Customer Service Manager
Resume:
Bontisha Mclean
Reynoldsburg Ohio 43068
********.******@*****.***
Objective:
Production position.
Skills
- Microsoft Word, Windows 3.1, Windows 95/98/2000/NT, Excel,
- Director, Editor, Camera operator, Writer, Budgeting, Location Scout,
Production Design.
Equipment Experience:
Cameras:
Panasonic Dvx-100A, B, Panasonic AG-Hmc-40,Canon T2i
Editing Software
Avid,Adobe Premiere Pro / After Effects, final Cut pro, Sony Vegas, Pro
Tools
Education
Columbus State Community College
Associate of Applied Science Degree
Credits /Work Experience
Hyperdermix Mulitmedia Warren, Michigan
Camera-Video Editor 2008-Present
Responsibilities include shooting and editing all video content for company
.
Scouting Locations and desired talent.
Film:
Malicious Intent- August 2009
-Director
-Casting Director
- Set Design
Brother's Keeper August 2009- Documentary film covering outreach program of
the crack house ministries and recovering Drug addicts
-Director
-Editor
Complement the funk June 2009- A music video for Rock band the Bourbon
street kings.
-Director
.Editor
The urban league June 2009. A documentary film covering the community
outreach of the Urban League of Columbus Ohio.
-Voice over
Hydroponics- June 2009. A documentary film covering the growth and usage of
Hydroponic farming.
- Voice over
207D - February 2008- A short Horror film
-Writer
-Director
-Casting Director
-Location Scout
-2nd Editor
Brush Strokes- November 2007- A short horror suspense
-Camera
-Voice over
Interview with channel news
Finalist for Downtown Digital Arts Festival.
Awards:
2009 Downtown Dgital Arts Festival of Columbus.
Best Narrative Award:
Film 207D
Best of all show Award:
Film 207D
Sofa Express Groveport OH,
Delivery Manager. 2005-2007
Responsibilities included Supervision of Delivery drivers and Delivery
customer service agents.
Prepared weekly work schedules, prepared weekly delivery reports, handled
calls and prepared solutions to satisfy disgruntled customers. Employee
yearly reviews .
Sofa Express Groveport OH,
Customer Service agent & Delivery Dock Lead 2002-2005
Responsibilities included- In & outbound Delivery Confirmation calls,
Routing of Delivery Truck,
working with repair agents to reschedule deliveries. Using Dars system to
re pull damaged furniture for delivery drivers. Daily damaged reports.
Arby's Columbus OH,
Assistant Manager 2000-2002
Responsibilities included- Supervision of employees, Delegation of duties.
Created employee and management weekly work schedule's, weekly food
inventory and food orders, Daily cash counts and bank deposits. Employee
new hiring and job termination of restaurant employees. customer
complaints.
Arby's Columbus OH,
Employee Lead 1999-2000
Manger Training Program responsibilities included- count of employee cash
drawers, customer complaints, running restaurants front line. Taking
orders, making sure orders were completed within reasonable amount of time.
Early morning restaurant preparation.
Arby's Columbus OH,
Order taker/cashier 1997-1999
Customer orders, Food preparation, Dinning room clean up, kitchen clean up.
References available upon request.
Contact this candidate