Customer Service Sales
Resume:
Jason Starr
[pic]
Home: 618-***-**** *** South Wood Street
Cellular: 618-***-**** Odin, IL 62870
***********@*****.***
OBJECTIVE
To obtain a position as an entry-level tech support / help desk position.
EDUCATION
Kaskaskia College . Centralia, IL . May, 2010
A.A.S., Network Administration
. Associates Degree in Applied Science, Cisco Network Administration.
. GPA 3.65 / 4.00
SKILLS
. Excellent working knowledge of TCP/IP suite and the OSI layers.
. Knowledge of LAN and WAN network topologies and protocols.
. Practice with CISCO IOS software to configure routers, switches and
firewalls.
. Excellent analytical skills, organizational, time management and
problem solving skills.
. Good team player with excellent communication, written and
presentation skills with good inter-personal skills.
. Extensive knowledge of PC troubleshooting and PC repair.
WORK EXPERIENCE
Starr's Computer Sales and Solutions . Odin, IL . September, 2007 to July,
2009
Self Employed
. Performed on-site repair and preventive maintenance on personal
computers and peripherals.
. Evaluated technical issues, solved customer concerns, and troubleshot
computer systems and networks.
. Built and maintained custom computers for customers.
. Scheduled work and ordered parts for customer repairs.
. Estimated and invoiced repairs and installations.
Doug Loy's Automotive Service Center . Centralia, IL .May, 2004 to August,
2007
Service Manager
. Scheduled automotive maintenance and assigned work to repair staff.
. Researching and locating parts, pricing and labor estimates for
customers.
. Maintained an in-house inventory of multiple automotive maintenance
items.
Blankenship Auto Parts . Centralia, IL . April, 2003 to May, 2004
Counter Salesman
. Managed relationships with local automotive repair facilities.
. Phone sales and local repair facilities.
. Maintained charge accounts and responsible for billing of said
accounts.
. Sold, mixed and prepared automotive and industrial paint finishes.
Shopper's Weekly Publications . Centralia, IL . August, 2002 to January,
2003
Production Intern
. Worked with customers in creating and editing new and existing ad
copy.
. Technical Support on older OS9 and OSX G4 Macintosh Systems.
. Completed page layout of weekly paper for delivery to printer.
. Did interviews and wrote small columns for the weekly paper.
. Proofread and edit content for the weekly paper.
Kaskaskia College . Centralia, IL . January, 2002 to May, 2002
Computer Lab Assistant
. Assisted students with software, printing, and network access
problems.
. Provided maintenance for workstations and servers in student computer
labs including daily virus and spyware removal.
. Installed and configured new software, hardware, and peripherals
Installed and configured new software, hardware, and peripherals.
. Setup laptops and projectors in classrooms to provide collaborative
learning environment.
Littelfuse, Inc . Centralia, IL . May, 1996 to April, 2001
Statistical Process Control / Quality Control
. Calibrated and tested sensitive wire element cutting machines.
. Hourly testing of in-process and finished micro fuse products.
. Documented all testing and calibration procedures per ISO-9000
guidelines.
. Submitted orders for raw material via SAP inventory management system.
Hardees Inc. . Centralia, IL . June, 1994 to May, 1996
Crew Leader / Shift Supervisor
. Maintained restaurant as per the health and safety regulations.
. Maintained high standards of customer service during high-volume, fast-
paced operations.
. Coordinated schedule creation with team members.
ACCOMPLISHMENTS
. Kaskaskia College Deans List Fall 2009 with 4.00 GPA
. Certificate in Cisco Networking Awarded May 2010
PERSONAL REFERENCES
Jeff Sinclair
Wireless Telecom Specialist
General Cable Corp.
Cincinnati, Oh
Doug Loy
Owner
Doug Loys Auto Service Center
Centralia, IL
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