compliant IOD environment

through careful planning, testing and QA efforts

- Legacy Cyclic Maintenance Program: Led, Managed and directed global

rollouts of new security patches, new software, upgrades for all type of

Operating systems (AIX, UNIX, Red hat, windows) and sub systems(Oracle,

SQL,DB2, web-sphere, backup) technologies across client's all business

units.

Results: Ensured smooth quarterly security patching program of their very

old and complex environment to an updated level so as to avoid any

vulnerabilities.

- Mainframe Tech Refresh & cyclic Maintenance Program: Led & Managed

mainframe Tech refresh Program for various business Units : Managed all

phases of software development lifecycle for dozens of custom software,

applications and solutions.

Results : Ensured defect-free releases through careful planning, testing

and QA efforts

- Oracle Database Refresh and cloning Project : Led design and

multinational rollout of robust, scalable and secure oracle db refresh &

cloning of oracle-Financial environments

Results : Completed projects up to two months ahead of schedule within

the budget under budget and to universal client acclaim

- Consolidation of client's legacy environment: Guided teams in assessing

the risk, dependency of various environment and application servers and

migration, application transition of the same to virtual world.

Results: Achieved seamless migrations and integrations that were

transparent to client customers, accomplished with no unscheduled

downtime

Key Responsibilities

- Responsible for accomplishing the IT infrastructure Project Objectives

for Australian Client "National Australian Bank" within the

constraints of the project.

- Ensuring the overall health of program remains green with the help of

a team of 11 Project managers

- Actively involved in implementing delivery framework based on Lean

principles.

- Proactively realized monthly revenue targets.

- Managing and negotiating client's expectations, agreeing the project

objectives and representing the client's interest.

- Managing required Project Change requests includes seeking approvals &

follow-up till the completion.

- Raising and discussing issues & concerns, creating collaborative

products like memos, presentations, and other deliverables.

- Involve in organization wide internal initiatives.

- Using the latest IT to keep track of people and progress, recruiting

specialists and monitoring sub-contractors to ensure guidelines are

maintained

- Preparing & tracking for meetings and resulting action items.

- Making sure that all the aims of the project the quality standards are

met

- Providing independent advice on the management of projects &

organising the various professional people working on a project

- Actively involved in Planning, controlling and monitoring, and also

managing and directing the assigned project resources to best meet

project objectives.

- Accounting, costing and billing - controlling & monitoring "triple

constraints"-project scope, time and cost (quality also)-in managing

competing project requirements.

- Meets financial objectives by forecasting requirements; preparing an

annual budget; scheduling expenditures; analysing variances;

initiating corrective actions

- Collecting metrics data such as baseline, actual values for costs,

schedule, work in progress, and work completed and reporting the

project progress & other project specific information to stakeholders

Early Career:

Infrastructure Leader

Steria Limited, Noida

June 2010 till Feb 2012

Key Responsibilities

- Messaging & Collaboration Management for a reputed client in Europe

- Workload forecasting, Resource allocation and Capacity Planning

- Incident Reporting, Problem Resolution and Change Management for in-

house business units

- Recruitment, Development & management of a team of 27 plus experienced

IT professionals

IT Analyst

Mckinsey Knowledge Centre, Gurgaon

June 2007 to May 2010

Key Responsibilities

- Management of various Domino Administration Projects - Domino,

Sametime8.0.x, Rightfax9.3 and blackberry4.1.6.31 servers.

- Lead the knowledge management initiatives across the Centre of

Excellence

- Co-ordination with Development teams for planning & implementation of

new / existing projects

- Ensure compliance to change, incident, problem and configuration

management processes

Senior Messaging Engineer

Navisite Inc., Gurgaon

June 2006 to May 2007

Key Responsibilities

- Management of overall Messaging Services and ensure delivery of SLA

- Scope Management of contracted services and initiation of change

requirements to ensure seamless service delivery in line with the

evolving customer needs

- Review of resource performance for identification of training needs

and implementation of training programs to address client requirements

Tech Lead - GHD

Bharti Televentures Limited - IBM Global, Delhi

June 2004 to May 2006

Key Responsibilities

- SME for Lotus Notes and customized applications for Bharti with 50

plus Lotus Notes and Application servers supporting a strength of over

26,000 users

- Decision Support System Management for in-house applications / systems

- Supervision of a 20+ team for technical support to 1,500 plus users

across North India

- Vendor management including Asset Management, Vendor Coordination,

Bill Payment, Hardware Inventory Management, etc

Subject Matter Expert - Global Helpdesk I-Gate

Technologies (IT&T Ltd), Noida

June 2000 to May 2004

Key Responsibilities

- Online Support, Troubleshooting and problem resolution for hardware &

software for in-house users across India

- Vendor Management including Billings, Follow-up, arranging meetings

with Vendors, quotations, Product Validation, etc

Education & Credentials:

PMI-Certified Project Management Professional (PMP), 2012

PgDba in Operations, Symbiosis University (Pune, IN), 2008

Diploma in Digital Electronics, Pusa Polytechnic, Technical University

(Delhi, IN), 1999

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