Supervisor Manager

Gary W. Folden

**** ***** ******, ***** ******, Ohio 43035 ( C: 614-***-**** (

***********@*****.***

Cost Accounting/Analyst/Supervisor

Innovative bottom-line focused and "take charge" professional with

extremely diverse career highlighted by process administration, business

development and cost containment. Proficient in leading diverse groups of

associates through productivity enhancing initiatives ultimately surpassing

company goals. Proven track record of multi-person supervisor and

implementation/creation of department budget enhancing profits by meeting

and exceeding projections.

Professional Skills & Abilities

. MS OFFICE

. Process Management

. Cost Analysis

. Metrics Development

. Vendor Relations

. SOX Control Review

. Collection A/R

. Process Improvement

. Analytical Skills

Professional Work History

NISOURCE/COLUMBIA GAS, COLUMBUS, OHIO

1982 - 2009

Senior Auditor/Auditor II, (Columbus, Ohio)

2006 -2009

. Completed or assisted on audits of all NiSource corporate and

subsidiaries functions. Completed Sarbanes Oxley testing of

distribution functions.

. Issued reports to management with findings and recommendations

regarding audits.

. Completed SOX testing in India of vendor performing billing exceptions

work for Columbia Distribution companies.

Principal of Revenue Assurance, (Columbus, Ohio) 2001 -2006

. Coordinate the collection efforts of phone center personnel, field

collection employees and Revenue Recovery for the states of

Pennsylvania, Maryland and Virginia.

. Through interpretations of reports, analyzed field collection

operations, and shared results with state staff. Provide collection

data for use in negotiations with respective State Corporation

Commissions.

. Worked on OE Meter to Cash Team to analyze collection processes.

. Through a collaborative effort, a new matrix for measuring

effectiveness of field collections and proposed goals and objectives

for positive contacts and net charge offs for each state was

established.

Manager, Accounts and Collections, (Richmond, VA) 1997 - 2001

. Monitored and evaluated all out-sourced collection products, including

final bill collections, late payment reminder notices, and third party

calling on active delinquent customers.

. Managed, evaluated and modified, as needed the collection and meter-

reading process.

. Provided assistance to the phone center in all phases of customer

contact. Provide technical advice to all levels of CGV regarding DIS,

Collections and meter reading.

. Prepared requested ad-hoc reports on differing subject matter for

various individuals in the company.

. Responded to the State Corporation Commission inquiries regarding

company policy and procedure and customer complaints.

. Reduced net charge off from $1,600,000.00 in 1996 to $617,000.00 in

2000.

. Successfully reduced meter reading cost 40% by outsourcing meter

reading responsibilities. Direct Supervisor for three employees.

Specialist, Office Operations, (Richmond, VA) 1996 - 1997

. Analyzed and recommended modifications for meter reading and

collection processes.

. Provided technical support to field and phone center personnel.

. Prepared reports defining the status of collection and meter reading

operations for area offices and state staff.

. Responsible for successfully rerouting meter reading routes statewide.

. Initiated Poss ID and credit scoring for security deposits.

Supervisor, Cash and Collections, (York, PA) 1994 - 1996

. Supervised 19 employees within the credit and collection department.

. Responded to Public Utility Commission complaints.

. Ensured that company policy and procedures were followed in the

collection process.

Supervisor, Accounts and Contact, (York, PA) 1987 - 1994

. Supervised 16 employees in the customer contact arena.

. Responded to Public Utility Commission complaints.

. Verified that company policy and procedures were followed.

. Reduced lost calls from 18% to 5%.

Local Auditor, (Pittsburgh, PA, Charleston WV) 1982 - 1987

. Performed audits throughout the CDC companies, Columbia Gulf, TCO and

Columbia of Canada.

. Verified that company policies and procedures were followed in office,

plant and service audits.

. Determined adequacy of company policies relative to governing bodies

such as State Corporation Commission, DOT, and EEOC.

. Verified company assets were properly reported.

Med Pac Corporation

Cost Accountant (Nitro W Va.)

1980 - 1982

. Established a standard cost accounting system for 200 products

produced at two plants.

. Provided cost used for negations of sales contracts.

. Provided efficiency and variance reports regarding plant operations

and inventory.

. Moved inventory records from card to computer.

. Coordinated physical inventories and reduced the number of inventories

from monthly to semi annually.

Education

( MARSHALL UNIVERSITY, HUNTINGTON, WEST VIRGINIA, BBA WITH A MAJOR IN

ACCOUNTING (

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