Sales Customer Service

Location:

El Paso, TX, 79902

Posted:

September 01, 2010

Contact this candidate

Resume:

Iris V. Duran

**** ***** # * ** ****, TX ***** Phone: 915-***-****

*****@****.***

Public Relations Specialist

Accomplished bilingual communications professional with 7 years of

experience in leading public relations, sales, corporate marketing and

internal communications. Experienced in technical, conceptual and

content development of sales-driving collateral. Proven ability to

drive high marketing efforts response-rates and execute successful

product launches. I am available for travel without prior notice.

Skills

Public & Media Relations Focus Group & Market Research

Government Affairs and policy Development of Training Materials

Marketing Strategies & Campaigns

Corporate Communications Sales Collateral & Support

Creative Team Leadership New Product Launch

Product Positioning & Branding Multicultural exposure

Web & Print Content Development

Professional Experience

Plan and direct public relations programs designed to create and maintain a

favorable public image for employer or client; or if engaged in

fundraising, plan and direct activities to solicit and maintain funds for

special projects and nonprofit organizations.

Plan and direct public relations programs designed to create and maintain a

favorable public image for employer or client; or if engaged in

fundraising, plan and direct activities to solicit and maintain funds for

special projects and nonprofit organizations.

. Establish and maintain effective working relationships with clients,

government officials, and media representatives and use these

relationships to develop new business opportunities.

. Write interesting and effective press releases, prepare information

for media kits and develop and maintain company internet or intranet

web pages.

. Identify main client groups and audiences, determine the best way to

communicate publicity information to them, and develop and implement

a communication plan.

. Assign, supervise and review the activities of public relations

staff.

. Develop and maintain the company's corporate image and identity,

which includes the use of logos and signage.

. Respond to requests for information about employers' activities or

status.

. Manage communications budgets.

. Direct activities of external agencies, establishments and

departments that develop and implement communication strategies and

information programs.

. Draft speeches for company executives, and arrange interviews and

other forms of contact for them.

. Evaluate advertising and promotion programs for compatibility with

public relations efforts.

. Manage special events such as sponsorship of races, parties

introducing new products, or other activities the firm supports to

gain public attention through the media without advertising

directly.

. Facilitate consumer relations, or the relationship between parts of

the company such as the managers and employees, or different branch

offices.

. Formulate policies and procedures related to public information

programs, working with public relations executives.

. Establish goals for soliciting funds, develop policies for

collection and safeguarding of contributions, and coordinate

disbursement of funds.

. Confer with labor relations managers to develop internal

communications that keep employees informed of company activities.

. Produce films and other video products, regulate their distribution,

and operate film library.

. Observe and report on social, economic and political trends that

might affect employers.

. Maintain company archives.

. Manage in-house communication courses.

English Language - Knowledge of the structure and content of the English

language including the meaning and spelling of words, rules of composition,

and grammar.

Customer and Personal Service - Knowledge of principles and processes for

providing customer and personal services. This includes customer needs

assessment, meeting quality standards for services, and evaluation of

customer satisfaction.

Communications and Media - Knowledge of media production, communication,

and dissemination techniques and methods. This includes alternative ways to

inform and entertain via written, oral, and visual media.

Sales and Marketing - Knowledge of principles and methods for showing,

promoting, and selling products or services. This includes marketing

strategy and tactics, product demonstration, sales techniques, and sales

control systems.

Administration and Management - Knowledge of business and management

principles involved in strategic planning, resource allocation, human

resources modeling, leadership technique, production methods, and

coordination of people and resources.

Personnel and Human Resources - Knowledge of principles and procedures for

personnel recruitment, selection, training, compensation and benefits,

labor relations and negotiation, and personnel information systems.

Clerical - Knowledge of administrative and clerical procedures and systems

such as word processing, managing files and records, stenography and

transcription, designing forms, and other office procedures and

terminology.

Computers and Electronics - Knowledge of circuit boards, processors, chips,

electronic equipment, and computer hardware and software, including

applications and programming.

Speaking - Talking to others to convey information effectively.

Time Management - Managing one's own time and the time of others.

Writing - Communicating effectively in writing as appropriate for the needs

of the audience.

Reading Comprehension - Understanding written sentences and paragraphs in

work related documents.

Active Listening - Giving full attention to what other people are saying,

taking time to understand the points being made, asking questions as

appropriate, and not interrupting at inappropriate times.

Coordination - Adjusting actions in relation to others' actions.

Service Orientation - Actively looking for ways to help people.

Social Perceptiveness - Being aware of others' reactions and understanding

why they react as they do.

Persuasion - Persuading others to change their minds or behavior.

Critical Thinking - Using logic and reasoning to identify the strengths and

weaknesses of alternative solutions, conclusions or approaches to problems.

Judgment and Decision Making - Considering the relative costs and benefits

of potential actions to choose the most appropriate one.

Active Learning - Understanding the implications of new information for

both current and future problem-solving and decision-making.

Monitoring - Monitoring/Assessing performance of yourself, other

individuals, or organizations to make improvements or take corrective

action.

Negotiation - Bringing others together and trying to reconcile differences.

Complex Problem Solving - Identifying complex problems and reviewing

related information to develop and evaluate options and implement

solutions.

Management of Personnel Resources - Motivating, developing, and directing

people as they work, identifying the best people for the job.

Instructing - Teaching others how to do something.

Oral Expression - The ability to communicate information and ideas in

speaking so others will understand.

Written Expression - The ability to communicate information and ideas in

writing so others will understand.

Speech Clarity - The ability to speak clearly so others can understand you.

Oral Comprehension - The ability to listen to and understand information

and ideas presented through spoken words and sentences.

Written Comprehension - The ability to read and understand information and

ideas presented in writing.

Problem Sensitivity - The ability to tell when something is wrong or is

likely to go wrong. It does not involve solving the problem, only

recognizing there is a problem.

Speech Recognition - The ability to identify and understand the speech of

another person.

Fluency of Ideas - The ability to come up with a number of ideas about a

topic (the number of ideas is important, not their quality, correctness, or

creativity).

Deductive Reasoning - The ability to apply general rules to specific

problems to produce answers that make sense.

Inductive Reasoning - The ability to combine pieces of information to form

general rules or conclusions (includes finding a relationship among

seemingly unrelated events).

Originality - The ability to come up with unusual or clever ideas about a

given topic or situation, or to develop creative ways to solve a problem.

Information Ordering - The ability to arrange things or actions in a

certain order or pattern according to a specific rule or set of rules

(e.g., patterns of numbers, letters, words, pictures, mathematical

operations).

Category Flexibility - The ability to generate or use different sets of

rules for combining or grouping things in different ways.

Selective Attention - The ability to concentrate on a task over a period of

time without being distracted.

Near Vision - The ability to see details at close range (within a few feet

of the observer).

Communicating with Persons Outside Organization - Communicating with people

outside the organization, representing the organization to customers, the

public, government, and other external sources. This information can be

exchanged in person, in writing, or by telephone or e-mail.

Establishing and Maintaining Interpersonal Relationships - Developing

constructive and cooperative working relationships with others, and

maintaining them over time.

Communicating with Supervisors, Peers, or Subordinates - Providing

information to supervisors, co-workers, and subordinates by telephone, in

written form, e-mail, or in person.

Thinking Creatively - Developing, designing, or creating new applications,

ideas, relationships, systems, or products, including artistic

contributions.

Getting Information - Observing, receiving, and otherwise obtaining

information from all relevant sources.

Organizing, Planning, and Prioritizing Work - Developing specific goals and

plans to prioritize, organize, and accomplish your work.

Identifying Objects, Actions, and Events - Identifying information by

categorizing, estimating, recognizing differences or similarities, and

detecting changes in circumstances or events.

Making Decisions and Solving Problems - Analyzing information and

evaluating results to choose the best solution and solve problems.

Interacting With Computers - Using computers and computer systems

(including hardware and software) to program, write software, set up

functions, enter data, or process information.

Performing for or Working Directly with the Public - Performing for people

or dealing directly with the public. This includes serving customers in

restaurants and stores, and receiving clients or guests.

Interpreting the Meaning of Information for Others - Translating or

explaining what information means and how it can be used.

Provide Consultation and Advice to Others - Providing guidance and expert

advice to management or other groups on technical, systems-, or process-