Customer Service Human Resources

Collin M Runyon

**** ********* ****** *** * . Columbus, Ohio 43220 . 614-***-**** .

ablkg1@r.postjobfree.com

EDUCATION

The Ohio State University, Fisher College of Business Columbus, OH

Master of Labor and Human Resources

GPA: 3.40 June 2011

. Member of the Graduate Human Resources Association

. HRACO student mentoring program

Bowling Green State University

Bachelor of Science. Major: Sport Management. Bowling Green, OH

Minor: Journalism GPA: 3.48 August 2006

Dean's List

Mortar Board Finalist (2005)

EXPERIENCE

The Ohio Department of Rehabilitation and Columbus, OH

Corrections June 2009 - Present

Corrections Officer

. Maintaining a safe environment for fellow officers, inmates and the

public during transportation.

. Accountable for maintaining accurate inmate numbers

Progressive Medical Inc. Westerville, OH

Purchasing Agent, Customer Service Representative Nov 2007 - June 2009

. Assisted in on the job training to new employees on proprietary systems

and mentoring.

. Responsible for purchasing and providing emergency medical equipment and

supplies from third party providers with costs regularly exceeding $4,000

to workers suffering from job-related injuries.

. Supported insurance adjusters, doctors and physical therapists on timely

updates of equipment and supply status for injured workers to facilitate

shorter recovery times for injured workers.

Mortgage IT Dublin, OH

Loan Processor, Registration Department February 2007 - October

2007

. Served as a member of an eight person team to support more than 40 loan

officers throughout the Midwest and southeastern region of the U.S.

. Provided extraordinary customer service to internal and external home

loan clients on a daily basis which resulted in consistently exceeding

targeted monthly goals.

. Developed strong relationships with loan brokers to ensure business

partnerships were maintained without sacrificing portfolio expectations.

Maumee Soccer Centre Maumee,

Office Manager OH

January 2006 - August

2006

. Organized and managed employee scheduling, payment fulfillment and

employee record keeping

. Supported front-desk operations and other general customer service

responsibilities

. Assisted contract negotiations with potential advertisers which lead to

increased revenues

. Facilitated the collection and payment on delinquencies which resulted in

decreased facility loss

ADDITIONAL INFORMATION

. Proficient with Word, PowerPoint, and Excel

. Proven fast learner with proprietary operational systems

. Effective writer with experience in journalism

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