Customer Service Training

ALEXIA SEEBECK

** ******** ** *** * • White Plains, NY 10603 • 505-***-**** • abll9s@r.postjobfree.com

Skills Summary

• Experience routing calls on multi-line systems, taking messages and scheduling appointments

• Working knowledge of Microsoft Word, Powerpoint, Excel, and Adobe Photoshop

• Familiarity of Outlook.

• Ability to use creative approaches when working

• Organized, Quick learner, Problem Solver, Team Player

• Proven ability to meet deadlines

• Excellent verbal and written communication skills.

• Experience training groups ranging from 10 to 25 people

• Ability to get along with a wide range of people

Education

University of New Mexico, Albuquerque, NM

Bachelor of Arts in Fine Arts, May 2010

Major: Studio Art

• Dean's List several semesters

• Phi Eta Sigma Honor Society

• National Honor Society of Collegiate Scholars

Central New Mexico Community College, Albuquerque, NM

Associates of Applied ScienceDecember 2008

Major: Integrated Studies

Experience

REI Albuquerque, NM

Action Sports Specialist August 2006-July 2010

• Collected information from the public for paperwork, maintained filed paperwork systems and scheduled appointments for the

ski/bike shop and rental department.

• Routed phone calls and greeted customers in a friendly and professional manner

• Continually required to find solutions to customer's problems in a manner that would leave the customer satisfied without

compromising the company's interest.

• Aided in selecting candidates for hiring clinics and conducted training.

• Provided strong product knowledge in order to help the customer find the product that will best meet their needs.

Borderline Productions Albuquerque, NM

Event Photographer and Artistic Consultant March 2009-August 2009

• Photographed events that were put on by the group and collaborated with their web/advertisement designer during their start up.

• Worked with business owners to coordinate event locations for the groups events

New Mexico Sports and Wellness Albuquerque, NM

Front Desk Associate, Life Guard, Swim Instructor, Child Care Associate, Kidz Kamp Counselor March 2002-July 2006

• Main duty in all positions held at this location were to provide quality customer service, insure the safety of club members and

their guest and to maintain the appearance and reputation of the club.

• Was responsible for billing club members for various services provided by the company.

• Scheduled appointments for all departments of the health club, routed phone calls, and was the first stop for solving any and all

problems.

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