Sales Customer Service
Resume:
Janette Greenard
**** ****** **** **** # *** 303-***-****
Fayetteville, NC 28304 Email: *********@***.***
OBJECTIVE: Seeking a Administrative or Management position where my leadership, strategic planning and busines
development skills will be fully utilized.
Bilingual (English/Spanish) read and write fluently
SUMMARY OF QUALIFICATIONS: Senior Administrative and Marketing Professional with expertise in rev
generation, budgeting, strategic planning, implementation, customer service, management, marketing and tale
development. Proven ability to deliver lucrative results and improve competitive positioning. Background in
Marketing and Directory publishing. A versatile and skilled bi-lingual (Spanish and English) professional
16 years of sales experience.
SPECIAL SKILLS: Extensive use of software programs: technology (Microsoft Office, word processing,
spreadsheets, database Excel, Access, Outlook, Exchange, AIM, ACT. Internet Explorer, Dart, Arms, Admarc
Adseller, relationals, Xpance, Cognos, Solo, AFrontier, Samurai, Marchex, Flash ad engine, and Immediate).
Marketron (TV Software), Knowledge of Nielsen methodology, Scarborough, ComScore. Qualified typist at
wpm. Superior oral and written communication skills. Capable of layout and design work:
EMPLOYMENT EXPERIENCE:
Fayetteville Observer-Present
2009- Account Manager
Promoted and sold the products of the organization, through conventions, seminars, B2B, over the phone and
corporate meetings. Maintained healthy relationships with our existing clients and address their needs with th
highest proficiency.
I have demonstrable success in working with a wide array of advertisers, from local retail to major and nation
accounts. Most recently, I created and sold a multi-media program for Super Compare Supermarkets that nett
employer annual revenue in excess of $170,000. I also led sales for a magazine targeting military personnel
relocating to Moore County NC.
I have readily available commission tracking records as proof of my abilities to sell and achieve monthly and
quarterly goals.
AT&T Marketing Solutions (Yellowpages.com)
2008-2009 Marketing Manager
Demonstrated the value of YellowPages.com advertising to new and existing customers. Through face-to-face contact,
serviced existing clients and sold new programs. Increased existing advertising, and minimize decreases and cancellatio
Developed sales strategies prior to contacting designated markets, using a variety of visuals, including Internet layouts
other sales aids. Formulated client advertising recommendations, which are specifically designed to meet their needs an
objectives. Handled an aggressive schedule of daily sales contacts. Scheduled, organized, and prioritized work to meet
customer and company goals and deadlines.
Colorado Catering Company
2007- 2008 Director of Sales, Aurora, CO
Responsible for all aspects of the Food and Beverage operation. Developed and implemented marketing programs and
promotional campaigns, to generate special events, corporate catering, private socials, bar/bat mitzvah and wedding sal
Golf outings, luncheons, business meetings. Developed contracts for all functions. Managed all of the administrative an
operational aspects of preparing and serving of the catered events. Assured the efficient and timely submission of all .
Responsible for developing a new sales department which increased sales in the first 6 months by 25% percent.
Required operational, financial, budgetary and related reports created a new website to increase on line sales and brand
( letter of reference available from current owner )
Colorado Springs Gazette
Administrative Assistant to Sales Department
Customer Service assistant. Assisted in promotional activities such as trade shows, literature and brochures. Responsib
all aspects of general office work to include assisting the sales staff. Interacted with clients on a daily basis to ensure a
invoices were correct. Created databases to track specific products. Sold our entire portfolio of products to include on
advertising, web sites, links, banners, click through, pay per click & search engine marketing solutions.
1999-2003 Trilegiant (call center) Cheyenne, Wyoming
Bilingual Customer Service Representative
Developed scripting for new products and implemented new strategies to increase sales. Assisted in trouble shooting an
managed reporting to corporate offices. Educated customers on current and upcoming products. Trained new hires and
provided coaching on sales techniques. Investigated billing issues, managed unauthorized accounts and reported lost/s
credit cards. Assisted Spanish speaking clients with questions or concerns concerning Trilegiant services.
1997-1999 Dr. George Novak(Plastic Surgeon); Ft Walton Beach, FL
Medical Office Assistant
Assisted in day to day office management. Worked a multi-line telephone system, screen income calls, ensuring calls d
to appropriate individuals. Distribution of telephone messages. Assist incoming patients and outgoing patients. Some b
required, medical record filing and scheduled appointments. Submit daily and weekly reports of patients to Office Man
1993-1996 PRESTIGE/REVLON; Ft Walton Beach, FL.
Retail Sales Manager
Performed all aspects of managing a retail outlet store by promoting many fashion cosmetics and fragrances. Increased
volume by 40% annually. Developed ongoing customer relationships through in house mail outs using a customer add
database I created, enhancing future sales. Developed special seasonal sales to increase revenue. Merchandise Display
and Marketing, Inventory Control Incentive Structures, Performance Standards, Safety and Compliance, Team Leaders
Mentoring, Developed strong customer relations. Ensured employees provided highest standards of customer satisfactio
quality service at all times.
Additional experience available upon request.
EDUCATION&TRAINING:
Okaloosa Walton Community College-Business Management. based courses
Bay Area Technical School-Cosmetology License
Red Cross School-Instructor training in medical field, and foreign languages
University of Maryland- Business Administration/Business Management
Restaurant Management Courses at The Sandestin Beach and Golf Resort
SCI-Training Graduate (Sales Consultant International)
Tony Robbins-Unleash The Power Within Training Course, Denver, Colorado
Fayetteville Tech-Medical Based classes (present)
ADWARDS/DECORATIONS:
Revlon Top Manager Award, 1994
DIRONA Award Elephant Walk Restaurant 1998, 1999, 2000
Trilegiant Top Team Quality Assurance Award Recipient, 2002-2003
Outstanding member of the Destin, Florida Chamber of Commerce
Peak Service Award winner; (Given Quarterly to Gazette Reps who make their Goal or create Special Sections) I have
achieved both. The Gazette, 2003-2005
MEMBERSHIPS
Denver and Colorado Springs Hispanic Chamber of Commerce
Denver and Colorado Springs Chamber of Commerce
Denver and Colorado Springs Young Business Professionals
Denver and Colorado Springs Better Business Bureau
ANEW-Women’s Networking Association
Quest4 Events- Leads and Prospecting membership
AWRT-Women’s Radio and Television Networking
YMCA- Member
Linked- Community Network Groups for Sales Professionals, SEO’s.
Moore County Chamber of Commerce member
FTCC-Currently Enrolled in Medical based classes
LETTERS OF REFERRAL FROM PREVIOUS EMPLOYERS AND ASSOCIATES
Jamila Khalil, Sales Manager, Fayetteville Observer)
managed you
Janette would be a valuable addition to any sales team. Her positive attitude and no nonsense work ethic help her attai
sales numbers. Janette works hard to meet her sales goals. She is extremely ethical and she has learned to rise above
bickering that can at times mar a sales team. I recommend her work unequivocally.” April 19, 2010
Phone Number 818-***-****
Janet Gibson Uffinger
Magazines Editor/Marketing and Advertising Copywriter, Fayetteville Publishing Company (colleague)
worked directly with you
“Janette Greenard is a top-notch sales executive with all the qualities to help grow an organization. She makes contact
quickly and nurtures them -- always with an emphasis on outstanding service. The result is success for all those involve
While working side-by-side with Janette at the Fayetteville Observer, I also was very impressed by her preparation for s
presentations, her professionalism and knowledge of all media. She is a gem. It would be my honor and pleasure to
recommend her. Janet Gibson Uffinger Vice President of Marketing Strother Ventures II/ERA Strother Real Estate” Apr
2010
Phone Number 910-***-****
Diann Cataño
Call Center Supervisor, Triligiant
managed you
“Janette is a very hard working individual. She is a self starter and very motivated to doing her best. When she is unsur
seeks guidance. Janette is an outstanding team player and always obtained company standards. She is an employee t
always on time and ready to give the day her all, a very positive attitude and does not allow the negativity to embrace h
moves forward always.” April 25, 2010 **********@*****.***
Gary Pfister
Owner, YOBIZ Media Group (colleague)
worked directly with you
“I had the pleasure of working with Janette in 2008. During that time I was most impressed by her level of professionali
organizational skills, superior presentation and customer relations skills, and her ability to close. I would recommend Ja
and say that any company would be lucky to have a sales/marketing professional of her caliber working for them.” Apri
2010/ 847-***-****
To Whom it May Concern:
Janette Greenard worked for Colorado Catering Company as the Director of Sales from July 2, 2007 to February 12, 20
February 12, 2008 the Director of Sales position was eliminated due to economic trends and our financial position. Her
responsibilities have included: Overseeing all catering sales and management of the sales staff to ensure all clients ne
information, are completed correctly.
Ensure that the Catering Sales Managers maintain pricing standards in line with company expectations of cost containm
and profit goals. Assist the Catering Sales Managers in enhancing and maintaining client sales on an ongoing basis.
Generate new sales on a continuing basis, and develop and implement the marketing plan for all our corporate and priv
catering.
During her time here she has made a huge impact on the sales department. She implemented new policies and proce
and took a big part in redeveloping sales strategies.
Janette is highly respected by her co-workers for her efforts and willingness to take the company to the next level. She
instrumental in helping shed new light on sales and our future.
Sincerely,
Rebecca Deshotel
President
Colorado Catering Company
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