Customer Service Sales
Resume:
Kevin z. gonzales
*** **** *********, **********, ** 79556
512-***-**** ( ( *******@*****.***
"Integrating High Technical Aptitude with Excellent Leadership Skills
to Enhance Operational Efficiency"
A quality-focused, high professional Certified Construction Environmental
Health and Safety Specialist efficient in providing excellent leadership
and team management and with strong experience in inventory management.
Adept with Quality Assurance and Control within the Wind Energy Industry.
Eager to employ excellent technical skills, communication and
interpersonal skills and effective leadership to contribute to
organizational goals and objectives.
CORE STRENGTHS
. High Technical Aptitude, Skills & Knowledge
. Quality Assurance and Quality Control
. Environmental Health and Safety Compliance
. Management, Organization and Leadership
. Systems and Efficiency Improvement
. Inventory and Materials Management
. Customer Service and Client Relations
. Communication and Interpersonal Skills
Computer Skills: Proficient with Microsoft Office XP Applications- Excel,
Word, PowerPoint
PROFESSIONAL EXPERIENCE
Kraft Foods
Sales Representative/Merchandiser June 2009-Present
. Establish and maintain rapport with key store individuals.
. Enhance customer relations by determining appropriate solutions to
business problems, and providing an overall high level of customer
service.
. Build displays and maintain retailer's departments and displays in a
fully stocked and rotated condition.
. Be the primary Kraft contact for each store as assigned.
. Resolve space issues to the benefit of the retailer and the category.
. Resets-If assigned to this responsibility, accurately reset category
to the established plan-o-gram.
Granite Services Int./GE Wind Energy, VARIOUS Locations
Receiving Manager/Logistics and Materials Manager/Technical Advisor January
2007 to February-2009
. Entrusted with ensuring that the mechanical contractor assembled GE
wind turbines are in compliance with the GE Installation manual.
. As Receiving Manager, inspects all parts of turbines and determines
actions that need to be taken if there are any damages or problems.
Also perform repair and refurbish all parts of wind turbines as
needed.
. Conduct inventory and forecasts inventory needs for the project and
proactively and ensures necessary parts are available for maintenance
and repairs.
. Works with Experience with Oracle Time and Expense Reports.
. Supervise a group of Receiving Inspectors (typically 3-6 employees) to
ensure all necessary documentation is recorded in compliance with
General Electric procedures
. Receives inspections
. Ensures quality of pre-construction activities
. Works with subcontractors to ensure their quality plans meet
expectations
. Packages, transports, and distributes all materials during the
construction phase of wind projects.
. Procuring materials on site while coordinating with the logistics
routing center.
. Maintain appropriate records and reports such as Bill of Ladings, GE
Workflows, and PAC cases.
. Update Electronic Site Reporting daily to keep track of turbine
components received.
Other Employment Experience:
TruGreen Chemlawn, Abilene, TX
Senior Account Representative/Production Technician. January 2006 to
October 2006
. Performed Lawn Estimates for residential and commercial
properties utilizing advanced knowledge in horticulture and
agronomics. Also handled account management.
. Received "True Service Award" for excellent customer service.
Rent-A-Center, Austin, TX
Account Manager. October 2005 to January 2006
. Responsible for collections of accounts receivable and handling
of rental agreements.
. Also provided technical support through electronic
installations.
Foley's Department Store, Austin, TX
Sales Associate. April 2005 to October 2005
. Provided Excellent Customer Service and high Sales.
. Received "Selling Star Award" for Highest Department Sales.
Dillard's Department Store, San Angelo, TX
Sales Associate. March 2002 - February 2005
. Worked closely with sales team performing sales and handling
organization of stock sales floor.
Page 2, Kevin Gonzales
PROFESSIONAL EXPERIENCE
Other Employment Experience:
Davidson's IGA Grocery Store, Sweetwater, TX
Cashier. March 2001 to March 2002
Lamar Auto Sales, Sweetwater, TX
General Office Work. February 2000 to March 2001
EDUCATION
Howard College, San Angelo, TX
Business Management /Computer Information Technology. Aug. 2002 to Aug.
2004
Arizona State University
Pursuing Bachelors degree in Organizational Management
Training and Certification:
* National Association of Safety Professionals
Environmental Health and Safety Specialist Certification. January
2008
* OSHA Course in Construction Safety and Health. March.2007
References:
Guil Sanchez
Service Manager
Kurt Ksiazek
Lead Technical Advisor
Derrick Henderson
Sales Manager
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