Customer Service Representative
Resume:
M ARY EL IZABETH ANN BENNETT
Lexington, KY 40502
ablkug@r.postjobfree.com
OBJECTIVE:
I am a very hard working person that has plenty of computer knowledge. My goal is to aim
for a 150% at everything I do and to be the best in my work place.
EDUCATION:
Ashford University Online
400 North Bluff Blvd.
Clinton, Iowa 52732
800-***-**** ext: 4441
Early Childhood Education BA
Spring 2013
Laurel County Adult Learning Center
90 Bennett Circle
London, KY 40741
Jan. 18, 2000
GED
North Laurel High School
1300 E. Daniel Boone Parkway
London, KY 40741
1994-1999
General Education
WORK H ISTORY:
Office Team Staffing
2343 Alexandria Drive, Ste 310
Lexington, KY 40504
ablkug@r.postjobfree.com
Temporary staff
06/08/2010 – 08/02/10
Customer Service Record Filer
I worked temporary with Kentucky Underground Storage, which is a business that stores
f iles for companies like hospitals. My job included putting files in alphabetical order and
l abeling them for storage with tags and checking the boxes in with the assigned number. I
a lso packed and labeled the files and loaded them to be t ransported to the storage site.
Industrial Park
London, KY 40741
Patty Smith
Customer Service Representative/ In terviewer
02/16/10 - Present
I answered incoming and outbound calls. Provided great customer service by giving scripted
i nformation, and using soft skills to comfort the respondent.
IGA/E.C. Porters
East 4th St.
London, KY 40741
Joel Yaden
Cashier
11/26/09 - 02/09/10
I collected and tendered money, scanned and bagged i tems. Provided customer service and
cleaned work area.
NESCO Resources Inc.
1750 W. Hwy 192
Suite 5
London, KY 40741
Helen K ing
Temporary Staff
04/17/2009 - 10/22/09
At this job I work at various job sites that need temporary workers. I have been placed for
temporary positions at H.T. Warehouse as a box assembler / t ruck loader. My duties include
assembling boxes and stacking them in to t rucks. I have also been place for a job at TCO as
a packer on an assembly line. My duties include packing headlight bulbs in a box and
s tacking them on the crate.
Vangent Inc.
14892 N. US H ighway 25 E.
Suite 4
Corbin, KY 40701
M ichael Riedman
Customer Service Representative Tier I
09/02/2008 - 03/06/2009
I answered incoming calls at a call center for Medicare. I gave general information about
Medicare to the caller. I was also able to give personal information to the caller about their
personal account such as medical bills and coverage. I also assisted in helping the caller
change their medical plans if they chose to.
T he Job Shop Inc.
1364 S. Laurel Rd.
London, KY 40741
Temporary Staff
05/09/2008 - 08/22/2008
I worked temporary for McKesson as a Batcher/Researcher. I batched medical bills and filed
t hem. I also researched medical records, pulled medical files and copied various information
about billing for the company. I also sent out EOB's and printed EOB's to be sent out.
Wal-Mar t
1851 W. Hwy. 192
London, KY 40741
Cashier
06/2007-07/2007
I was a cashier. I scanned and bagged i tems for customers, along with cleaning the lanes.
Subway
416 Don's Drive
London, KY 40741
Sandwich Maker
06/2007-07/2007
I prepared sandwiches for customers, handled money, cleaned work/prep/dining area, and
p repared food for incoming shifts. I also opened and closed the store by frequently by
myself.
Sonic Drive-In
1705 N. Main Street
London, KY 40741
Car Hop/Fountain Worker
06/2007-07/2007
I prepared drinks and frozen deserts, while having to keep my work area clean and stocked.
I a lso delivered food to customers vehicles and collected money for their purchases.
Daniel Boone Community Action Agency
188 Dog Patch Trading Center
London, Ky 40741
Secretary/Housing and L i-Heap Counselor
10/2001-03/2002 (Housing Counselor/Secretary)
10/2000-02/2001 (Li-Heap Counselor/Secretary)
11/1999-03/2000 (Secretary)
I answered multi-lined phones, greeted clients, gave information and took messages. I had
to fax, copy, and file clients information. I also did their applications for housing and L i-
Heap.
SKIL LS:
I can type 40-50 wpm.
I have knowledge of use of many office machinery such as copier, fax, computer, and mutli-
line phones.
I am apt at following directions to the most minor detail.
REFERENCES:
Patty Smith
Industrial Park Blvd.
London, KY 40741
Years Known: 2 years
Nettie Leger
188 Dog Patch Trading Center
London, KY 40741
Years Known: 10 Years
Heather Newby
933 Haley Ridge Rd.
London, KY 40741
Years Known: 20+ Years
Tina Asher
109 Mor r is Rd.
Manchester, KY 40962
Years Known: 4 Years
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