Customer Service Data Entry
Resume:
Lisa M. Williams
Phenix City, AL 36870
Business Experience
Jain Plastic Surgery, PC
May 2008 - Janurary 2009
Responsibilities:
Front desk, sign ins and outs for doctor and skin care specialist, collect
payments, data entry, make charts for new patients, pull charts for
following day, make and assemble surgery charts, collect pre-op paper work
for future surgeries, schedule up keep for doctor and skin care specialist,
answer phones, dictation, filing and anything else that needed to be done.
Columbus Regional Hospital
The Medical Center ER
November 2006 - May 25, 2008
Responsibilities:
Admissions,Scanning and tearing down charts,Making new charts for patients
Registration, Discharging patients, Collecting co-pays
Making sure all paper is signed by patient before discharging or being
admitted.
Work front desk window, signing in patients for triage. Lead position on
Tuesdays and Thursdays and when other lead isn't there. I am in a PRN
position.
Swift Denim
March 6, 2006 - August 4, 2006
Handling incoming calls to the department
Printing labels for samples
Creating and setting up spreadsheets on Excel
Dr. Jay Brodwyn
Medical Billing and Data Entry
April 25, 2005 - August 31, 2005
Responsibilities:
Handling incoming calls, setting appointments, financial consults with
patients, entering all fee slips and monthly billing.
AFLAC Claims Specialist
March 13, 2000 - 2002
Responsibilities:
Handled incoming calls from customers regarding if claim was been processed
or information on the delay.
Military Affairs Coordinator/ General Managers Assistant - The Columbus
Historic Hilton
April 19, 1999 - January 26, 2000
Lotus Carpets, Division of Columbus Mills, Inc. - Columbus, GA Claims
Manager
October 1994 - August 11, 1997
Responsibilities:
Research, Analyze situations, propose creative solutions, develop good
rapport with upset customers
Act as trouble shooter for major accounts
Analyze and schedule mill or independent inspections
Perform all customer contact functions involved with their claims
Review all inspection reports
Honor or decline all claims
Analyze deductions made by customers - issue credit or check if customer
deductions are honored
Prepare monthly detailed summaries of claims
Know Microsoft Word, PowerPoint, Excel, and PC
Lotus Carpets, Division of Columbus Mills, Inc. Executive Secretary
April 1994 - September 1994
Responsibilities:
Typing assembled mailings to customers
Coordinated letters to possible new accounts
Made travel plans and reservations for incoming guest and VIPs
Assisted in working up trade shows
Assembled territories for all new salespersons
Assisted in planning regional managers meetings
Pulled duties at Switchboard
I was Executive Secretary for three Vice President
Columbus Mills, Inc.Senior Customer Service Assistant - Sample Department -
January 1985 - March 1994
Responsibilities:
Handled problem accounts, Responsible for all custom orders, Order entry
Receiving and purchasing all materials for department, Filing, Expedite
late orders
Columbus Mills, Inc. Sample Customer Service Clerk
August 1982 - December 1984
Responsibilities:
Order entry clerk, Receiving, Prepare weekly reports of sample inventory
Ordered samples to be made to build inventory
Education:
Graduated in 1980 from Kendrick High School - Columbus GA
1998 total of 286 credit hours from Troy State University, Phenix City AL
CNA from Columbus Tech - Graduated June 2003 Lic.# 111533, over 900
clinical hours as a LPN student. Finished three quarters of LPN school.
Community Service Award
Patriot Award for volunteer work with the Alabama National Guard in Phenix
City, AL
Contact this candidate