Customer Service Machine Operator

Jerry Pathoumhong

Objective:

Enter into a professional position in Information Technology or a related

field to advance my working knowledge of information systems: while

utilizing my technical college background, leadership experience and

independent work ethic.

Skills

Troubleshoot and repair computers

Bilingual Laotion as a second language

Accurate documentation of technical procedures

Strong interpersonal skills

Excellent customer service and communication skills

Knowledge of LAN/WAN Architecture

Knowledge of Cisco routers and configuration

Proficiencies

Microsoft Windows

Leopard OSX

Linux

MS Office

Active Directory

Server 2003

Education:

ITT Technical Institute Mount

Prospect, IL

Associates of Applied Science Degree in Computer Network Systems: In

Progress

Work Experience:

John B. Sanfilippo & Son, Inc 04/2010

- 05/2010

Machine Operator

Set dies, films, settings, program computer, on the machine and monitor to

make sure it is running properly.

Follow work order concerning: weight, pack, description, pull date, gas

flush, UPC, tie and tier.

Ensure quality of product and integrity of packaging.

Record production output on work order.

Clean machine properly after runs including allergen clean-ups.

Observe all plant safety rules; GMP's and attend appropriate training.

Responsible for manufacturing, distributing and consistently maintaining

safe quality food by following GMP's, allergen controls, food defense,

HACCP and SQF requirements.

Responsible for enhancing technical and functional competencies, as well as

professional and leadership development.

Anderson Packaging 02/2004 -

06/2008

Line Leader/Machine Operator

Documented production on an hourly basis

Observed and verified machine performance and malfunctions

Verified quality control of products to ensure quality specification of

product and package was met

Trained and directed the work activity of packaging line members

Started and operated machines

Set up machines and lines for production

Assisted with machine changeovers

Read and communicated necessary job information to employees

Maintained the cleanliness of production area

Charley's Steakery 08/2003

- 02/2004

Cook/Cashier

Provided excellent customer service

Maintained a clean restaurant

Transitioned between operating the cash register and cooking food items in

a timely manner

Kerasotes Theatres 12/2002

- 06/2003

Crew Leader/Cashier

Provided excellent customer service

Transitioned between operating the cash register and cooking food items in

a timely manner

Stocked food items

Courses Completed:

Microsoft Network Operating Systems I

Microsoft Network Operating Systems II

Microsoft Desktop Operating Systems

Structured Cabling

Network Standards & Protocols

WAN Technology and Applications

Network Technology and Service Integration

Intro to Personal computers

Strategies for the Technical professional

Intro to Programming

College Mathematics I

College Mathematics II

Group Dynamics

Composition I

Composition II

Linux / Linux System Administration

Network Application Services & Security

Database Development

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