Tara Elschlager-Gomez

*** ******** ***.

Belpre, OH 45714

Home Phone: 740-***-****

PROFESSIONAL EXPERIENCE

*/**** - ******* ******** ********* Services

Current assignment - Accounts Payable, Accounts Receivable,

processing & fulfilling customer supply orders, tracking

purchase orders, corresponding with vendors, preparing daily

deposits, collection/past due notices and calls, mailing

invoices, shipping, placing customer service calls, answering

phones, greeting customers filing and various other customer

service related tasks for a local copier/fax/printer company.

6/2010 - present Customer Service Representative, Oxbow Golf & Country

Club, Inc.

Provide outstanding customer service in the snack and

beverage bar. Duties include cashier, preparing and serving

food items and mixed drinks, stocking and general clean up.

9/2007-5/2010 Office Manager & Associate P&C Agent, Lynch & Associates

(formerly Cowell Insurance)

Sold new and serviced in-force property and casualty insurance

policies including personal, commercial,

agribusiness and brokered lines of business. Duties included

customer service for policy changes, claims, billing accounts

and premium payments. Communicated closely with underwriters,

field representatives, claims adjusters, banks and other

insurance companies. Completed exterior property inspections

and photos. Managed incoming underwriting e-mails for agency

and completed appropriate responses. Calculated payroll and

payroll taxes including city, OH and WV withholding, 941, OH

and Federal Unemployment, Workers Compensation. Handled daily

cash flow & reconciliation, end of day remittance and daily

bank deposits.

4/2007-9/2007 Service Rep., Insurance Services of Belpre, paid through

Checks and Balances, Inc. Sole employee under service

agreement with Nationwide Insurance responsible for managing

all day-to-day operations of the former Cowell Insurance

agency on a temporary basis until a new primary agent/owner

was hired. Duties included those described both above and

below.

6/2000-4/2007 Office Manager & Associate P&C Agent, Cowell Insurance

Service & Cowell Realty

Sales and service for new and in-force property and casualty

personal lines policies. Customer service for policy issues,

billing accounts, claims, premium payments in person and via

telephone. Close communication with underwriters, field

representatives, claims adjusters, banks, other insurance

companies. Handled office accounts payable/receivable,

payroll & taxes including withholding, unemployment and

workers comp. Balanced multiple checkbook reconciliations &

ledgers. Maintained supplies, handled cash flow, end of day

remittance & reporting. Completed bank deposits, typing

reports and general office/receptionist tasks such as filing

and answering phones.

2/2000-8/2000 Enumerator, United States Census Bureau

Updated census address lists and maps, interviewed

respondents and completed census questionnaires in various

areas of Washington County, Ohio and in Dayton, Ohio.

1/2000-7/2000 Research Assistant, Ohio State University-Center for Human

Resource Research Located and interviewed assigned Ohio

Works First (welfare) participants within Washington, Meigs,

Vinton and Noble Counties as determined by the Ohio

Department of Job and Family Services for the Ohio Closed

Cases Study.

7/1993-12/1999 ResCare, Inc. as follows:

Area Program Administrator (January 1996 - December 1999)

Provided oversight and monitored operations for 64 adults

with developmental disabilities in intermediate care

facilities (group homes), Title 19 Waiver/Supported Living

and Day Training Service settings in the West and Central

areas of WV. Directly supervised Home Managers, Program

Coordinators (QMRPs), Social Workers and Maintenance staff.

Completed hiring interviews, employee disciplinary

actions/grievances and terminations. Chain-of-command

supervisor of 110 employees. Assured & maintained adherence

to Federal, State, OSHA and Life Safety Regulations.

Investigated internal Abuse/Neglect allegation and ensured

appropriate reporting to external agencies. Chaired quarterly

accident/injury meetings to reduce employee workers

compensation claims and behavior related resident injury.

Monitored facilities budgets and expenses. Worked and

communicated closely with guardians/families, WV Advocates &

Behavior Health Centers.

Quality Living Manager/Program Coordinator (March 1995 -

January 1996)

Supervised one ICF/MR Group Home location with approx. 15

employees and coordinated treatment plans, including behavior

support for 8 adults with disabilities. Addressed safety,

health and rights concerns of consumers. Observed and

recorded data to monitor treatment plan effectiveness.

Chaired interdisciplinary team meetings. Maintained group

home budget, handled monthly cash flow. Monitored & reduced

employee overtime & turnover. Completed human resource tasks

such as hiring, employee disciplinary actions/grievances and

terminations.

Residential Coordinator/Quality Living Assistant (July 1993 -

March 1995)

Provided direct staffing support for six adults with MR/DD at

a group home location in Parkersburg. Assisted residents with

all aspects of daily living. Implemented treatment plans and

coordinated social activities. Transported residents to/from

appointments, social activities and job sites.

11/1992-5/1993 Sales Associate, Army/Air Force Exchange Service (AAFES)

Provided excellent customer service in video rental/sales and

as a cashier in a government exchange in Nuremberg, Germany.

Responsibilities included using a computer to complete

transactions, operating a register, inventory and stocking

and layout and promotion of merchandise.

6/1990-9/1992 Customer Service Representative, Domino's Pizza

Assisted customers with placing orders via telephone and

totaling/ringing up sales. Responsibilities also included

making pizzas, subs and salads.

ADDITIONAL EXPERIENCE

Various Mystery Shopping assignments including retail

shopping, Merchandising, POP placement and Auditing

Inventory.

PROFESSIONAL DESIGNATIONS

March 2002 - Property & Casualty Insurance License - State of

Ohio Department of Insurance

September 2007 - Non-Resident Property & Casualty Insurance

License - State of WV

EDUCATION

20 hours Continuing Education courses every 2 years to

maintain license

Pre-licensing P&C courses at Hondros College, Westerville, OH

Student of Radiology Technology at Camden Clark Memorial

Hospital, Parkersburg, WV

Warren High School graduate, Vincent, OH

COMPUTER SKILLS

Knowledge of Windows, Word, Excel, Lotus Notes, E-automate,

employer specific programming and various data entry.

REFERENCES

Dianna Bailey-Miller

Rt. 5 Box 724

Bridgeport, WV 26330

304-***-****

Spence Carver-Leonard

327 Wilkinson Court

Clarksburg WV 26301

304-***-****

Peggy Riddle

P.O. Box 101

Washington, WV 26181

304-***-****

Contact this candidate