Customer Service Manager
Resume:
Monica Garnica
East Palo Alto, CA
abll7a@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Office Manager, Alliance Environmental Group
November 2007-January 2009
. Administration Assistant: schedule appointments and manage calendar,
answering phones and respond to clients, send and receive inter-office
memos, communicate directly with all staff members, organize and order
office supplies, and perform all duties assigned by sales manager.
. Database Manager: manage Timberline customer database, accounts
payable, customer billing, and employee payroll; manage and supervise
ACT client communication database, post all job status reports, and
respond to client concerns and complaints.
. Job Supervisor: Schedule all client appointments for sales
representatives and estimators, provide initial consults to clients,
and maintain work log for all company jobs.
. OSHA manager: post and maintain all relevant OSHA paper work
including communication with all OSHA regulations and directives.
Senior Customer Service Representative, Labor Ready
June 1998- November 2007
. Supervisory Duties: opened, managed, and maintained temporary
satellite personnel office, managed all service calls: dispatched 60
contractors to jobs daily, resolved daily client issues regarding
service standards and quality, managed client portfolios, oversaw and
ensured achievement of sales goals, profit margins and market shares.
. Ordering/Accounts Payable: administered and processed all customer
orders, investigated purchase order and invoice discrepancies,
resolved accounting issues with corporate office on behalf of clients,
fulfilled internet orders and dispatched appropriate personnel,
assisted in the collections of payments using accounts receivable
guidelines
Office Assistant, Dr Zatarain M.D. March 1994-
December 1997
. Customer Service Provider: Records, ensured compliance with
California laws and regulations regarding reports and filling.
Schedule patient appointments and routine follow ups, fielded all
incoming
calls, filed insurance claims with multiple companies and maintained a
customer service data base
Certifications
. Notational Certified Medical Insurance & Coding Specialist-2009, Adult
& Child BLS (CPR & AED) Certification, American Heart Association-
2009, HIPPA Certificate-2009
Billing/Coding
. MEDISOFT Billing Software, version 14,HIPPA Regulations Compliant,ICD
9/CPT Coding Insurance Verification Knowledge, Patient Services
Representative, accounts receivable guidelines
Administration Skills
. Front Office Reception -Computer Appointment Scheduling-Computer
Appointment Scheduling
. Medical Records Management and Medical Correspondence -Insurance
Follow-up and Collections
. Electronic scanning and Filing- Computer Keyboard typing 55 wpm
Education
. Institute for Business and Technology- Santa Clara, CA
02/200*-**-****
. Diploma-Medical Biller/Coder/Office Specialist
Related Skills
. Computer Skills: proficient with XP Professional, MS Word, MS Outlook,
Internet Applications, and QuickBooks.
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