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Project Manager Customer Service

Location:
North Little Rock, AR, 72118
Posted:
September 01, 2010

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Resume:

James T. Christopher

**** ******** *****

North Little Rock, Arkansas 72118

Home: 501-***-****

Cell: 501-***-****

ablks5@r.postjobfree.com

Summary

Highly innovative and results-oriented professional with a variety of academic, military

and civilian administrative and program experience. Demonstrated research, analytical

and problem solving skills. Organized, detail oriented and thorough, with proven ability to

manage and track projects and meet deadlines. Excellent communications skills, including

proficiency at preparing correspondence and reports, and superior ability to communicate

with individuals at all levels and varying backgrounds. Proven interpersonal skills with

diverse customers; dedicated to providing outstanding customer service and follow

through. Skilled trainer, mentor and coach; able to take charge and direct personnel in

stressful situations while maintaining composure. Polished professional presentation.

Effective at working within a team or independently

Work Experience

Southern Illinois University Adjunct Instructor June 2008- Present

Little Rock Air-Force Base

Jacksonville Arkansas 72078

$2000.00 per Semester

Instruct students obtaining Bachelors of Science degrees in Industrial

Technology. Development of classroom instruction, tests, lectures, projects and

field experiences. Courses instructed; Facilities Planning, Cost Estimating,

Motion and Time studies, Six Sigma I & II, Lean Manufacturing, Introduction to

Business and Project Management. Learning goals, upon completion of classes

are Plan and document, using grammar and language appropriate to the

workplace, a business project that is comprehensive, logical, and attainable.

Apply the skillful use of common tools and technology relevant to their field of

study. Demonstrate professional/ethical behaviors of punctuality, regular

attendance, of respect for supervisors and co-workers, and of self-directed and

task-completion.

Mid South Community College Adjunct Instructor January 2009 – Present

200 West Broadway

West Memphis Arkansas 72301

$1500.00 per semester

Instruct students obtaining Associate of Art degrees in Business. Development

of classroom instruction, tests, lectures, projects and field experiences. Courses

instructed, Introduction to Business and Project Management Classroom lecture

include Learning Goals,upon completion of classes are, Plan and document,

using grammar and language appropriate to the workplace, a business project

that is comprehensive, logical, and attainable. Apply the skillful use of common

tools and technology relevant to their field of study. Demonstrate the

professional/ethical behaviors of punctuality, of regular attendance, of respect

for supervisors and co-workers, and of self-directed and task-completion.

Coca-Cola Enterprises Production Supervisor May 2008 to September 2009

499 South Hollywood

Memphis, Tennessee 38111

$56,000 per year/40+ hours per week

Matthew Sherwin 901-***-****

Monitored daily/hourly operations of product fillers to ensure production

standards were being achieved. Complied data to make necessary

improvements to manufacturing operations. Conducted training throughout

department.

Nike IHM Production Supervisor, April 2006 to April 2007

8 Research Park Drive

Saint Louis, Missouri 63303

$64,000 per year/ 40+ hours per week

Paul Jarasek 636-***-****

Responsible for planning, designing, and overseeing the carrying out of programs,

projects, studies, or other major activities. Made recommendations for new projects based

on the availability of funds and other resources, broad program goals, or company

priorities. Prepared daily reports for management team and analyzed results to make

continual improvements. Created operational standards to ensure all shift were

consistent, and managers could monitor productivity. Team member implementing new

production line enabling to increase production.

Deluxe Global Media Services, Inc., Manager of Production, Engineering Analyst,

Maintenance Supervisor, Production

Supervisor June 1995 to September 2005

9201 Faulkner Lake Road

North Little Rock Arkansas 72114

$65,000 per year / 40+ hours per week

Dale Raggio 501-***-****

Coordinated activities such as meetings, conferences, information gathering, and

conducted negotiations for various aspects of the program/project. Independently

performed problem analysis, and job-task analysis to support the functional design and

development of operational systems to solve operational problems. Created professional

standards the results of analysis .Functions as a Project Manager to plan, direct and

control the assigned resources, time-lines and work products of a multidisciplinary team of

interdepartmental. Team member on multi-million dollar project. Provided technical

knowledge pertaining to layout and functionally of operating system. Trained managers in

Six Sigma Yellow Green belt. Managed yearly budget of 5 million dollars. Developed

packing pricing quotes for Universal Studios, Paramount, and Fox studios.

Education

Masters of Business Administration Webster University, St. Louis, MO

2003

Bachelor of Arts, Organizational Behavior, Philander Smith College, Little Rock,

AR 2002

(Graduated Cum-Laude)

Training

Zinger Miller Train the Trainer 2004

Coursework in Lean Manufacturing & Industrial Engineering Methodology

2005

Six Sigma Green Belt 2006

Non-Commission Officer Academy, USAF 1994

Professional Military Education (PME) 1988

Fred Prior Seminars on Effective Training 1999

Managing four Gold 2006

Job Related Skills

MS Office 2007(Excel, PowerPoint, Word, Access), Visio, MS Data Base, Auto-

Mod, Auto Cad



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