Customer Service Manager
Resume:
Michelle D. Brooks
Nesbit, MS * 901-***-**** cell * *******@*****.***
Objective: Seeking a challenging and rewarding position within a structured company with opportunities
for advancement.
Experience:
Dollar General May, 2009 – Present Assistant Manager
Supervise an excellent team of cashiers and stockers
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Provide outstanding customer service
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Manage receiving, stocking and vendors to produce great sales
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Ensure all company assets are prepared and completed by strict policy guidelines
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Manage employee scheduling in order to maintain payroll budget
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KDXPress May, 2008 – March, 2009 Freight Broker
Managed load and delivery of each shipment in a timely manner
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Documented and quoted rates and mileage
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Maintained excellent customer service skills
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Excelled in sales by cold calls
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Southaven Press November, 2003 – January, 2008 Office Manager
Developed marketing strategies through print advertising
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Managed accounts receivable and accounts payable
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Supervised a team of sales representatives and office staff
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Created presentations for the customers’ advertising campaign
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Resolved complex issues with the objective of meeting multiple deadlines
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Wal-Mart June, 1999 – October, 2003 Department Manager
Ensured and promoted customer satisfaction
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Set POGs and Modular’s in a timely manner
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Managed merchandise within my department
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Philosophy:
I believe that employees in all segments of the workforce should exemplify punctuality and respect.
Supervisors should show employees good behavior and management skills and then expect their
work force to follow.
Education:
Southaven High School 1990-1994
References and Letters of Recommendation are available upon request
Contact this candidate