Customer Service Representative

Lori L. Bisbee

*** ***** ***** #***

Madison, Alabama 35758

256-***-**** (c)

***********@*****.***

Objective

To obtain a position in the administrative field, payroll / general

accounting or the IT/Computer related field, and to work in a team

environment that will allow me to utilize my leadership, problem solving,

and organizational skills.

Professional Experience

Verizon Wireless

Huntsville, Alabama July 2008 - Current

Customer Service Representative

Responsibilities include; handling a high volume of inbound customer calls,

research and resolve billing and service equipment issues, and provide

information on Verizon Wireless products and services. Demonstrate the

ability to quickly analyze customers and a commitment to customer service

by following up on calls to ensure superior results.

Delta Airlines

Huntsville, Alabama November 2006 - May 2008 (Call Center was closed on

May 16, 2008)

Reservation Sales Agent

Responsibilities included handling incoming passenger inquiries with the

purpose of booking reservations for Delta and its partners or affiliates.

Answered questions regarding schedules, fares or reissues, sold air space,

and records transactions by reserving the desired space. Accurately

answered informational questions to ensure a smooth travel experience,

assisted the customer efficiently, and courteously while meeting DOT

compliance requirements.

Wal-Mart

Madison, Alabama December 2002 - July 2008

Cake Decorator (July 2006 to Nov 2006)

Responsibilities included taking customer orders, and producing a quality

cake within the customer's timeframe. Stocked front bakery case,

straightened other bakery products and kept a clean work area. I also

covered vacations in the Cash Office.

Accounting Associate (November 2003 to July 2006)

Responsibilities included reconciling the money, checks and coupons turned

in by the cashiers to transaction reports. Processed Cash fund transfers,

daily deposits and other miscellaneous duties.

Garden Center Cashier (December 2002 to November 2003)

Responsibilities included greeting the customers, and helped them complete

their purchases correctly in a timely and professional manner. Duties

also included keeping the shelves stocked and straightened.

Newell-Rubbermaid

Goodyear, Arizona November 1987 to November 2002

IT Specialist (December 1999 to November 2002)

Responsibilities as IT Specialist included installation of software and

training of end-users, maintained and upgraded personal computers,

implemented computer security, and coordinated all telecommunication,

computer and other plant electronic cabling projects. Accounting

responsibilities associated with the position included keying weekly

timecards and processing payroll for 350 hour associates, petty cash,

approved expense reports, assisted Plant Accountant with month end journal

entries, and communicated weekly statistical reports to the corporate

office along with other miscellaneous administrative duties.

Newell-Rubbermaid (continued)

Accounting / Systems Administrator (May 1991 to December 1999)

Responsibilities included payroll, petty cash, company store cashier,

approving expense reports, printing checks, and processed accounts payable

invoices, ensured accuracy of monthly plant physical and computer supply

inventories, also computer related installation, training, troubleshooting

and repairs, and miscellaneous data entry.

Engineering / Technical Assistant (November 1987 to May 1991)

Responsibilities included general secretarial duties, production report

preparation, supervised janitorial and landscaping services, coordinated

the installation of and training on a new computerized phone/voice mail

system, prepared and analyzed budget reports and served as switchboard

operator. Created and maintained the filing system to track and coordinate

building, equipment and special projects, including facility drawings and

edited a monthly newsletter.

Education

Bachelor of Arts in Management

University of Phoenix

TQM Customer Service Certificate

Alternative Dispute Resolution Certificate

Computer Skills

Microsoft Windows 2000 Server, 95/98/2000, Microsoft Office Word, Power

Point and Excel, Project 98, MSMail, Outlook 98, Cyborg Payroll System,

TCP/IP and Novell Netware 4.1

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