Customer Service Human Resources

Kristi R. Hill

**** ******* ***** *****, *** #*1 - Toledo, OH 43615

Home Phone: 419-***-**** **********@*****.***

A results-driven, dedicated professional with solid experience in Human

Resources, Marketing, Finance and Administrative areas.

Summary of Qualifications

. Over 12 years of experience working in administrative professional

positions within Human Resources and Finance.

. Extensive experience performing recruitment, compensation, and office

administration.

. Solid knowledge of excel spreadsheets, database maintenance and creation,

Microsoft word and power point.

. Well-organized, customer focused, self-motivated individual with ability

to rapidly learn new tasks.

. Track record for consistently meeting goals and delivering a high level

of job performance.

. Proven ability to build strong customer/client relationships.

Professional Experience

Office Team - Division of Robert Half International

2010 - Present

Staffing Manager

. Recruits, interviews and matches skilled administrative professionals

with clients.

. Provides ongoing communication and career guidance to candidates.

. Resolves customer service issues quickly and efficiently to maintain

optimal customer satisfaction.

. Developed and grew personal client base by marketing services for

temporary or permanent placement.

. Participates in local trade association and networking events to increase

presence of Office Team in the community.

Mercy Health Partners

Compensation/Recruitment Specialist 2002 - 2010

. Automated job posting process for multiple hospitals.

. Directed management on compensation and recruitment policy

interpretation.

. Recruited temporary staffing for multiple hospital system.

. Facilitated a portion of the New Hire Orientation on a rotation basis.

. Instrumental in administering compensation program for employees.

. Administered student loan program and sign on bonus program, distributed

and collected funds.

. Maintained elaborate database in excel of accounts receivable and

accounts payable.

. Ensured that the employee status changes, transfers, and terminations

were completed timely.

. Managed payroll for the compensation and recruitment departments.

. Coordinated the position posting process in union and non union

environments.

. Created payroll and human resource reports for administration and other

management personnel.

. Prepared system for annual pay increases for management and non-

management personnel.

. Trained all new support staff in the compensation and recruitment areas.

Mercy Health Partners

Systems Analyst - Finance 2001 -

2002

. Provided support for a multi facility hospital information system.

. Managed, tested, and assisted with the implementation of vendor upgrades.

. Assisted with the development of supporting applications and reports.

. Effectively worked with vendors and hospital customers to resolve issues.

Mercy Health Partners

Scheduling Coordinator 1997 - 2001

. Supervised scheduling, insurance verification and pre-registration staff

members.

. Maintained payroll and employee schedules.

. Monitored staff productivity, making appropriate adjustments when

necessary.

Education

Actively Pursuing Bachelor of Business Administration, University of

Phoenix, Online

3.7 GPA, Graduation Date 2012

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