Customer Service Manager
Resume:
Scott J. Adams
Reynoldsburg, Ohio 43068
*********@*******.***
QUALIFICATIONS PROFILE
extensive background in scheduling and coordinating material flow; waste
reduction; training; daily and monthly reporting; problem resolution
within warehouse and manufacturing environments; inventory control and
management; supervision of material handlers and production associates;
six sigma projects; kaizen methods of continuous improvement; order
picking
> supervisor shipping and receiving docks
> forklift trained
> computer systems used Leap, Baan, Citrix
> Produced significant cost savings by efficient scheduling which reduced
scrap
> Strong interpersonal skills to effectively communicate with production
teams, supervisors across all levels of management
> Identified and resolved production problem issues before reaching a
crisis stage
> Responsible for "cross functional" activities in inventory and internal
customer service
> Created accurate and timely production reports
> Achieved promotions for being efficient and effective planner
> Excellent written and verbal communication
> Thorough knowledge of planning, scheduling and inventory control
> Excellent leadership, problem solving and conflict resolution skills
PROFESSIONAL EXPERIENCE
Microdyne ceased operations on October 30, 2009
Microdyne
reverse logistics operations for Xerox corporation
November, 2006 to October, 2009 Shift Manager
Duties include:
Warehouse supervision
> Started up second shift production as a new hire
> Oversee warehouse which includes data entry and order processing
> Track productivity of the warehouse on a daily basis by updating
reports
> Monitor warehouse performance and compare with established goals
> Responsible for production planning for the warehouse including long
and short term goals
> Train new employees
> Write and update work instructions on ongoing basis
> Run daily reports
> Complete monthly reports
> Maintain and oversee warehouse attendance based on company's goals
> Perform necessary administrative tasks including performance
improvement plans, reviews, corrective actions, leave requests and time
cards
> Interviewing and hiring of new employees
> Document and communicate call offs and incidents to HR
> Facility maintenance and general housekeeping
> Repair technician supervisor
> Supervise repair depot operations including depot salvage and packaging
processes
> Monitor repair depot performance and compare with established goals
> Manage repair depot data entry errors using appropriate reports
> Establish daily production schedule based on demand
> Monitor daily production for completed runs to ensure smooth and
efficient transition to new product
> Manage order processing problem cart to provide resolution within
specified time frame
> Communicate with material scheduler to ensure product is qued in
correct areas for production
> Monitor material flow within the repair depot to maintain production
data accuracy
> Complete performance improvement plans
> Document and report unapproved absences to HR
> Perform employee reviews
> Perform corrective actions
> Oversee attendance
> Interviewing and hiring new employees
> Facility Maintenance and general housekeeping
July 2006 Lear Corporation- Huron, Ohio
Contract shipping and receiving supervisor July to September 2006
> supervised material handlers
> supervised shipping and receiving clerks
> order picking
>coordinated production with production supervisors and planners
> responsible for on time delivery to suppliers
May 2006 General Motors contract supervisor
Aerotek - General Motors Defiance, OH 43512 September, 2005 to May
26, 2006
Foreman(Group Leader)
> Supervise hard iron line for General Motors Power Train
> Responsible for unloading engine heads from foundry line
> Responsible for maintaining the unload line
> Responsible for weekly safety training
> Responsible for tracking employee's daily and weekly hours worked
> Responsible for reporting to general manager and superintendent
production results
> Responsible for 5s problem identification, root cause analysis,
resolution and counter measures
> Responsible for production measurables in LEAN manufacturing
environment
> Supervise fifty employees processing engine blocks for General Motors
Power Train
> Responsible for maintaining production to meet production goals
October 2002- September 2005
> Various management positions in Health Care, Food and Hospitality
Industry.
> Responsible for Budgeting, Training, Safety and Supervision
COOPER TIRE & RUBBER COMPANY-Findlay, OH. April, 1990 to July, 2002
Lead Production Planner ( May, 1997 to July, 2002)
> Promoted to lead production planner and assumed responsibility for
developing schedules that optimized efficient and cost effective tire
production operations.
> Coordinated with other departments to fulfill production requirements.
> Reduced scrap and waste. Generated computerized reports regarding
production specifications and distributed to appropriate departments.
> Trained and supervised shift workers, resolved problem issues and
maintained equipment.
> Achieved "No Loss" status for tire production for tremendous "cost
savings" to the company.
> Improved "internal communications" by collaborating scheduling with
other departments.
Component Scheduler ( April, 1990 to May, 1997)
> Determined production specifications and reported to lead scheduler to
identify efficient methods to reduce scrap.
> Monitored equipment to track production.
> Trained new hires.
> Provided accurate component inventory while assisting with efficient
scheduling.
> Accountable for production components and communicated with supervisor
on consistent basis regarding production and inventory.
> Gained valuable "hands-on" experience leading to production planning
leadership role.
EDUCATION
Central Ohio Logistics Warehouse and Distribution Training Program
Columbus State community College
Bachelor of Science in Comprehensive Social Studies,
BOWLING GREEN STATE UNIVERSITY-Bowling Green, OH
References available upon request
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