Ana V. Segura
**** ****** ******, *********, ** *2503
Home 951-***-****, Email abll05@r.postjobfree.com
Office Administration/ Coordinator/ Customer Service/ Reception
Assistant
Professional Summary
Extensive experience working in the general public, educational, and office
settings. Over four years'
experience in customer service and office administration field; working
with business documents and interacting with customers. Threw my education
received training in Quick Books, business Communication, Accounting
Principles, Business Basics, Office Administration, Marketing, Business
Calculations, and Human Resources.
Experience
Administrative Assistant, The Hilton, San Bernardino, CA
3/2010 - 4/2010
( Externship)
. Assisted Human Resource Director as well as Engineering department
with diversified clerical support in areas of document proofreading,
duplication, data entry, filing, reports and web research.
. Answered phones and operated all office equipment.
Customer Service Rep., Farmers Insurance, Riverside, CA
6/2004 - 10/2008
. Answered incoming phone calls from customers and assisted in answering
questions regarding their accounts. Screen calls, respond to routine
questions and receive visitors as well as walk in customers.
. Maintain accurate and up-to-date files and record systems.
. Maintain confidential records and policies.
. Respond to routine correspondence and draft responses for review and
signature.
. Supported agents with the cross-sell of products and basic marketing
functions.
Preschool Teacher/ Teacher Assistant
Gateway Preschool and Kindergarten, Chino, CA 10/2003 - 06/2004
Magnolia Child Development Center, Corona, CA 11/2002 - 10/2003
. Taught students by implementing school curriculum and creating a
weekly lesson plan.
. Motivated students using interactive learning techniques for
individualized and small group instruction.
. Assessed students' academic progress turned in student reports and set
parent teacher meetings.
Education
United Educational Institute College, San Bernardino, CA
07/2009 - 04/2010
. Business Office Administration Certificate
Riverside Community College, Riverside, CA 09/2000 - 06/2007
. Associates Degree ( Humanities and Social Sciences)
La Sierra High School, Riverside, CA 09/1996 - 06/2000
. Diploma
Skills
Bilingual- English/ Spanish Typing Speed 50wpm
Computer Skills- proficient MS Office Internet Savvy
Volunteer
Student Mentor, United Educational Institute 07/2009 -04/2010
. Received Student Mentor Award/ Ambassador Award