Manager Project
Resume:
Lance Matthes
Dublin, Ohio *3016
************@*****.***
EDUCATION
- Bachelor of Science, International Business Administration - Ohio
State University Max Fisher College of Business.
- Minor in Spanish, focusing on Latin American business practices.
Additional studies in French, German and Economics.
SKILLS
- Nearly 100% fluent in Spanish after ten years of study and travel.
Intermediate comprehension of French and German.
- Creative thinker and self motivated leader, encouraging and inspiring
employees for personal and professional development.
- An articulate writer who is well spoken and accomplished at providing
direction, using clear and concise methodology.
- Very analytical. Adept at recognizing opportunities for growth,
increased profitability and overall areas for improvement.
- Strong knowledge of computer hardware, software and especially
networking. Typing speed of 90+ WPM.
- Office Packages: Microsoft Office (Access, Outlook, Excel,
FrontPage, PowerPoint, Visio, Word)
- DMP/DMS: Microsoft SharePoint
- ERP/Reporting: SAP R/3 4.6c, Business Warehouse, Business Objects
WORK EXPERIENCE
Dublin Physical Medicine, Dublin, Ohio (Nov. 2009-current)
Business Manager / Implementation Manager - Electronic Health Records
- Business Manager for a medium-sized outpatient Physical Medicine &
Rehabilitation (PM&R) specialist doctor's office.
- Since joining the company, net income has increased by 20 percent and
continues meeting record numbers each month.
- Additional income attributed to optimized workflows and patient
schedules, increased profitability and employee morale.
- Responsible for local marketing and online social networking,
registering with Google Business, Facebook, Yelp, etc.
- Make sales and marketing calls to surrounding physicians, increasing
the number of referral sources and new patients.
- Analyze total monthly charges, collections and expenditures. Provide
monthly statistics & reports to the owner of the LLC.
- Instituted a general office safety policy and incorporated other
measures to protect against potential Medicare audits.
- Review daily medical billing entries to ensure all insurance claims
are coded accurately, leading to fewer denials of payment.
- Established various time-saving measures for insurance verification,
coverage determination and procedure pre-certification.
- Implementation Manager and Database Administrator for NextGen Practice
Management and Electronic Medical Records.
- Provide on-site troubleshooting for NextGen EPM and EMR, resolving
most employee software issues as they arise.
Siemens Industry US IT - Application Competency Center, Alpharetta, Georgia
(Oct. 2007-Oct. 2009)
Business Analyst / Applications Analyst - SAP SD / LE
- Former member of the Siemens SAP implementation team which brought 42
sites online in the United States and Mexico.
- The 42 implementations included business models such as MTS, MTO,
MTO+E, ETO, PTS, PTO and Project Systems.
- Among these locations were 16 manufacturing plants, 7 DC's, 8 service
centers, 10 office buildings and Corporate HQ.
- Participated in development, design and testing of solutions to
minimize manual processes & optimize workflow efficiency.
- Ran test scripts ensuring seamless functionality of sales entry,
production planning, purchasing and product shipment.
- Provided on-site support at three locations immediately following
their "go-lives," where I trained the factory personnel.
- This on-site support was at the shipping dock, resolving SD issues and
completing MM/PP operations to allow for delivery.
- Following the implementation, I became a Business Analyst where I
provided support directly to the end user community.
- Strong SAP knowledge in the SD and LE modules, with ample experience
working with the MM and PP modules.
- Provided level 1-3 support for R/3 4.6c, performing semi-complex
analyses of sales, service and corp. transportation issues.
- Served as leading support role for all warehouse and DC shipping
issues, providing resolutions to allow for on-time delivery.
- Reviewed existing SAP IMG configuration, adding entries or applying
changes as required to meet new business needs.
- Coordinated change management, acting as a liaison between the SAP
users and my colleagues in the Siemens IT group.
- Participated in scoping sessions, recommending needed changes
whenever a new business requirement may arise.
- Listened to chief user complaint(s), which are not always clearly
defined, and investigate to provide potential solutions.
- If configuration or ABAP changes were approved, a Functional and
Technical specification document were drafted.
- For a new change, interface, etc, these documents were created
as a roadmap for ABAP development.
- For a change to an existing object, the Functional and Technical
documents were kept up to date for each change.
- Worked as project manager for cross-module SAP changes, ensuring the
timely implementation of all objectives.
- Managed heavy workload of system related issues and apply priority to
those with the greatest impact to business users.
- Followed the ITIL method of workflow for incoming issues and the PMP
process for meeting all business expectations.
- Conducted ad hoc training courses when necessary, to increase sales
and shipping efficiency throughout the corporation.
Siemens Energy and Automation Inc., Norcross, Georgia (Nov. 2004-Oct. 2007)
International Customer Service & Logistics Coordinator
- Communicated in Spanish on a daily basis, via email and telephone,
with Siemens offices throughout Latin America.
- Received electronic purchase orders via EDI, also keyed sales orders
and stock transport orders into SAP as required.
- Monitored exports leaving the Columbus, Ohio distribution center,
providing tracking information when necessary.
- Primarily processed and supported sales orders with FCA incoterms.
Expedites typically processed as EXW, DDU or DDP.
- Resolved issues with inland trucking companies, freight forwarders and
customs agents prior to the foreign arrival of goods.
- Worked with a local export compliance team, to ensure the proper
export processing and control procedures were followed.
- Consulted with management to ensure the correct HTS, EAR and ECCN
codes were used for products being exported.
- Drafted all needed export documentation such as Certificates of
Origin, NAFTA certificates, Letters of Credit, etc.
- Maintained contact with Siemens factories, providing estimated dates
of product availability to the customers.
NOTABLE TRAINING
- 2010: Completed a medical billing seminar presented by MED3000,
covering various topics of Medicare reimbursement.
- 2009: Completed an intensive 5-Day SAP customization course - SCM605
- Sales (SD) Customization.
- 2008: Completed training for the usage of SAP's Business Add-In and
User Exit features.
- 2007: Completed an extensive series of project management courses
provided by Siemens Industry.
- 2006: Completed "The Basics of Knock-Your-Socks-Off Customer
Service," presented by National Seminars Group.
Contact this candidate