Customer Service Data Entry

Renata S. Moore

*** ****** ****** (#*) Buffalo, New York 14216 716-***-****

JOB OBJECTIVE: Seeking a Clerical/Customer Service position that will utilize my skills and

experience.

HIGHLIGHTS OF QUALIFICATIONS:

Computer Skills - Windows 98 & 95, MS Word, MS Works, Word Perfect,

2000 Professional, Excel, Internet, Alpha/Numeric, Quickbooks

Follows oral and written direction and pays close attention to detail.

Typing speed 40-50 wpm with accuracy and data entry skills.

Ability to handle inbound and outbound customer service calls.

Team player and can work well independently.

Office procedures, answering telephones, alphanumeric filing, faxing & copying.

WORK HISTORY:

Office Assistant, Spherion (Conway Freight), Cheektowaga, NY (Tonawanda, NY) 5/10-6/10

Addressing and resolution of customer issues through education on services provided.

PC/Windows experience; proficient typing experience required.

T-Con work and expedition of paperwork for drivers.

Strong organizational and time management skills; detail oriented.

CSR, Premier Staffing (Knockout Lockout), Cheektowaga, NY (Buffalo, NY) 3/08-5/08

Dispatching of calls to drivers in a timely and efficient manner.

Addressing and resolution of customer issues through education on services provided.

Administrative Specialist, People Inc., Amherst, NY 4/05-3/06

Responsible for maintenance of records in accordance with agency/state governing regulations.

Meet time constraints and priority deadlines.

CSR, Adecco (Independent Health), Buffalo, NY (Williamsville, NY) 12/04-3/05

Addressed and resolved member issues through member education.

Excellent written and verbal communication skills with emphasis on telephone skills.

Made sure that members obtained accurate information on policies and procedures.

Auditor, RGIS, (Retail Inventory Services), Amherst, NY 1/03-6/04

Keyed and scanned product information in a fast paced environment.

Took an accurate count of items scanned for verification purposes.

Traveled to and from various locations.

Customer Service, HSBC Bank-Mortgage Retail Center, Cheektowaga, NY 3/02-8/02

High level of sorting and filing.

Handled inbound calls and data entry functions.

Troubleshot and solved customer concerns.

Secretary, Medical Records Clerk, Office Team (Blue Cross & Blue Shield), Buffalo, NY 2001 – 2002

Entered data into computer system.

Sorted and filed patient information.

Maintained and organized records.

Typed forms, letters, statements, records, envelopes and memoranda, incorporating

material from various sources of rough copy.

Expedited mail and medical records to proper personnel.

Light amount of referral work also.

Contact this candidate