Customer Service Management
Resume:
Qiana M Toy
Apt. E*, Columbus, GA 31907
Mobile: 706-***-****
Email: ablkeb@r.postjobfree.com
A highly talented and enthusiastic Registration Clerk with a great deal of
knowledge and experience in providing quality administrative assistance,
possessing strong interpersonal and organizational skills with a keen
ability to multitask a variety of challenges and responsibilities.
Summary of Qualifications
. Established and maintains electronic records management system for all
incoming and outgoing correspondence.
. Organize, sort and assign mail distribution for all the employees.
. Strong ability to lead and train staff and students.
. Excellent ability to gather and analyze statistical data and generate
reports.
. Exceptional record maintenance skills.
. Excellent ability to solve problems.
. Excellent inventory skills.
. In-depth receptionist skills.
. Deep ability to compile information and prepare reports.
. Excellent coordinating skills.
. Immense ability to schedule appointments and maintain calendars.
. Profound ability to transcribe and record meeting minutes.
. Remarkable word processing and data entry skills.
. Excellent ability to make administrative/procedural decisions and
judgments.
. Strong ability to compose and edit already written materials.
. Remarkable ability to communicate effectively, both orally and in
writing. More than five years of extensive experience.
. Strong ability to lead and train staff and students.
. Excellent ability to gather and analyze statistical data and generate
reports.
. Profound database management skills.
. Extensive proficiency using Microsoft office products.
. Strong mail and distribution background.
Wellpoint, Columbus, GA, Customer Service Advocate, salary, 8/2008 -
5/2010
. Responds to customer questions via telephone and written
correspondence regarding insurance benefits, provider contracts,
eligibility and claims.
. Operates a PC/image station using Microsoft office products to obtain
and extract information; documents information, activities and changes
in the database.
. Responsible for keeping inventory of all personnel transactions, and
office materials.
. Researches and analyzes data to address operational challenges and
customer service issues.
. Provides external and internal customers with requested referral
sources for available services.
. Coordinated with the internal mental health department to assist with
obtaining of preauthorization's and precertification's for customers
mental health benefits.
. Responsible for aiding and assisting with customers experiencing
crisis and referring them to internal mental health nurse staff.
. Coordinated available services to assist customers with coping and
resolving health issues.
. Receives and places follow-up telephone calls / e-mails to answer
customer questions that are routine in nature.
. Uses computerized systems for tracking, information gathering and
troubleshooting.
. Coordinates customer's benefits according to their contracts.
. Handles calls and promptly forwards them to appropriate persons.
. Responsible for scheduling meetings for all employees; escorts
visitors to staff members' offices, along with provides hospitality
service arrangements as requested by staff.
. Compose and distribute inter-departmental memorandums (e-mail,
documentary and voice) ensuring timely delivery and receipt of
important information while at the time maintaining confidentiality.
. Prepares and assembles media kits for marketing and public relations
departments.
. Responsible for making domestic and international travel arrangements
for senior-level executives via the Internet.
. Established and maintains electronic records management system for all
incoming and outgoing correspondence.
. Organize, sort and assign mail distribution for all the employees.
Department of Veterans Affairs, Mental Health Work Study, 4/2007 - 6/2008
. Coordinated available services to assist veterans.
. Monitored and recorded veterans behavior.
. Responsible for preparing reports and correspondence for official
review using Microsoft office products.
. Referred patients to appropriate counseling services within the
Veterans Administration system.
. Assisted veterans by helping them cope with and solve issues in their
everyday lives, such as family and personal problems and dealing with
relationships.
. Assisted veteran's families that have serious domestic conflicts by
referring and advising of available services within the Veterans
Affairs systems.
. Handles calls and promptly forwards them to appropriate persons.
. Responsible for scheduling meetings for all employees; escorts
visitors to staff members' offices, along with provides hospitality
service arrangements as requested by staff.
. Compose and distribute inter-departmental memorandums (e-mail,
documentary and voice) ensuring timely delivery and receipt of
important information while at the time maintaining confidentiality.
. Prepares and assembles media kits for marketing and public relations
departments.
. Responsible for making domestic and international travel arrangements
for senior-level executives via the Internet.
. Established and maintains electronic records management system for all
incoming and outgoing correspondence.
. Organize, sort and assign mail distribution for all the employees.
South Lumpkin Public Library, Volunteer
. Assisted with the coordination of youth activities.
. Provided youth advocacy in areas of education and vocation.
. Provided crisis intervention
. Presents instruction in accordance with an established lesson plan to
students in a classroom setting.
United States Army, Personnel Administrative Specialist, 8/2000 - 8/2003
. Prepares and processes recommendations for awards and decorations and
arranges for awards ceremony. Prepares, updates, and coordinates
requests for evaluations, to include responding to evaluation
inquiries. Prepares and monitors requests for promotions and arranges
for promotion ceremony, to include promotion declinations,
reconsideration for promotions, and arrange for reduction and removal
boards for soldiers on local promotion standing lists. Prepares and
monitors requests for reductions, transfers, and discharges. Prepares
and monitors requests for identification cards and tags, leaves, and
passes, line of duty determination, MILPER data and information
management, orders for temporary duty and travel, personnel
processing, personnel Security Clearances, training and reassignment,
retention, military and special pay pro grams, personnel accounting
and strength management, transition processing, legal, meal cards,
training soldier support file, and unit administration. Evaluates
personnel qualifications for special assignment. Prepares and
processes requests for transfer or reassignment. Processes centralized
and decentralized promotions and reduction actions. Processes
classiflcation/reclassiflcation actions. Prepares orders and request
for orders. Prepares and maintains officer and enlisted personnel
records. Prepares and reviews personnel casualty documents. Monitors
suspense actions. Initiates, monitors, process personnel evaluations.
Transfers records. Processes personnel for separation and retirement.
Processes and executes Personnel Service Center SIDPERS level
procedures and actions. Processes applications for OCS, warrant
officer flight training, or other training. Processes recommendations
for awards and decorations, Processes bars to reenlistment, suspension
of favorable personnel actions. Initiates action for pass ports and
visas. Microsoft Office Proficient.
. Uses personnel computer, word processing and other office automation
equipment and various software programs to create, copy, edit, store,
retrieve and print a variety of documents; produce correspondence,
memoranda, directives, forms reports; create or maintain spreadsheets
or databases, etc. Reviews (NCO-ER).Computes statistical database on
timely completion of reports.
. Initiates and processes evaluation reports based on receipt of
notification of duty position changes, annual required reports, change
in raters or senior raters, or impending permanent change of station
and/or separation of soldiers.
. Maintains a daily-automated suspense system to ensure timely
completion and return of the evaluation reports. Contacts company
commander to ascertain if service member is promotable. Type
appointment orders to convene board. Receives various documents
pertaining to military personnel (name changes, service school
applications, enlisted and officer efficiency reports, promotions,
schools, TDY, etc.). Checks to ensure that all documents are attached,
e.g., DA Form 2, 2-1, Officer Record Briefs (ORBs).
. Prepares PCS orders for approving official's signature. Reviews TDY
vouchers for compliance with statutory, regulatory and command
policies. Submits TDY vouchers for payment and processing of claims.
Utilizes automation software to produce a wide range of documents that
often require complex formats, i.e., graphics or tables within text,
to edit and reformat electronic drafts or to update and revise
existing data bases or spreadsheets.
. Organizes financial data through scanning, copying, and/or filing.
Interprets retention and disposal guidelines and provides guidance and
information to other branch/division personnel, as appropriate.
Receives, stores, maintains and makes proper disposition of records
submitted by the by Resource Management offices in CONUS and OCONUS to
the Records Holding Area (RHA). Screens and assembles material for
shipment to a records center, obtains, moves, boxes, labels and files.
Receives and reads correspondence, reports, directives, etc. and
attaches previous related correspondence or other background
information before routing to the Commander. Maintains suspense on
incoming or outgoing correspondence or material for the Command Group.
Advises staff members of approaching deadlines and follows-up to
ensure timely reply to action. Reviews correspondence or other
material submitted for Commander's signature for conformance with
known policies, proper format, spelling and punctuation, proper
enclosures, etc. and, if necessary, returns to originator for
corrections. Establishes and maintains office files of correspondence,
publications, and other materials following established filing
procedures. Receives telephone calls and visitors, ascertains nature
of call or visit, and refers to appropriate staff member. Personally
responds to routine and non-technical request for information. Plans
and coordinates health service support.
. Provides guidance to subordinate unit personnel about benefits and
entitlements, career and bonus programs, educational, retirement, and
other benefits. Reviews or assembles supporting documentation
required at higher levels when processing actions such as involuntary
order to active duty, courts martial, fraudulent enlistment, non-
selection for retention, administrative discharges, etc. Monitors and
reviews copies of unit reports furnished by higher level military
personnel offices to identify trends and assist with the management of
personnel readiness within the organization.
. Performs various administrative duties relating to military personnel
involving the composition and distribution of correspondence,
publications, reports, orders, etc. Provides personnel specific
information in developing plans for recruiting and retention within
the command.
EDUCATION
Liberty University-Graduate Studies in Licensed Professional Counseling
10/2009-Present,
Regent University-Bachelors of Arts 5/2009
Chattahoochee Valley Community College- Associates of Arts 6/2007
Qiana Toy
3911 Steam Mill Rd.
Apt. E6
Columbus, GA 31907
To whom it may concern
Dear Hiring Manager:
The attached resume is presented for your consideration regarding the
position of Registration clerk.
My qualifications represent a background of increasingly important
assignments within organizations. These experiences have given me the
opportunity to make many profitable contributions in a number of functional
areas.
My required compensation is negotiable.
As the enclosed resume simply summarizes my capabilities and career
history, there is considerably more to relate. I would appreciate the
opportunity to meet with you personally to specifically discuss what I
could do for your organization.
Please feel free to contact me at the above address, or phone number.
Thank you for your consideration, I am looking forward to your reply.
Sincerely,
Qiana Toy
References
Zachery Ellis
Fort Benning, GA 31908
Professional/Personal
Elaine Bush
2357 Warm Springs Rd.
Columbus, GA
Professional/Personal
Kathy Williams
2357 Warm Springs Rd.
Columbus, GA
Professional/Personal
Reginald Thomas
2357 Warm Springs Rd.
Columbus, GA
Contact this candidate