Customer Service Representative

Wellington Romero

**** ********* **, ******** ** 23235 Cell: 804-***-**** E-mail: ******.**********@*******.***

Objective

Seeking a position as Information Technology Support in a stable company where I can use my skills to benefit the

company.

Education

Westfield High School Graduated June 2004

Westfield, IN

ITT Technical Institute, Richmond VA

Associate s of Applied Science – Internet Technology – Computer Networking Systems (AASITCNS)

Estimated graduation: December 2010 GPA 3.94/4.00

The following courses of study were a great source of experience at ITT Technical Institute:

Microsoft Desktop Operating System

Operating Systems

Introduction to Computer Programming

Linux Operating System

Database Development

Structured Cabling

Network Standards and Protocols

WAN Technology and Application

Routers and Routing Basics

Professional Experience

Accounting Principals

Contractor at SunTrust Mortgage

August 9th, 2010 – Present

Motorola

August 13, 2009 – December 11, 2009 Richmond, VA

Radio system tester.

Flour Daniel June 2008 - November 2008 Electrician Assistant Richmond, VA

Downs Electric Nov 2006 - March 2008 Electrician Assistant Richmond, VA

SunTrust Mortgage

March 2005 - November 2006

Customer Service Representative Richmond, VA

Econo Lodge

July 2004 - February 2005

Guest Relations/Auditor Richmond, VA

Skills Summary/Technical

• Bilingual Fluent in Spanish/English.

• Data Analysis.

• Troubleshooting hardware and software problems in network environment.

• Strong background in troubleshooting and solving problems using technical manuals.

• Build, assemble and disassemble personal computer systems installing CPU’s, CD ROM’s hard drives, floppy

drives, RAM, sound/video cards, network cards and modems.

• Basic understanding of Windows Naming Service (WINS), Domain Naming System (DNS) and DHCP.

• Worked with Windows OS 95, 98, 2000, XP, Vista, Windows Server 2003, MS-DOS, VMWARE and Linux.

• Basic TCP/IP, LAN and WAN.

• Advance with installation/management/trouble shooting of CAT5e /CAT6e/RJ45/110 Patch panel.

• Microsoft Windows Server 2003 (Management console, create or delete roles).

• Active Directory Users and Computers (create, delete or modified user accounts).

• Microsoft Office tools including word, excel and access.

Wellington Romero

2100 Wynnewood Dr, Richmond VA 23235 Cell: 804-***-**** E-mail: ******.**********@*******.***

• Familiar with Open office tools and Word perfect.

• Common tools of research are Internet Explorer and Fire Fox.

References available upon request.

Contact this candidate