Manager Customer Service

Shannon Marie Tyler

Current Address Home Address

**** ********* ** #*** **** Columbine St.

#302

#302

Denver, CO 80206 ***-**-****

Denver, CO 80206

Day : 540-***-**** ablktq@r.postjobfree.com

Even: 540-***-****

OBJECTIVE To gain a challenging administrative position utilizing my

communication, organizational, and multi-tasking skills within a

dynamic company.

EDUCATION JAMES MADISON UNIVERSITY, Harrisonburg, Virginia

Bachelor of Arts, June 2006

Major: History Major GPA: 3.1

Blue Ridge Community College,

Harrisonburg,Virginia

College Transfer, May 2004

GPA: 3.6, Magna Cum Laude

CAREER EXPERIENCE

Captain/Server, Houstons, CO (02/2009- 8/2010)

. Assisted in opening of a fast paced and detail oriented restaurant

. Completed two months of Hillstone Management training

. Utilized multi-tasking skills to provide outstanding service

. Expedited and coordinated service staff

. Maintained bar inventory and orders

. Obtained leadership roles as opening/closing server and manager,

headwait and trainer

Private Dining Sales Manager, Agraria Restaurant, DC (07/2008-

01/2009)

. Supervised all private dining inquiries

. Processed preliminary contracts, deposits and BEO's

. Assisted with staffing schedules and requests

. Maintained prompt communication with guests regarding event details

. Coordinated with Marketing manager on promoting restaurant

. Performed FOH managerial duties when needed

Banquet Sales Assistant, Maggiano's Little Italy, VA (06/2007-06/2008)

. Handled all private dining general inquiries

. Operated Delphi system for contracts, appointments and menus

. Effectively managed customer service via phone and email

. Performed various administrative tasks within department

. Increased banquet sales by $30,000.00 with pull up reservations

. Worked with sales team to complete any miscellaneous projects

VOLUNTEER EXPERIENCE National Archives and Records Administration

(10/2009 - 3/2010)

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