Tylanda Jones

*** **** **** *****

Montgomery, Al. 36110

256-***-****

ablkn4@r.postjobfree.com

Objective: Seeking a challenging position that will utilize my experience,

education, and creativity to achieve company and personal goals.

EDUCATION:

Faulkner University, Montgomery, Al.

Bachelor's in Criminal Justice, Dec. 2005

Bob Jones High School, Madison Al.

Advanced Diploma, May 1997

Work History:

Regency Retirement Village, Huntsville, Al. March 2010-Present

Resident Assistant

. Assist Alzheimer's Residents with daily living

. Assist with bathing, dressing, and eating.

. Perform vital signs, weekly weights, chart on resident's conditions,

and other needs.

ONIN STAFFING (Columbia High School), Huntsville, Al. Jan. 2009-Jan. 2010

Substitute/Teacher's Aide

. Assist special needs children with daily activities

. Monitor children with homework, daily class work, and other school

assignments

. Document daily on children's progress as well as social and day to day

skills, as well as how they adapt with others.

BBVA Compass Bank (Call Center), Decatur, Al. Sept. 2008-Nov. 2009

Customer Service Rep. / Bankcard Dept.

. Assist customers with taking inbound and outbound calls in reference

to customers checking, debit, and credit card accounts.

. Assist customers with interest rates, closing accounts, balance

information as well as payment info on credit cards.

. Activate cards, decrease and increase credit limits, and assist

customer with business credit card accounts.

Sanmina-SCI, Huntsville, Al. July 2006-August 2007

Order Processing Assistant-Government Contracts/Legal Department

. Used Copics and Oracle software to enter work legal documents as well

as contracts into a database system

. Reviewed and entered government firm-fixed price contracts

. Data entry of legal documents, compiled and sorted legal data,

compared legal data with documentation to locate and correct errors

. Used Oracle and Copics software systems to create new purchase orders

as well as work orders

. Assisted contract administrators with various work orders, faxed, copy

and scan purchase orders and other documents to customers

. Filed invoices with the appropriate work orders, maintained legal

files and filed contracts and other legal documents according to

different contracts,

. Drafted general legal correspondences of a routine nature, used

Exostar system to print new purchase orders as well as change orders,

. Light typing, prepared and sent out legal memos, reviewed legal

correspondences and filed them accordingly, reviewed proposals,

reviewed legal contracts for errors, used oracle system to create

changes in existing work orders, entered purchase reports in oracle

system for billing, worked closely with purchasing department on

billing activities,

. Used oracle system to book contract orders for different customers,

used oracle system to create new versions of contracts and purchase

orders and change management to make changes within the system of the

purchase orders,

. Used Microsoft Word to create legal documents, used Microsoft excel to

create spreadsheets, and other administrative duties.

KBM, HUNTSVILLE, AL Dec. 2005-June 2006

Receptionist/ Administrative Assistant

. Data entry, compiled and sorted data, answered multiple phone lines,

. Received visitors and callers, greeted visitors, maintained files,

typing, coping, faxing

. Prepared purchase orders, managed invoices for accounts payables and

receivables,

. Managed timekeeping and timesheets in TIB system, payroll, arranged

travel, scheduled conferences

. Used Microsoft excel and word to create spreadsheets and documents,

ordered office supplies, and other general office work.

DIRECTV (Call Center), Huntsville, AL May 2005 - Nov.2005

Customer Service Representative

. Customer service, billing, processed credit card payments,

. Scheduled work orders for technical calls,, technical support

. Data entry, processed satellite orders, added/changed programming

. Used RIO and MAINBANK billing software to handle billing issues,

. Scheduled technical appointments, setup service calls, created work

orders, and managed financial accounts.

LG ELECTRONICS (Call Center), MADISON, AL. Oct. 2004 - May 2005

Administrative Assistant

. Data entry, sorted data

. Customer service, used Microsoft excel to create spreadsheets

. Microsoft Word to create word documents, faxing, coping, answered

phones, and other clerical duties.

HEALTHSOUTH REHAB. HUNTSVILLE, AL June 03 - August 04

Patient Care Technician

. Clerical duties, assisted nurse with duties, assisted patients with

physical, speech, and occupational therapies

. Conducted vital signs, charted daily on patients conditions and daily

needs, answered phones, and other administrative duties,

. Bathed patients, assisted patients with getting dressed, changed the

patients foley catheters routinely, and monitored the patients inputs

and outputs.

WEST TELESERVICES (Call Center), HUNTSVILLE, AL June 2001 - May 2003

Customer Service Rep.

. Customer service, answered phones, received applications for American

express card products, data entry, and other clerical duties.

HUNTSVILLE HOSPITAL, HUNTSVILLE, AL October 1998 - April 2001

Hospitality Assistant

. Customer Service, data entry, answered phones, assisted nurse with

duties, assisted patients with dietary and daily needs, assisted

patients with getting dressed, changed the patients foley catheters

routinely, and monitored the patients inputs and outputs.

Contact this candidate