Technical Support Technician

Charles P. Harris

*** * ****** *** *

St. Augustine, FL 32080 904-***-****

OBJECTIVE

A position utilizing my Microstation technical knowledge, experience

and skills.

PROFESSIONAL PROFILE

Success oriented with a positive attitude. A disciplined approach to

work.

Highly organized with an extreme attention to detail.

EDUCATION

Certificate, Computer Aided Drafting, 6/91, H.V.C.C., Troy NY

A.S. Degree, Individual Studies, 6/91, H.V.C.C., Troy NY

Certificate, Computer Programming Applications, 8/84, Stratford

School, Albany NY

EXPERIENCE

Computer Skills:

* Extensive CADD experience in Microstation, All versions; AutoCAD ver.

11, 14, 2000i.

* Technical support of InfoTechs Estimator and FieldManager Products.

Trainer.

* Extensive Software experience using Microsoft's and Corel's Suite of

Products.

* Programming skills BASIC, COBOL, and RPGII computer programs.

Communication and Organizational Skills:

* Communicated daily with all levels of personnel throughout employment.

* Daily correspondence with superiors, co-workers and associates of all

levels.

* Completed multiple assignments accurately and efficiently.

EMPLOYMENT HISTORY

Consultant Bentley Systems, Inc., US and Canada 2001-

2009

Microstation/ProjectWise Certified Instructor. Instructed 100's of

training classes throughout the US and Canada for agencies such as State

DOT's, Army Corp of Engineers, FAA, and Engineering Consultant Firms. The

extensive use and configuration of CADD Standards and the implementation

of these standards. Performed Technical Editing of Training manuals.

Performed Microstation technical support for 1000's of clients across the

US. Consulted on Microstation WorkSpace Configurations, File conversions

and such.

Technical Support Specialist Symmetry Systems, Inc., Clifton Park, NY

1997-2001

Duties included those stated above while employed with Bentley System's

Microstation and SelectServer, Tier 1 Technical Support Specialist.

Assisted clients with licensing, registration, and billing issues.

Performed Software sales and Product/Software Demonstrations.

Instructed all levels of Microstation Training Classes, Configured

Training Computers.

CADD Technician II Wilbur Smith Associates, P.C., Latham, NY 1992-

1997

Main CADD Technician for all CADD projects consisting of Bridge Design,

Roadway Design, Cross Sections, Electrical Schematics, Mechanical parts or

anything involving CADD.

Configured, implemented, and used specific CADD standards for NYSDOT,

PennDOT, ConnDOT, SCDOT, and VDOT design projects. Custom Dimensioning and

Plotting configuration. Modified Microstation Workspaces, Plot Drivers,

and Configuration files as per client/project. Technical support of co-

workers on Microstation and advised senior personnel. Performed Traffic

Control and Traffic Count duties. Assisted in NYSDOT and NYSTA Bridge

Inspections. Processed Bridge Inspection Reports. Certified UBIU Operator.

CAD Technician VanAlstyne Associates P.C., Rensselaer, NY

1991-1992

Aided Engineer in CADD using AutoCAD Rel.12, Softdesk Civil Rel.12 and

other programs.

Manipulated custom layering and plotting systems, document management and

archiving procedures. Drafting of site plans, roadway plans, profile

drawings and construction details on current Projects. Generated finished

drawings for electronic transfer to plotting service vendor. Assisted in

production of design information, engineering reports and analyses,

development of prototype drawings and systems, all this using the CADD

system.

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