Customer Service Quality Control
Resume:
Laura Burrow
Statham, GA ***66
****@****.***
Education:
Kennesaw State University
Bachelor of Science, March, 1992
Major: Biology; Minor: Chemistry
MS Gulf Coast Community College
Associate of Arts, March 1989
Major: Chemistry
General Skills:
Detail oriented, extremely organized, excellent problem-solving skills, computer proficient, technical writing,
type 45+ wpm
Technical Skills:
HPLC, GC, FTIR, TLC Plating, maintenance and metrology of laboratory equipment, titrating, analysis of raw
materials, stability and finished product samples, pH, viscosity testing, moisture analysis, writing and
developing testing procedures/SOPs, performing method validations and preparing reports for the FDA,
dissolution, degradation testing, UV, assay and content uniformity testing, familiar with GLP, GMP and USP
standards.
Employment History:
Regions Bank, 1/99 – 10/99
Customer Service Representative
Kiel Laboratories, 6/97 – 7/98
Pharmaceutical Manufacturer
Senior Chemist, Quality Control
Andrew College, 7/96 – 5/97
Resident Director
Mikart, Inc., 9/92 – 3/96
Pharmaceutical Manufacturer
Chemist, Quality Control (9/92 – 8/93)
Chemist, Research and Development (8/93 – 2/94)
Supervisor, Quality Control (2/94 – 7/95)
Supervisor, Research and Development (7/95 – 3/96)
Law Environmental, 3/92 – 9/92
Biotoxicity Testing Chemist
Employment History – Detailed Job Descriptions
Regions Bank, 1/99 – 10/99
Jesse Jewell Pkwy, Gainesville, GA, 30501, 770-***-****; Supervisor – Teena Stinespring
Customer Service Representative – Answered customer calls and provided information to customers about all
types of banking accounts.
Kiel Laboratories, 6/97-7/98
2225 Centennial Dr., Gainesville, GA, 30504; 770-***-****; Supervisor – Jeff Kiel
Senior Chemist – Performed finished product and stability testing on pharmaceutical products. Checked others’
work for accuracy. Responsible for maintenance and metrology of laboratory equipment.
Andrew College, 8/96 – 5/97
501 College St., Cuthbert, GA, 39840; 229-***-****; Supervisor – Don Heins
Resident Director – Lived in a college dormitory apartment to oversee rule enforcement and maintain a safe
living environment for college students living in the dormitory. Supervised Resident Assistants for job
compliance.
Mikart Inc., 9/92-3/96
1750 Chattahoochee Ave., Atlanta, GA, 30318; 404-***-****; Supervisor – Judy Howard
QC Chemist – Performed testing to determine label claim compliance and stability information for
manufactured pharmaceutical products.
R&D Chemist – Performed testing of mew products to determine compliance with label claims. Performed
method validations to demonstrate reliability of procedures used for product testing.
QC Supervisor (Stabilities) – Supervised night-shift chemists. Assigned stability products to stability chemists.
Checked and signed off on results. Made sure product testing was finished by deadlines.
QC Supervisor (Finished Products) – Supervised day-shift chemists. Assigned work to Finished product
chemists. Checked and signed off on results. Prepared Certificates of Analysis for shipping. Made sure
product testing was finished in order to meet shipping deadlines.
R&D Supervisor – Supervised R&D chemists performing R&D product testing and method validation.
Checked and signed off on results. Prepared method validation reports.
Law Environmental, 3/92 – 9/92
Kennesaw, GA; Supervisor – Dale Darden
QA – Performed audits on different laboratory departments and prepared reports.
Biotox Laboratory – Performed biotoxicity testing on water samples. Cultivated water fleas and brine shrimp.
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