Assistant Front Desk
Resume:
-*CONSTANCE E. PORTA
Philadelphia, PA *****
PROFILE
I am a results and detailed-oriented Office Professional, with a very strong work ethic. I have
extensive experience within the dental office/Dentrix Software. I enjoy establishing excellent communication
and relationships, through my people interaction skills.
For years, I worked as an Expanded Functions Dental Assistant, performing excellent dental
procedures on all of my patients, who I really cared about. Over nine years ago, I had a strong desire to move
up to the front desk, to work as a Receptionist, within the business side of the dental practice. I made the
career change, and found I absolutely loved the front desk position. I enjoy problem solving and multi-
tasking, so this position gives the daily challenges that I enjoy. I receive a lot of self satisfaction, by attaining
my personal/employer’s goals on a daily, weekly, and monthly basis. Interacting with the people, on a
business and personal level, is very rewarding to me. I am interested in a Receptionist position in an office,
which is professional, with a nice working environment.
PROFESSIONAL EXPERIENCE
RECEPTIONIST
DIAMOND PERIODONTICS December, 2009 to July, 2010
Andrew Diamond DMD, MS (PAPERLESS OFFICE)
Responsible for all front desk duties including: Greeting patients, answering phones, scheduling
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appointments, taking payments, confirming all appointments, etc.
This was a paperless/Chart-Free office. I scanned and typed in patient information data, insurance,
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medical, etc., into patient’s accounts and Document Center, using Dentrix Software. Shred all paperwork
and x-rays.
Scanned all original hard copy and digital x-rays into Sdexis or into Document Center/Dentrix.
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Monitored the monthly Continuing Care Report and Unscheduled Appointment List. Made monthly
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phone calls to patients that appeared on these reports, to schedule their appointments that were needed.
Sent Thank You letters to doctors who referred patients to our practice, amongst other responsibilities.
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RECEPTIONIST/FINANCIAL COORDINATOR
HOLLAND DENTAL PRACTICE September, 2008 to March, 2009
Naresh Bhavsar, DMD (New dentist, Dr. Bhavsar bought practice. After 6 month transition period, Dr.
replaced entire staff one by one.)
Managed entire Front Desk. Same responsibilities as stated below, working with Dr. Ross.
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Dr. Bhavsar bought the practice from Dr. Ross, listed below. I worked for Dr. Bhavsar full-time for 6
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months, during the transition period. I enjoyed working with the new Dentist/Owner of the dental
practice, our patients, and loved my job position. I wanted to stay on board with the new doctor on a
permanent basis.
Dr. Bhavsar started to make changes within the staff, after the 6 month transition period was over. Job
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security became unstable and the office environment was not the same. Dr. Bhavsar explained to me, that
I was being let go because of a Financial Business Decision.
RECEPTIONIST/FINANCIAL COORDINATOR
HOLLAND DENTAL PRACTICE August, 2006 to September, 2008
Jeffrey Ross, DMD (Dr. Ross sold his practice. I wanted to stay on board with new dentist. I loved our
patients and loved my position at this office.)
Ÿ Same responsibilities stated with previous dental practice below. I enjoyed working with Dr. Ross. I
loved my job position within this practice. I built a very nice personal/business relationship with our
patients.
Dr. Ross sold his practice to a new dentist, Dr. Naresh Bhavsar, listed above. If Dr. Ross did not sell his
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practice, I would still be there working for him.
RECEPTIONIST/FINANCIAL COORDINATOR March, 2001 to March, 2006
Dorothy Rooney, DMD (I loved my job at this office. Unfortunately, Dr. Rooney gave my position to her
sister)
Ÿ Managed the entire front desk/financial department of the dental practice.
Ÿ Greeted patients as they entered office, with a smile and happy attitude, to help them feel comfortable
and welcomed.
Ÿ Filed charts and all correspondence. Pulled all charts one or two days ahead of schedule.
Ÿ Entered all data into patient accounts with our computer system, using Dentrix software. I have
extensive experience using Dentrix Software.
Ÿ Answered telephone, made appointments and confirmed appointments.
Ÿ Processed all primary/secondary insurance claims, by mail or by eclaims (with or without digital or
regular x-rays attached). Followed up on all pending claims.
Ÿ Made follow up phone calls to patients, who have unscheduled treatment plans and to patients whose
predeterminations that we received.
Ÿ Sent monthly collection letters on accounts that were past due. Made one last attempt telephone call to
patients. If no response, accounts past due, 90 days or longer, were sent to Trojan Collection Agency.
Ÿ Sent monthly billing statements. Followed up on all over due and active accounts.
Ÿ Printed out all monthly monitors and reports for doctor and myself, analyzed results/goals.
Ÿ Made all Financial Agreements with patients, as needed. Followed up on all Financial Agreement
accounts, on a monthly basis.
Ÿ Handled all questions and concerns patients may have about finances or treatment.
Ÿ Sent out all primary/secondary predetermination claims, followed up on all pending claims.
Ÿ Handled all payments from patients and/or insurance companies (in office, by mail), and entered data
into patient accounts, within our computer system.
Ÿ Every two weeks I followed up on every account that was active in our computer system, to make sure
pending insurance claims and payments were being completed. If they were not, I followed up with
patient or insurance company, to make sure the pending transactions would soon be completed.
Ÿ Balanced all payments at the end of each day, and gave them to Dr. Rooney for her daily deposit.
E.F.D.A./Dental Assistant November, 1995 to March, 2001
Richard Nagelberg, DDS
Worked full-time as an Expanded Functions Dental Assistant.
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Early Expanded Functions Dental Assistant Experience
Provided EFDA/Dental Assistant support to: Dr. M. Eisenbrock, Dr. R. Solomon, Dr. J. Thompson, and
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Dr. P. Rosenbaum.
EDUCATION
Manor College - Associate Degree
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Graduated from the Expanded Functions Dental Assistant Program
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Secured Dental Auxiliary Radiography License.
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Secured Expanded Functions Practice Permit (EFDA)
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REFERENCES: References are available upon request.
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Contact this candidate