Customer Service Sales Representative

Kimberly L. Barnwell

**** * *** *

Lyons, IN, ***43

(Looking to relocate to Indianapolis area)

Cell: 760-***-****

ablkoh@r.postjobfree.com

OBJECTIVE

. Seeking a long-term position in administration, data entry, and

transcription entry can be utilized to provide efficient customer

service.

SUMMARY OF QUALIFICATIONS

. Tactful, professional, and polite

. Self-starter, able to multi-task

. 10 years customer service experience

. Proficient with Microsoft Word, Excel, Access, PowerPoint, Outlook,

and Benchmark KB

. Efficient with 10-key typing system

. Can type approximately 50-80 words a minute

. Efficiently operate a multi-line phone, printer, copier, fax machine,

computer, scanner, and transcription foot pedal

EXPERIENCE

. Administration & Clerical

o Verified and established open register at beginning of shift;

counted money, coupons, vouchers, and balanced cash register at

end of shift

o Accurately maintained cash drawer

o Faxing, copying, filing, answering telephones, relaying messages

and performing general tasks around the office

. Date Entry

o Compare data with source documents, or re-enter data in

verification format to detect errors.

o Compile, sort and verify the accuracy of data before it is

entered.

o Load machines with required input or output media such as paper,

cards, disks, tape or Braille media.

o Store completed documents in appropriate locations.

. Transcription Entry

o Use transcribing machines with headset and foot pedal to listen

to recordings by physicians and other healthcare professionals

dictating a variety of medical reports, such as emergency room

visits, diagnostic imaging studies, operations, chart reviews,

and final summaries.

o Transcribe dictated reports and translate medical jargon and

abbreviations into their expanded forms. Edit as necessary and

return reports in either printed or electronic form to the

dictator for review and signature, or correction.

. Customer Service

o Calculated charges for services requested, collected deposits or

payments for public utility bill payments

o Resolved customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, or

adjusting bills

o Cheerfully greeted customers and identified what each customer

wanted or needed

o Computed sales price and total purchase price, processed cash or

credit payments

o Watched for and recognized security risks and thefts, practiced

prevention and situational awareness

o Zoned displays, fronted aisles

o Coordinated cashier efforts

o Maintained and organized a clean workplace

EMPLOYMENT HISTORY

. Store Associate, DeCA Commissary, Oceanside, CA, 05/2009-07/2010

. Sales Associate, Sears Holdings, Inc., Carlsbad, CA, 03/2009-04/2009

. Sales Representative, MCCS Camp Wilson Exchange, Twentynine Palms, CA,

07/2005-10/2006

. Customer Service, Gene Stimson's Big Star, West Memphis, AR, 08/2000-

07/2004

EDUCATION

. Medical Transcription, CESD Training, Escondido, CA, Expected

Graduation: 10/2010

. Medical Office Assistant, Ashworth College, Norcross, GA, Graduation:

07/2009, GPA: 4.00/4.00

. Associate of Arts, Mid-South Community College, West Memphis, AR,

Graduation: 05/2005, GPA: 3.75/4.00

PROFESSIONAL MEMBERSHIPS and AWARDS RECEIVED

. Association for Healthcare Documentation Integrity member since 2010

. 2004 Certificate of Appreciation from California Franchise Tax Board and

Internal Revenue Service

. 2005 Certificate of Appreciation for National Volunteer of the Week at

MCAGCC, Twentynine Palms, CA

. 2002-2004 National Dean's List and Chancellor's List

. Phi Theta Kappa member since 2003

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