Customer Service Management

Brett E. Collins

*** ******* ****** **** *****, NC, 27260 336-***-****

abllj4@r.postjobfree.com

Profile

A fast learner eager to utilize and enhance the skills and knowledge

obtained during the completion of my undergraduate studies. In addition, I

am looking to gain new skills through the challenging and rewarding career

in sports and/or recreation management.

Education

BUSINESS MANAGEMENT, CERTIFICATE WITH A CONCENTRATION IN SPORTS MANAGEMENT,

MAY 2009

Sports Management Worldwide, Portland, OR

Training included learning sports marketing best practices including: B2B

AND B2C Sales, marketing, community relations, communications branding

promotions and client services. (Mentored by sports executives Tom Leip of

Lulu.com and Bret Polvorosa of Grip)

BACHELOR OF SCIENCE IN PARKS AND RECREATION WITH A CONCENTRATION IN

RECREATION MANAGEMENT

North Carolina Central University, Durham, North Carolina

Proud affiliated member of PERMA (Physical Education Recreation Major

Association) Relevant courses: Recreation Leadership, Organization and

Administration of Recreation Sports, Supervision and Management of

Recreation and Leisure Studies, and Finance in Recreation

Skills and Areas of Strength

Microsoft Office, Power Point, Excel, Apple, Team Player, Self-Motivated

Experience

HIGH POINT PARKS&RECREATION DEPARTMENT VOLUNTEER MIDNIGHT BASKETBALL LEAGUE

Current

"The program teaches young people life skills and serves an alternative to

negative activities" Ages 10-13

Coaching and teaching youth fundamentals of basketball

Assisted setting up 10 league games and playoff games.

BUDGET CAR RENTAL, CUSTOMER SERVICE REPRESENTATIVE,DURHAM, NC 2007-2008

Completed rental and return transactions, and additional standard sales.

Checked and maintained customer records according to policy guidelines.

Cleaned and serviced all vehicles according to the company's guidelines.

TOWERGATE YOUTH AND FAMILY SERVICES, COMMUNITY SUPPORT, DURHAM, NC 2007

Provided transportation to assigned destinations; primarily for medical

appointments.

Offered one-on-one mentoring sessions with adolescents orchestrated by the

Community Support Services Division.

RIGHT TRACK HEALTHCARE, INC., GROUP HOME SPECIALIST, DURHAM, NC 2006

Conducted behavioral programs and counseling sessions for youth with a

focus on behavioral management, communication skills, anger/stress

management, and personal finance training.

Ensured that RTH's philosophy and mission where exemplified and upheld in

everyday interaction with clients and their families.

Salvation ARMY BOYS & GIRL CLUB, ASSISTANT ATHLETIC DIRECTOR INTERN,

DURHAM, NC 2003-2004

Assisted the Athletic Director with all sports and after school programs.

Tutored, mentored, and coached teens to aid them in their everyday life.

Arranged field trips during the year for athletic events and other

educational outings.

Kept parents abreast with their child's progression. Responsible for

secretarial duties: ie. filing, telephone, faxing, etc.

References Available Upon Request

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