Shontae Brown

**** ******* ***** *** ***

Cell: 336-***-****

Greensboro, NC 27455

ablkge@r.postjobfree.com

Summary of Qualifications

Over 2 years of experience in payroll, accounts receivables, and accounts

payables. Reliable and dependable with a solid work ethic. Possess the

ability to thrive independently or within a team setting. Is extremely

familiar with all standard office duties & procedures, with a excellent

communication & customer service background.

Relevant Skills:

. Microsoft (Word, PowerPoint, Outlook, Excel)

. Data Entry, Relationship Building, De-escalation Techniques, Problem

Solving, Gathering &Analyzing information, Strong verbal communication

skills

. Avaya Phone software, Windows (98, XP, Vista), Internet explorer,

typing speed 40 WPM

Education

Strayer University

June 2010

Degree Pursuing: MBA, Health Services Administration

Greensboro, NC

North Carolina A&T State University

Graduation: Dec 2006

Degree Earned: Bachelor of Science, Business Finance

Greensboro, NC

Relevant Coursework: Business Communications, Money and Banking,

Investments, Strategic Human Resource Management, International Business

Finance, Business Finance, Management Concepts, Organizational Behavior.

Employment History

United Health Group/United Healthcare

July 2007-Present

Customer Care, Health Advisor

Greensboro, NC

. Translate insurance jargon to familiar terms for callers. Explain

health care plan benefits and policies, medical plan payments, and

plan differences to members and health care providers via telephone.

Resolves customer service inquiries which included benefit and

eligibility information, billing and payment issues, customer material

requests, physician assignments, authorization for treatment,

coordination of benefits, and explanation of benefits.

. Researches and identify and resolve claims with eligibility

discrepancies, and route claims to internal or national queues to be

corrected. Explains state and federal mandate requirements affecting

payment of claims and plan usage.

. Meets established productivity schedule adherence, and quality

standards. De-escalates irate callers.

Sodexho Campus Services

Oct 2003-Jul 2007

Intern, Administrative Assistant, Retail Supervisor, Marketing Coordinator

Durham/Greensboro, NC

. Supervised four to five employees. Entered hourly payroll on a weekly

basis, Monitored Inventory. Processed weekly financial reports for a

$900K account. Assisted the General Manager on a daily basis with all

administrative tasks for the office.

. Implemented attractive and exciting culinary experiences for the

residents of Bennett College from Sodexho. Assisted Executive Chef

with production duties. Helped create a website for the dining

services division.

. Generated account receivable invoices and processed accounts payables.

Assisted customers with catering arrangements, Maintained an open

client relationship with vendors.

Contact this candidate