Customer Service Representative
Resume:
Brenna C Garza
Riverside, CA *****
ablkb2@r.postjobfree.com
Oase Pumps (2004-2007)
Customer Service representative--Entered orders, cancelled orders and
tracked orders for customers and sales reps; ran daily sales analysis
reports; processed orders through EDI for select customers; attended
training seminars; filed freight claims; assisted customers with account
and invoice discrepancies; processed daily check deposits.
Pimco Funds (2000-2003)
Shareholder Service Representative--Assisted Institutional accounts with
wire transfers, redemptions and exchanges; advised clients of retirement
options for their employees; assisted dealers and in-house dealers with
accounts; researched FundServ transactions and wire transfer errors;
attended training seminars; received series 6 and 63 licensing.
American Funds/Capital Group (1998-2000)
Shareholder Service Representative--Assisted individuals with mutual fund
accounts; processed exchanges, redemptions and investments for customers
and financial advisors; assisted with research on accounts for brokers and
individual clients; advised clients of stock closing information; attended
training classes to further my knowledge on retirement accounts; advised
clients of retirement choices.
Maxim Lighting (1996-1998)
Customer Service Representative--Assisted customers and lighting showrooms
with product inquiries, inventory questions and order information;
processed orders and order cancellations; processed freight claims and UPS
claims; ran open order reports and reconciled them for customers and sales
reps; handled top accounts for the company; attended trade show in Dallas.
MobileMedia Paging (1993-1996)
Customer Service Representative-Assisted customers with accounts,
questions, orders; activated and deactivated accounts; researched billing
inquiries; met call quotas; attended training seminars.
Minka Lighting (1991-1993)
Receptionist/Customer Service Representative-Handled all incoming calls to
company on 20 line phone system, processed mail and FEDEX shipments;
assisted customers with account information, orders, billing questions,
returns and shipments; processed daily backorder reports, freight claims,
troubleshooting.
Jean Nicole (1987-1991)
Sales, Assistant Manager-Assisted customers on the floor; helped set up
displays; processed payroll; worked cash register; trained new employees;
made bank deposits; opened and closed stores; processed daily sales figures
for corporate office.
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