KATHY N. HUNGNESS

*** ***** *** **.

Oregon, IL *1061

815-***-****

Skype # 815-***-****

ablldd@r.postjobfree.com

QUALIFICATIONS SUMMARY

Versatile, energetic, experienced individual with management experience is seeking a

energetic position in a fast-paced, first class customer service, deadline-driven

environment. Can handle high amounts of stress and physical labor efficiently. Works

well as part of a team, but also takes initiative to get the job done and done right the first

time while taking pride in the quality produced. Possesses previous administrative and

supervisory experience. Dependable, organized, loyal and trustworthy; strives to produce

top quality work. Computer savvy on MAC and PC.

EXPERIENCE

2005-Present Owner/Office Manager/Personal Trainer/Coach Zone Fight and Fitness

Center, Rockford, IL.

-Office Manager, marketing, customer service, sales & customer retention

-A/R and A/P, Quick Books proficient

-Monthly budgeting, purchasing and year end tax

2009-Present Crew Scheduler/Ryan International Airlines, Rockford, IL

-Scheduler of 250 F/A & 110 Pilots along with 18 Aircraft worldwide

-Project & Plan Crew Flights and Travel

-FAA Certified Flight Attendant for aircrafts 767, 757, MD-80

-Performs Safety Sensitive flights for Department of Defense

-Performs flight safety checks on aircraft and emergency equipment

-Provides excellent first class customer service

-Zero safety deviances while employed

2006 – 2008 Assembler/Inspector/Team Leader Chrysler, LLC Belvidere, IL

As part of a 9 member team, assembled and inspected 480 Patriot, Caliber and Compass

automobiles on a shift

Projected inventory and maintained inventory on parts needed for lines/teams and

damaged parts. Stayed within 5% of ICOS and variances

Certified in and followed OSHA, safety and ergonomic laws pertaining to consumer

safety; adhered to all union and company rules. Trained new employees on these rules.

- Zero Safety deficiency in two years

Interviewed and Trained new employees for the team; planned employee work

utilization based on anticipated number of employee's and vehicles for shift

Repaired damaged parts on running line in order to permit them to proceed on the line.

Selected as team leader of 8 employees in that capacity

Completed administrative paperwork to assure finished products were in compliance.

- Kept records required by government agencies and management regarding safety and

production

2003 - 2006 Emergency Dispatcher, Supervisor Norcomm & Superior Ambulance

Elmhurst, IL

Questioned callers off 911 lines to determine their locations and the nature of their

problems in order to determine type of response needed

Monitored private home and business alarm systems to detect emergencies

Chosen as one of four to start/supervise the Communications Center in Rockford .

Initiated Rockford protocols and conducted necessary training

Served as evening and weekend supervisor/dispatcher. Supervising 4 crews and 2

dispatch employees, scheduled work hours, investigating and resolving conflicts,

maintained access to, and security of, highly sensitive materials. Maintained Inventory on

Ambulances

CEVO II, Class B License used for vehicle training of new employees.

2000 – 2003 Emergency Medical Dispatcher, Supervisor Firstcare Ambulance Aurora, IL

Answered six emergency 911 lines and dispatched ambulances accordingly

Scheduled appointments, checked and maintained inventory on ALS/BLS drug boxes,

followed ten codes

Implemented call sheet for follow-up purposes and created master list of Chicagoland

medical facilities

Reviewed work procedures and operational problems in order to determine ways to

improve service, performance and safety

Supervisor for night shift dispatch managing 5 crews and 3 dispatchers

CEVO II, Class B License used for vehicle training of new employees

1995-2003 Heavy Highway Road Construction Laborer, Driver Chicagoland Local 1035

Marengo, IL

Grade Set and checker.

Class B License, DOT Inspections

Drove dump and straight trucks with trailers to job sites.

Foreman to crew of three; trained crew on job, union and employee rules, OSHA &

IDOT safety

Performed site set-up with supervisor. Performed weekly projected plan for team

EDUCATION

FAA Flight Attendant Training

Commercial Emergency Vehicle Operators Course I & II

Power Fork truck Equipment Certified

CDL Class A with airbrakes, combo, hazmat, double-triples and tanker endorsements

Public Safety Telecommunications I Instructor Course APCO

Public Safety Dispatcher Course POWERPHONE Winfield, IL

Former student Colorado Technical University Hoffman Estates, IL, Rock Valley College

Rockford, IL and Laborer’s Training Center

Pursued a BA in Criminal Justice; courses included emergency medical tech, psychology,

child development, criminal psychology, criminal law, police report writing, abnormal

behavior; anatomy and physiology; advanced writing, conflict resolution.

Contact this candidate