Customer Service Administrative Assistant

Ana V. Segura

**** ****** ******, *********, ** *2503

Home 951-***-****, Email abll05@r.postjobfree.com

Office Administration/ Coordinator/ Customer Service/ Reception

Assistant

Professional Summary

Extensive experience working in the general public, educational, and office

settings. Over four years'

experience in customer service and office administration field; working

with business documents and interacting with customers. Threw my education

received training in Quick Books, business Communication, Accounting

Principles, Business Basics, Office Administration, Marketing, Business

Calculations, and Human Resources.

Experience

Administrative Assistant, The Hilton, San Bernardino, CA

3/2010 - 4/2010

( Externship)

. Assisted Human Resource Director as well as Engineering department

with diversified clerical support in areas of document proofreading,

duplication, data entry, filing, reports and web research.

. Answered phones and operated all office equipment.

Customer Service Rep., Farmers Insurance, Riverside, CA

6/2004 - 10/2008

. Answered incoming phone calls from customers and assisted in answering

questions regarding their accounts. Screen calls, respond to routine

questions and receive visitors as well as walk in customers.

. Maintain accurate and up-to-date files and record systems.

. Maintain confidential records and policies.

. Respond to routine correspondence and draft responses for review and

signature.

. Supported agents with the cross-sell of products and basic marketing

functions.

Preschool Teacher/ Teacher Assistant

Gateway Preschool and Kindergarten, Chino, CA 10/2003 - 06/2004

Magnolia Child Development Center, Corona, CA 11/2002 - 10/2003

. Taught students by implementing school curriculum and creating a

weekly lesson plan.

. Motivated students using interactive learning techniques for

individualized and small group instruction.

. Assessed students' academic progress turned in student reports and set

parent teacher meetings.

Education

United Educational Institute College, San Bernardino, CA

07/2009 - 04/2010

. Business Office Administration Certificate

Riverside Community College, Riverside, CA 09/2000 - 06/2007

. Associates Degree ( Humanities and Social Sciences)

La Sierra High School, Riverside, CA 09/1996 - 06/2000

. Diploma

Skills

Bilingual- English/ Spanish Typing Speed 50wpm

Computer Skills- proficient MS Office Internet Savvy

Volunteer

Student Mentor, United Educational Institute 07/2009 -04/2010

. Received Student Mentor Award/ Ambassador Award

Contact this candidate