Customer Service Representative
Resume:
San Jacinto, CA *****
Home Phone 909-***-****
Mobile 909-***-****
Objective To establish a career with a strong, growing company that will
challenge me, and enable me to use my extensive customer-relations skills.
I have excellent organizational skills, a highly professional phone manner,
and a superior ability to prioritize work. My goal is to do my very best
to ensure that every customer is serviced quickly, and completely satisfied
not only with my level of service, but with the company I represent.
Providing superior service is the key to achieving customer satisfaction
and company success.
Experience
08/10 - 08/10 Kirby Sales & Service Murrieta, CA
Junior Dealer
I worked with a team that personally canvassed residential areas. I
offered a complimentary carpet shampoo for a room in the house in order to
showcase the Kirby product for potential customers. Once in the home, I
gave a complete demonstration of the Kirby floor care product, found common
ground with the potential customer, and attempted to close a sale. The
hours for this job were 12-14 hours per day, 6 days a week.
06/03 - 09/04 US Airconditioning
City Of Industry, CA
Sales Order Correspondent
I fielded incoming customer order calls for HVAC units and accessories,
input phone and faxed orders, worked closely with salesmen to process
orders and coordinate timed deliveries, processed factory direct shipments,
handled outside vendor orders, tracked orders, and expedited urgent
orders.
10/02 - 01/03 York International Corona, CA
Customer Service Representative
I fielded incoming customer order calls for HVAC parts and units, used an
internet program to identify HVAC parts needed, used spec sheets to
identify HVAC units needed, input phone and faxed orders, processed
returns, tracked orders, expedited urgent orders, and serviced walk in
customers needing parts and unit identification.
02/98 - 08/02 Viking Supply Net Addison, IL
Customer Service Representative
I fielded incoming customer order calls for fire sprinkler parts and
systems, input phone and faxed orders, confirmed orders via fax with price
and shipping information, processed returns, tracked orders, expedited
urgent orders, contacted outside vendors to order ancillary parts for
direct customer shipment, and worked closely with outside salesman on
pricing for quotes and orders.
10/86 - 06/97 Trane Company Hillside, IL
Customer Service Representative
I fielded incoming customer order calls for HVAC parts, input phone and
faxed orders, invoiced all orders entered by me when complete, located
unit parts lists, and identified parts needed with customers via CD Rom,
handled all aspects of semi-hermetic compressor inventory, including
logging sales, performing monthly inventory by serial number, and shipping
compressors to other Trane offices.
Education 1982 Timothy Christian High School Elmhurst, IL
Skills Microsoft Windows XP, Word, Excel, Outlook, JD Edwards, AS400,
DMS II
Summary of Qualifications Excellent customer service and organizational
skills - Highly professional phone manner - Superior ability to prioritize
work - Ability to work well without supervision - Quick learner- Great
follow-up skills - Commitment to do my best at all times
Resume For
Jan C. Wadkins
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