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Customer Service Real Estate

Location:
Jacksonville, FL, 32210
Posted:
August 31, 2010

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Resume:

Edith Davis

**** ** **** ******

Jacksonville, FL 32210

Home Phone 904-***-****

Cell 904-***-****

abll1s@r.postjobfree.com

Qualifications:

• Intermediate to advanced Excel, Word, PowerPoint, Access and Outlook Skills

• Typing – 53 WPM

• Masters Degree in Accounting and Financial Management

• Understanding of Generally Accepted Accounting Principles

• Strong Analysis Skills

• Adjunct Teaching Experience

• Customer Service Experience

• Excellent Interpersonal Skills

• 3+ Years Experience with Office Programs

Education:

Keller Graduate School of Management @ Devry University – MBA Accounting and Financial Management –

12/2006

Keller Graduate School of Management - Additional courses taken in 2007 for CPA Eligibility - CPA Eligible as

of 12/2007

Davis College of Business @ Jacksonville University – Completed the Executive MBA Program (12/2004)

Jones College – Completed a Bachelor Degree in Computer Science (04/2003)

Work History:

03/2010 to Present

Operations Specialist II – CitiCards

Credit Analysis

Loss Prevention

Customer Service

Account Maintenance utilizing RUMBA and Saw Grass systems

Utilize PowerPoint to create team contest flyers

09/2009 to 02/2010

Seasonal Franchise Representative - Randstad

Tax Research

Customer Service

Assist Franchises with Tax Related and Software Questions

Assist franchisees with Software Installation

Perform administrative tasks as needed

05/2009 to 09/2009

Collector II – CitiCards - Part-time

Collections

Sales

Account Maintenance

01/05/2009 to 08/2009 (Part-time mornings)

Business Instructor – Jones College

Instructor for Accounting I

Perform administrative and planning duties as required for course instruction

Utilize various instructional techniques to ensure learning

Edith Davis resume continued

12/2008 – 03/15/09

H&R Block – (Seasonal) Tax Preparer - Enrolled Agent

Customer Service

Marketing and cross selling

Income Tax Preparation

05/23/08 to 04/16/09 - Contract

Business Instructor-North Florida Institute

Instructor for Accounting I, Accounting II QuickBooks, & Financial Accounting

Perform administrative and planning duties as required for course instruction

Utilize various instructional techniques to ensure learning

04/2008 to 05/18/08

Pearson Education - Peak-Time Scorer – (Temporary Project)

Score K-12 Essay writings in alignment with established guide lines

11/2007 to 04/2008

H&R Block – Part –time (Seasonal) Tax Preparer

Tax Specialist II

Customer Service

Marketing and Income Tax Preparation

06/2007 to 12/2007

Real Estate Agent – Watson Realty Corp

Sales

Loan Closings

Real Estate Contracts

06/2006 to 02/2007

Accountemps – Staff Accountant

Journal entries for payroll and miscellaneous fees

Research Loan Accounts

Create Excel Spreadsheets

Account Reconciliation

Closing Entries

04/2002 to 04/2004

Bank of America - Marketing Product Mgr I

Create spreadsheets and graphs via Excel

Trend Analysis

Create reports utilizing Access and Excel

Miscellaneous Projects

Obtain data via SQL simple Queries

09/2001 to 05/2002

Bank of America - Operations Team Lead

Supervise a team of four operations analysts

Creation of reports via Excel, SQL and Word

Facilitate Team Meetings

Train and update employees on new procedures

SQL Queries



Contact this candidate