Manager Customer Service
Resume:
Desiree Blais
Roswell, GA ****6
*****************@*****.***
SUMMARY:
Extensive experience working with senior level management. Excellent
interpersonal, oral and written communication skills. Confidentiality a
strong asset, as is ability to learn quickly and manage multiple
priorities. Responsible work ethic and team player. Also extremely detail
oriented, which makes me excellent for special projects.
EXPERIENCE: Accounts Manager Project Secretary
Terminal Support
Helpdesk
Office Manager
Front / Back Office
Administrative Asst.
Receptionist
Education Manager
Bookkeeping
Store Manager
Collections
Inventory Control
Payroll
Computer
Experience: Windows XP, 2000, 98, 95 Windows Office
Programs
Excel
Access
Outlook / Outlook Express Power
Point
Word/ Works
General office equipment
ISO Work
Experience:
Terminal Downloads and setups, including trouble shooting merchant problems
with equipment or setups: Hypercom, Verifone, Nurit, Tranz, and other
miscellaneous terminals, VAR sheet setups, Virtual Terminal and Recurring
billing setups.
Equipment Setups: Terminals, Pinpads, Check Readers, Giftcards, Petro.
Installation and training with merchants directly for terminals, gateways,
IP setups.
3rd Party setups: Authorize. Net, SkipJack, Crosscheck, Valutec Gift
Cards, American Express, Northern Leasing, Advance Me, Tsys, Vital,
Global, United Check Services and ACH services.
Processing Banks I have dealt with: RBS WorldPay, Bank Of America, Chase
Paymentech, Transfirst, Teledraft, Element, Sage, ComData.
Office Work
Experience:
Applications for processing banks or additional services for merchants.
Trouble shooting and researching missing batches or transactions for
merchants. Helping resolve any terminal issues and helping merchant to get
batched out or obtaining detail report for batch to be keyed in as offline
transactions. Additional Helpdesk assistance for the merchant. Or directing
the merchant to the correct 3rd party to resolve existing issues that are
on the front side of their setup. Helping the merchants to understand the
relationships between the merchant, ISO, Processing Bank and 3rd party
company.
General
Office
Experience:
Administrative duties in various capacities. Customer service,
receptionist, inventory control, office supply replenishment. Bookkeeping/
Payroll, sales, retail and whole sale experience. Front and Back office
experience, secretary, data entry, researcher, appointment setter, filing.
Supervisor over employees assigned to me. Implementation of automated
technology for the office and staff. Promoting education to my department
and encouragement to staff for new ideas and suggestions that would make
time management and policy and procedures practical for the business and
its' workers.
2007 - 2009 Netcom PaySystem ISO
Accounts Manager / Installer / Application
processor
980 Canton St. Ste D
Roswell, GA 30075
2004 - 2007 Advanced Payment Solutions ISO
Office Manager / Installer
1419 W. Waters Ave. Ste 107b
Tampa, FL 33604
2001- 2004 Beauty Alliance Inc.
Administrative Assistant / Education Manager /
Store Manager
7401 114th Ave.
Largo, FL
1999 - 2001 Desirable Images Inc.
Esthetician / Self Employed
5740 Missouri Ave.
New Port Richey, FL 34653
1996 - 1999 Operation Med-Care
Administrator
2511 N. Grady Ave.
Tampa, FL 33606
1993 - 1996 USF Department of Surgery
Medical Billing / Receptionist
#4 Columbia Ave.
Tampa, FL 33606
1984 - 1986 American Embassy Athens - ATO
Assistant to the Finance Director
APO, NY, NY 09253
1976 - 1984 American Red Cross Youth Program
Receptionist / Secretary / Youth Volunteer
217 Howard Ave.
Tampa, FL 33607
Professional
References: Dana Sills 678-***-****
VP of MSP at RBS
Mary Branca 678-***-****
Relationship Manager at RBS
Mike Plummer 770-***-****
President of Netcom
Personal
References: Tammy Green 727-***-****
Vicki Nanlohy 678-***-****
Christine Gassman 813-***-****
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