Manager Customer Service

PAUL H. DIXON, JR.

JOHNS CREEK, GA

TEL: 770-***-****

E-mail: abll85@r.postjobfree.com LinkedIn: http://www.linkedin.com/in/phdixonjr

EXECUTIVE SUMMARY

Results-oriented Senior Logistics Professional with history of progressively increasing responsibility.

Extensive expertise in transportation, warehousing, procurement, claims and customer service. Proven

track record in achieving cost savings by utilizing knowledge and experience to enhance bottom line

results.

International Transportation Management

Bulk, Breakbulk, Project, Containers

Procurement and Contract Negotiations

Intermodal Expertise

ERP, TMS and WMS Experience

Claims and Loss Prevention

Budget Development and Control

Customer and Vendor Relations

Performance Metrics

Key Accomplishments:

As integral member of corporate start-up team, expanded company revenue to over $100 million.

Purchasing responsibility in excess of $12 million annually for fleet fuel requirements, leveraged market

knowledge to achieve estimated $1 million in annual savings.

Supervised preparation of ocean-going vessels for loading food grade products, minimizing turnaround

time, resulting in savings of approximately $1 million per year.

Improved operations productivity, resulting in annual savings of approximately $500,000.

Created and maintained a metrics database to monitor gross and net productivity.

PROFESSIONAL EXPERIENCE

GEARBULK, INC. – (2008 – 2010)

Logistics Manager – Managed logistics operations in U.S. and Canada for major international carrier,

supervised transportation, handling and storage of forest products and non-ferrous metals. Primary

trade lanes between North and South America.

Improved operations productivity, resulting in annual savings in the amount of $500,000.

Hired union and non-union personnel to perform logistics operations.

Implemented handling techniques to provide damage free results, thereby minimizing claims.

Directly interacted with government officials to ensure compliance with existing regulations.

OLDENDORFF CARRIERS – (2006 – 2008)

Operations Manager – Managed logistics operations in U.S. and Latin America for a major

international carrier, specializing in transportation, handling and storage of steel, bulk and project cargo

(including wind turbine project from Asia to U.S. for GE)

Implemented changes in various terminals and facilities in order to optimize operations, leading

to increased production and reduction in costs.

Created and maintained a metrics database to monitor gross and net productivity.

Supervised preparation of ocean-going vessels for loading food grade products, minimizing

turnaround time, resulting in savings of approximately $1 million per year.

INDOTRANS/SWIRE SHIPPING – (2003 - 2006)

Logistics Manager - Managed international logistics in U.S. and Canada for a major international

carrier, specializing in transportation, handling and storage of bulk, breakbulk, containerized and project

cargo. Major carrier of raw materials for production of Goodyear and Michelin tires.

Responsible for negotiating contracts, rates and agreements with various logistics vendors and

labor providers; including trucking companies, railroads, port authorities, warehouses and

stevedores.

Evaluated new and existing facilities in India, Singapore and Indonesia in order to improve

operations.

GE POWER SYSTEMS (2002-2003)

Logistics Contractor: As member of GE Power logistics team, reduced and eliminated a severe

backlog of export shipments.

Responsible for shipping steam and gas turbine parts to domestic and international customers,

utilizing Oracle ERP System.

LOGISTICS CONSULTANT - (2000 - 2002)

Logistics Consultant - researched, developed and prepared contract proposals, business strategies and

implementation plans for logistics projects in the food, automotive and forest products industries.

SAGA FOREST CARRIERS - (1992 - 2000)

Operations/Logistics Manager - corporate and regional responsibility for domestic and global

transportation, handling and storage of goods and materials. Specializing in forest and steel products,

with trade lanes between North America, Asia, Latin America and Europe.

As integral member of corporate start-up team, expanded company revenue to over $100 million.

Increased productivity and efficiency which resulted in substantial cost savings to the company,

exceeding 5% of annual operating costs.

Purchasing responsibility in excess of $12 million annually for fleet fuel requirements, leveraged

market knowledge to achieve estimated $1 million in annual savings.

Responsible for negotiation of contracts, rates and agreements with various logistics vendors and

labor providers; including trucking companies, railroads, warehouses, port authorities and

stevedores.

Created and managed a new inland distribution network to deliver goods door-to-door from

Europe to the U.S. thereby servicing a new customer base. Led a cross-functional inland delivery

optimization team resulting in cost savings of $500,000 annually.

Worked hand-in-hand with customers for purposes of JIT delivery, project planning, negotiating

contracts, rate proposals, product handling, productivity and loss prevention.

Developed operations department budgets and project cost estimates. Authorized payment of all

logistics invoices.

Supervised preparation of commercial and regulatory documentation required for domestic and

international transportation of goods, ensured compliance with all pertinent laws and regulations.

Resolved routine and major claims. Implemented and monitored loss prevention programs

resulting in reduction of claims, with annual savings of $1 million per year.

NAVIOS CORPORATION - (1984 -1992)

Regional Manager – managed logistics operations for a major shipping company in U.S. specializing

transportation, handling and storage of goods, specializing in bulk commodities.

Included two year assignment based in an operating steel mill, managed inbound supply chain of

raw materials and outbound shipments of finished products (steel coils, etc.)

EDUCATION

UNDERGRADUATE STUDIES

B.A. International Relations/Business, The University of Alabama

GRADUATE STUDIES

International Business, Florida International University

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