Customer Service Sales

Aimee Lu Kaing

*** ***** *** ******, **** I

Alhambra, CA 91801

Mobile: 626-***-****

Home: 626-***-****

Email: *********@*****.***

Summary of Qualifications

. Highly self-motivated and proactive in taking added

responsibilities.

. Superior work ethics. Accustomed to working long hours in pursuit of

company goals.

. Organized and efficient. Skilled at managing multiple tasks with

competing priorities.

. Excellent interpersonal skills, as well as organizational,

analytical and problem solving skills.

. Strong background in bookkeeping includes accounts payable, accounts

receivable, reporting and spreadsheet management.

. Well-developed communication skills demonstrated through extensive

customer service, preparing reports and paperwork, and positive

interaction with individuals at all levels.

. Consistently noted by supervisors for outstanding job performance,

reliability, efficiency, accuracy, speed, and timely completion of all

assignments.

. Proficient in Microsoft Office, Fidelio and Opera System.

. Bilingual in English and Tagalog

Professional ExperienceS

Landco Pacific Corporation - Cebu, Philippines July 2007 - Oct

http://www.landco.ph/ 2009

Accountant / Property Consultant

Track and manage expenditures. Track payments and schedule future

payments. Verify accuracy of every expense before entering payment

stream. Maintain logs of payment schedules. Handle accounts

receivable and billing services, as needed. Process month-end closings

and monthly reports. Regularly take on added responsibilities

involving spreadsheet management and other duties. Managed Accounts

Receivable, provided training to ensure consistent quality, and

addressed employee concerns. Assist prospective buyers in selecting,

visiting, inspecting and making offers of purchase on the real estate

property. Advise clients on market conditions, prices, term payments,

legal requirements and related matters. Draw up sales agreements for

approval of purchaser.

Mar 2005 - July

Waterfront Hotel & Casino - Cebu, Philippines 2007

http://www.waterfronthotels.com.ph/

Conventions & Events Supervisor

Handle guest inquiries, establish contact with clients, process sales

leads, offer, sell and promote the services, facilities, promos and

packages of the Hotel. Coordinate, prepare reports and records,

facilitate processing of proposals and contracts, clarify details and

negotiate inclusions, arrangements, and pricing necessary to close

sales deals. Check and monitor on-going events and functions, provide

assistance to clients and department representatives and take

appropriate actions to resolve group billing discrepancies. Plan, check

status and schedule manpower and supplies necessary for smooth

operational flow. Supervise, delegate and monitor tasks as well as

assist in defining and setting performance standards and provide inputs

for evaluation of performance of staff. Properly handle and take

appropriate and prompt actions on guest requests and complaints.

Cebu City Marriott Hotel - Cebu, Philippines Oct 2004 - Feb

http://www.marriott.com 2005

Accounting Clerk

Verify expense reports, perform data entry, matching invoices to

purchase orders or vouchers as well as assisting with the processing of

accounts payable and account receivable. Prepare bank deposits by

compiling data from cashiers, verifying and balancing receipts, and

sending cash, checks or other forms of payment to suppliers. Prepare

purchase orders and expense reports. Reconcile and report

discrepancies found in records.

Education Background

Humber College - Toronto, Canada http://www.humber.ca/ Sept 2002 -

Apr 2004

Diploma in Hospitality Management

June 1998 -

University of San Carlos - Cebu, Philippines Mar 2002

http://www.usc.edu.ph/

Degree in Bachelor of Science in Accountancy

TRAININGS AND SEMINARS

. Problem Solving and Decision Making Seminar

. Gracious Customer Care Workshop

. Effective Business Writing Skills

. Understanding Cross-Cultural Differences

. Basic Security and Safety Training

. Professional Selling Skills

. Service Excellence Workshop

REFERENCE

Available upon request

Contact this candidate