Customer Service Engineer
Resume:
Benjamin G. Lee
Haughton, Louisiana, 71037
******@*********.***
EDUCATION
Northwestern State University, Natchitoches, Louisiana
Bachelor of Science, Industrial Technology
Emphasis in Management
PROFESSIONAL EXPERIENCE
ANYTIME FITNESS, Lake Charles, LA and Moss Bluff, LA
Co-owner
12/08-Present
. Anytime Fitness is the world's largest 24 hour, co-ed fitness
franchise
. Primary responsibility is to sell fitness membership to the general
public and corporate partners
. Oversee 7 employees, handle customer service issues, and maintain all
fitness equipment
LOUISIANA WATERSPORTS, Shreveport, LA
Co-owner
04/06-02/09
. Louisiana Watersports sold and serviced Malibu, Moomba, and Supra
inboard ski boats
. Responsibilities included managing the parts and service department
and assisting with new and used watercraft sales
. Indmar Marine Engine Certified Service Technician (2007)
. Malibu Boats Sales and Service School (2006,2007,2008)
. Skier's Choice (Moomba and Supra) Sales and Service School (2007,
2008)
CALUMET LUBRICANTS, Cotton Valley, LA
Maintenance Engineer
02/04 -03/06
. Calumet Lubricants is an oil refinery specializing in solvents
. Responsible for plant maintenance department (1.2m annual budget),
capital projects, repair and installation of plant machinery and
equipment, and supervising employees
. Maintaining an updated preventive and predictive maintenance program
. Evaluate plant process and instrumentation diagrams for new construction
and existing changes
ELECTROLUX HOME PRODUCTS, DeQueen, AR
Quality Engineer
07/00 - 02/04
. EHP Manufactured 2-cycle gasoline chainsaws
. Responsible for supplier quality, manufacturing support, receiving
inspection, performance auditing, maintaining calibration records, and
supervising employees
. Assisted in the implementation and conversion to ISO 9000:2000 from ISO
9000:1994
. Maintain contact with suppliers regarding PPM levels, corrective action
requests, and continuous improvement projects
. Responsible for creating/revising operating procedures and work
instructions to reflect assembly processes
. Evaluate blueprint revisions to update receiving inspection records and
control plans
SILGAN CONTAINERS MANUFACTURING CORP., Mt. Vernon, MO
Supervisor
08/99 - 07/00
. Silgan manufactures 3-piece containers for the food and beverage
industry
. Served as Quality Control and Production Supervisor
AFFILIATIONS
American Society for Quality (ASQ)
2000 - 2004
SPECIALIZED COURSES/TRAINING
Statistical Process Control
Lean Manufacturing
Occupational Supervision
Supplier Auditing
Technical Writing for Engineers Crane
Operator
ISO 9000:2000
Confined Space Safety Training Flowserve -
Pump Specialist 1
LSU, Texas A&M Industrial Fire School OSHA
Hazwoper Flowserve - Seal
Specialist 1
Reciprocating Compressor Fundamentals Troubleshooting
Electrical Circuits Fork Lift Operator
COMPUTER SKILLS
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft
Project, Microsoft Access, and DataStream MP2
References Available Upon Request
Contact this candidate