Customer Service Project
Resume:
Vanessa A. Williams
Permanent Address: ***** Waters Edge Trl. New Berlin, WI 53151
Present Address: *** *. *** **. #*, Sheboygan, WI 53081
ablkmq@r.postjobfree.com
Education
Bachelor of Science, Biology and Psychology - University of Wisconsin,
Stevens Point
(Fall 2003 - Fall 2008)
GPA: 3.45, Honors obtained: Spring 2003, Spring 2005, Spring 2006, Fall
2006, Fall 2007, Fall 2008.
List of important courses:
. Microbiology
. Carnivore Ecology
. Raptor Ecology
. Animal Behavior
. Canine Behavior
. Animal Physiology
. Experimental Psychology
Experience/Activities
Student Research: Spatial Cognitive Memory in Swiss Webster Mice
Fall 2007 - Fall 2008
Independent student research under Dr. Jody Lewis to study spatial
cognitive memory in mice using a search and remember maze technique using a
food reward.
. Worked with a small team to design, implement, evolve, and run a
research protocol
. Collected and analyzed data
. Designed and presented a research poster of the experiment at the
Spring '07 Research Symposium at the University of Wisconsin, Stevens
Point
. Maintained the animal lab, handling, caring for, and cleaning up after
the mice
Student Research: Interspecific aggression in tropical fish with space as a
limiting factor.
Spring 2008
Studied how different species of "community" tropical fish behave towards
each other in a small aquarium.
. Worked with a partner to develop and run a complete scientific
experiment
. Observed fish aggression behaviors including charging, chasing, T-ing
up, fin nipping, and biting
. Designed, ran, collected data, analyzed data, wrote up a paper, and
presented the experiment
. Observed, maintained, and cared for four species of tropical community
fish
Student Research: Mate choice behavior in Grasshopper Mice
Fall 2007
Studied female mate choice between two males using an experimental setup
that allowed the female to spend time in two separate cages with a male in
each one. Noted time spent in each cage as well as behaviors enacted with
each male.
. Worked with a team to discuss, evolve, and run the experiments
. Collected data and maintained the equipment
. Handled and cared for the animals
Student Research: Training Hooded Rats
Spring 2006
Continued a project designed to train hooded rats to be helpful and handled
when used in classroom laboratories. Unfortunately, the team was not
consistent between them of the training techniques and the rats became very
equipment smart so the project was scrapped after this semester.
. Handled and cared for the animals
. Continued training protocol to teach the animals to come when called
as well as certain positions (present for examination, touch
laboratory nodes designed to get health readings)
. Recognized and presented problems with the experiment and why it
wasn't as successful as it could have been.
Tutor (Group and One on One): Introduction to Psychology
Fall 2004 - Fall 2005
. Worked with students on learning styles, memory techniques,
organizational skills, and overcoming distractions.
. Presented difficult learning material in an alternate way
. Assisted students with questions or troubles they had with the
learning material
EARTH (Environmentally Aware Residents Thinking Holistically) Member
Fall 2003 - Spring 2005
. Participated in events such as Campus Clean-up and Waffle Day
Fundraiser
. Helped design and build the Knutzen Hall Homecoming float in 2003 and
2004 and participated in the parade
. Helped the dormitory implement the Red Worm compost program to reduce
waste
Pointer Pal
Fall 2004
. Assisted new students in finding and moving into their dorm rooms
. Helped welcome new students by recruiting for and attending campus and
dorm events
Employment History
Examiner.com
July 2010 - Present
Milwaukee, WI
Milwaukee Pet Advice and Behavior Examiner
http://www.examiner.com/pets-in-milwaukee/vanessa-williams
. Write articles on pet advice and behavior
. Showcase local places, people, and pets in articles
. Write on any news as it applies to pets
. Build relationships with local pet businesses including veterinary
hospitals, humane societies, retail centers, and pet friendly human
shops.
Camp Bandy Pet Resort
February 2009 - May 2010
Amherst Junction, Wisconsin
Kennel Technician/Grooming Assistant
. Fed and cared for dogs and cats staying in the boarding kennel
. Administered medication including pills, ear/eye drops, frontline, and
insulin injections
. Cleaned and stocked pet boutique and handled the cash register
. Assisted customers with pet behavioral advice, tours, and other
questions
. Assisted groomer by bathing, blow drying, trimming nails, shaving
pads, scissoring feet, furnishings, and tails, plucking, cleaning, and
trimming ears, groin markout
University Library
February 2008 - December 2008
Stevens Point, Wisconsin
Circulation Clerk
. Assisted students and faculty in finding, checking out, and returning
books and laptops
. Handled fees, purchase of books, and other cash register duties
Kmart
September 2006 - April 2007
Stevens Point, WI
Cashier/Ad Coordinator
. Cashiering and return duties
. Checked sale items and organized advertisement signs and bin tags for
every department
Animal Motel
Summer 2005 & 2006
Butler, WI
Receptionist/Front Desk
. Scheduled boarding and grooming appointments
. Handled phone calls and in person customer service
. Data entry, cash register, information organization
Menards
July 2002 - September 2004
Pewaukee, WI
Electrical Department Team Member
. Customer assistance, stocking, and cleaning in electrical department
. Building and maintaining lighting displays and advertisement endcaps
Skills
. Excellent customer service and organizational skills, love working
with people, meeting new people, and building relationships with
customers/clients!
. Experience handling and caring for all kinds of animals. Took courses
in general animal behavior, physiology, and ecology, as well as canine
behavior
. Good computer skills including Microsoft Word, Powerpoint, Excell, 40
wpm typing, comfortable learning new software
. Very fast learner
Personal Interests
I am a very creative person and I love painting and photography.
Occasionally I will do commissions, but this is mostly just something I do
for myself. It is very relaxing and I absolutely love watching a painting
grow from an idea in my head to a completed work.
I love to learn about almost everything the world has to offer. I enjoy
documentaries and scientific papers as much as dramas and novels. I love to
read and almost any book or interesting article can catch my attention.
I am very interested in animal behavior and how animals learn. There is a
lot we can learn from animals about ourselves as well as the whole world
around us. I have taken what I have learned about animal behavior and
implemented it with a side project offering advice to pet owners with all
kinds of questions. It is really rewarding to see people understand why
their dog is doing something wrong and how to fix it without getting
frustrated at the situation or the dog. My advice center's website is
http://vpetadvice.webs.com.
Contact this candidate