Customer Service Representative

SHIELA A. ESTRADA

Blk* L** Lakersfield Homes Barrio Toclong, Kawit Cavite

Email add: ***********@*****.***

Cell no. 090*-*******/090*-*******

A highly competent person with high standard professionalism and self discipline. Welcome challenges and opportunity to be trained for better job performance. Service-oriented, dynamic and physically fit.

EMPLOYMENT OBJECTIVE

To join, perform, grow and make a positive and profitable contribution in any field of service, base from my potentials and skills.

WORKING EXPERIENCE

Customer Care Representative 16 Floor. Robinson Cybergate Tower

SITEL PHIL Pioneer Mandaluyong

Receive inbound calls and providing customer information also offering add on service to their product.

Date hired: October 26,2010 to May 18, 2011

Customer Care Representative 10 Floor.Merchants Bldg.

CONTACT CENTER.COM 117 Tordesillas St. Salcedo Village Makati

Handle billing and refund our goal is to save customers who wants to cancel their account and to provide customer satisfaction by helping them to resolve their concern.

Date of hire: March 23,2010 to September 23, 2010

Customer Service Representative Lower Penthouse, Burgundy Corporate Tower,

CALL EXPAND INC. 252Gen. Gil Puyat Ave., Makati City

Taking calls in inbound and outbound, handling customers service concern and helping them to resolve the issue,Our main goal is to provide customers highest level of satisfaction by supplying their wants and needs

Date of hire: August11,2008 to September.04,2009

CURRICULUM VITAE

Tertiary: PATTS College of Aeronautics (2001-2004) Domestic Airport Road, Pasay City

Bachelor of Science in Tourism (undergraduate)

Secondary: Sta. Clara Parish School (1997-2001) 2360 P. Burgos St. Pasay City

SPECIAL SKILLS

Good interpersonal communication and presentation skills in both English and Filipino.

Computer literacy ,basic knowledge of MS Office and Internet application.

Willing to undergo further extensive training required for better job performance.

PERSONAL INFORMATION

Date of Birth: October 12, 1984 Height: 5’3

Place of Birth: Sta. Mesa Manila Weight: 110 Lbs

Citizenship: Filipino Civil Status: Single

CHARACTER REFERENCE

Available upon request

Contact this candidate